Benefit Specialist

2 weeks ago


Edmonton, Canada ASEBP Full time

**BENEFIT SPECIALIST**, **BENEFIT SERVICES**

Full-Time 12-Month Contract - Competition #24-01

**Position Summary**

**Your Key Responsibilities**
- Provide health and benefit information and guidance to members in order to help them identify, understand and make informed decisions regarding their benefit coverage, plan options and their health and wellness needs.
- Analyze information and refer complex claims and benefit inquiries to the appropriate internal or external resources.
- Ensure the integrity of information, including identified issues and trends.
- Document all member interactions.

**Your Education and Experience**
- A minimum of three years of experience assisting members in a benefits environment.
- Strong computer skills in Microsoft Office and a familiarity with customer relationship management software.
- Completion of a two-year technical or college certificate in group benefits, insurance and risk management, or in a human resources-related field would be preferred.
- CEBS designation is considered an asset.

A combination of education and experience may be considered.

**Your Abilities**
- Fluent in both French and English would be an asset.
- Exceptional customer service focus.
- Proficient knowledge about group benefits and third party administration.
- Ability to anticipate, identify and understand member needs, and recognize when a referral to additional resources is necessary.
- Ability to effectively and comfortably explore difficult and complex issues, and provide information, alternatives or suggestions.
- Strong typing skills.
- Good decision making and problem solving skills.
- Ability to work well in a fast paced environment, while maintaining a high attention to detail.
- Strong communication skills.
- Experience with delivering presentations.

**Unique Working Conditions**

This position is eligible to participate in the hybrid workforce program.

The schedule for this role will be Monday - Friday, with varying 7 hour shifts per day between 7:30AM and 5:15PM.

All offers of employment for this position are conditional upon satisfactory background and reference checks, which may include a criminal record check, and/or education and employment verification.



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