Operations Coordinator

3 weeks ago

Vancouver, Canada Vancouver City Savings Credit Union Full time

**About Vancity Community Foundation**

Vancity Community Foundation was founded on the belief that if we work together, we will have the resources we need to build a thriving community.

Everything we do is an investment in community. We believe that if all our assets are invested in building communities, where cooperative principles and practices are flourishing and social justice and environmental sustainability are centered, the world will be a better place and community well-being will be enhanced.

Our vision, shared with Vancity, is a transformed economy that protects the earth and guarantees equity for all.
- We implement cooperative principles and practices.
- We believe in social justice and financial inclusion.
- We actively work towards Truth + Reconciliation and being an anti-racist organization.
- We are committed to environmental sustainability and climate justice.
- We are a Living Wage Employer.
- We value collaboration, innovation, integrity, equity, and community.

**About the workplace**

This is a permanent, full-time role that will be on-site at our 312 Main St office. You will report directly to Manager, Operations.

As the 312 Main Operations Coordinator, you will be responsible for back-end administrative duties related to member account management, that is key to the business and member management.

**A typical day would involve**:

- Responsible for data entry, changes, and other administrative tasks within Office Rnd (312 Main’s CMS system)
- Coordinating with 312 Main members about license agreements and administrative functions in the building
- Managing 312 Main accounts receivables with members and resolving billing discrepancies and outstanding balances
- Managing onboarding/off boarding tasks for 312 main members
- Organizes and update team files, maintains and updates processes, including coordination of the annual document review cycle
- Identify and update new and existing processes and systems to improve efficiency and accuracy
- Support project work as requested, including research, data collection and re-porting, and other duties as assigned

**We are looking for someone who**:

- Has an aspiration to work within an anti-oppressive and anti-racist organization.
- Shares the foundation’s values and our commitments, including to the Philanthropic Declaration on Truth + Reconciliation, the Halifax Declaration on Anti-Racism, and the Canadian Philanthropic Commitment on Climate Change.

**Plus you have**:

- Bachelor’s degree, or equivalent experience in an administrative role involving data entry, data maintenance, and account management.
- Strong computer skills, including Microsoft Office Suite (Word, Excel)
- Strong analytical, problem solving, and inquiry skills, with the ability to resolve database issues.
- Strong verbal and written communication skills to communicate with members and external stakeholders
- Familiarity with database design principles and able to identify process bottlenecks and make recommendations for process optimization.

**Posting Deadline: Posted until filled**

**We offer**:

- We are the largest private-sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada.
- Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.
- New employees receive between three to four weeks of vacation allowance per calendar year, and the number of vacation days grows — to a maximum of six weeks per year — as their length of service increases. In addition, full-time, permanent staff may be able to purchase extra days of vacation through our flexible benefits package.
- In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness, plus opportunities to take unpaid leave for a variety of reasons.
- Our health care & dental benefits offer three levels of health care and dental coverage for you to select from. These benefits will also be effective immediately based on your hire date.
- We understand that retirement means different things to different people and at Vancity we will offer you a Defined pension plan that pays you a retirement income for life.

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