Talent Operations Specialist

2 days ago

Waterloo, Canada TextNow Full time

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started.

Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.

Are you passionate about making communication accessible to all? Do you thrive in a fast-paced environment where challenges are met with enthusiasm? At TextNow, we're more than just a phone service provider; we're a community of Textnovians dedicated to breaking down barriers and connecting people. We believe that communication belongs to everyone, and we're on a mission to democratize reliable phone service.

**About the Role**:
**What you'll do**:
**Scheduling Coordination**:

- Own end-to-end scheduling for interviews (phone, virtual, and in-person if applicable) across multiple time zones

**Ensure ATS Excellence**:

- Act as the main administrator for Lever (our Applicant Tracking System), ensuring data integrity and optimizing workflows
- Own LinkedIn Jobs and LinkedIn Recruiter management
- Create consistent voice and compliance in our job postings (partnering with Legal)

**Process Optimization**:

- Identify bottlenecks and inefficiencies in recruitment operations and propose/implement process improvements.
- Maintain and update recruitment process documentation to ensure alignment, consistency, and compliance.

**Reporting & Analytics**:

- Generate regular and ad-hoc reports from Lever and other systems to track and analyze recruitment metrics (e.g., time-to-fill, pipeline health).
- Collaborate with the Talent team to identify trends and support data-driven recruitment strategies.
- Build and Nurture Talent Pipelines: Take ownership of hiring for business roles (outside of Product and Engineering)

**Building Relationships**:

- Build strong relationships with hiring leaders and key stakeholders.
- Collaborate with the broader People team to align efforts and foster a supportive culture.

**Who you are**:

- Proven experience in recruitment operations, talent acquisition coordination, or a similar role.
- Proficiency with recruitment tools and systems, including Lever andCodility (or similar ATS and assessment platforms).
- Exceptional organizational, problem-solving skills and attention to detail, with the ability to manage multiple tasks in a fast-paced environment.
- Strong communication and interpersonal skills, with a customer-service mindset.
- A proactive approach to problem-solving and a continuous improvement mindset.
- Familiarity with recruitment metrics and data analysis.

**More about TextNow...**

**Our Values**:

- Customer Obsessed (We strive to have a deep understanding of our customers)
- Do Right By Our People (We treat each other with fairness, respect, and integrity)
- Accept the Challenge (We adopt a "Yes, We Can" mindset to achieve ambitious goals)
- Act Like an Owner (We treat this company like it's our own... because it is)
- Give a Damn (We are deeply commited and passionate about our work and achieving results)

**Benefits, Culture, & More**:

- Strong work life blend
- Flexible work arrangements (wfh, remote, or access to one of our office spaces)
- Employee Stock Options
- Unlimited vacation
- Competitive pay and benefits
- Parental leave
- Benefits for both physical and mental well being (wellness credit and L&D credit)
- We travel a few times a year for various team events, company wide off-sites, and more

**Diversity and Inclusion**:

- At TextNow, our mission is built around inclusion and offering a service for EVERYONE, in an industry that traditionally only caters to the few who have the means to afford it. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great._

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