Co-op Service Specialist

6 months ago

Waterloo, Canada University of Waterloo Full time

Overview:
**Term: 2 years**

The Co-op Service Specialist is an advocate for the University of Waterloo’s Co-operative and Experiential Education programs. The Specialist supports students, employers, and alumni through our core employment process and coaches them on co-op policies, interview procedures, and WaterlooWorks, our job administration system, in accordance to the University of Waterloo’s Service Promise, values, equity, diversity, and inclusion. The Specialist supports students and employers in their efforts to develop and retain talent for a complex future. The Co-op Service Specialist provides comprehensive, frontline service, while striving for first contact resolution.

**Responsibilities**:
**Service Delivery**
- First point of contact within CEE for employers and students. Delivers service across the CEE Portfolio in accordance to the University’s Service Promise, Values and Equity, Diversity, and Inclusion
- Supports students, employers, and alumni on inquiries from across the CEE portfolio related to our core employment process, co-op policies, WaterlooWorks, and escalates them to other campus resources as required
- Liaises with CEE service team members to triage inquiries, when first contact resolution is not possible.
- Meets clearly defined, targeted service standards (i.e., first contact resolution, response time, quality of communications, interview day experience, etc.)
- Monitors and responds to inquiries across an integrated network of communications
- Proactively identifies ways to enhance student, employer, and alumni experience beyond immediate request, by providing information and resources about our evolving co-op and experiential education programs
- Interprets student, employer, and alumni records and co-op policies and procedures, to assess stakeholder needs, and navigates conversations of a confidential nature
- Collates information from multiple resources to provide comprehensive service

**Administration, Operations, Systems Support**
- Monitors student and employer interviews, daily interview logistics, and troubleshoots interview process issues and webcam technologies for issue resolution
- Accountable for accuracy of interactions, that will be analyzed to identify trends to support data-driven, informed decisions
- Communicates interview day roster shifts, logistics, interview scheduling nuances, and special accommodations, to ensure readiness and preparation of next day interview success; provides clarification and basic training as necessary
- Administers support for requests to input or output data to and from WaterlooWorks to support students, employers, and alumni. The scope of these requests can vary from an individual record request to a collective document capturing multiple records
- Provide international support and the execution of critical, mandatory, and confidential student documents required for international travel for co-op work/study terms
- Responsible for building accessibility and logistics prior to core business hours and liaises with external security personnel, to facilitate a smooth experience for students and employers
- Executes temporary, additional work for a limited time within or outside the direct scope of role, to support Co-op Services unit, other CEE units, and campus partners

**Stakeholder Support & Continuous Improvement**
- Monitors CEE Hub requests to identify issue trends related to process, technology, or user that require escalation to the Assistant Service Manager coaches
- Guides students, employers, and alumni on best practices to contribute to interview success.
- Supports students, employers, and alumni with various technologies (WaterlooWorks, multiple webcam platforms, paging system)
- Contributes to optimizing job match success by guiding students, employers, and alumni through the job rank and match process
- Escalates urgent, unresolved issues, following the path of escalation

**Career Progression**

Typically incumbents will begin the role as USG 5. To progress to the operating level of the role (USG 6) all required training must be complete and a full understanding of the institutional knowledge required to perform the role at operating level must be established. This base knowledge is required to proficiently resolve challenges that arise concerning these core accountabilities. At the operating level, additional responsibilities are assigned and include:

- Mentors co-op student(s) in partnership with Assistant Service Manager, including providing regular feedback, participating in one-to-one meetings, and assisting with the completion of the student performance evaluation
- Trains new team members and supports them with learning the intricacies of the role, including the core employment process, WaterlooWorks technical support requirements, and resources available to support students, employers, and alumni
- Subject Matter Expert on the depth and breadth of CEE Hub processes and may participate in worki

  • Co-op Service Specialist

    4 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 1 year** The Co-op Service Specialist is an advocate for the University of Waterloo’s Co-operative and Experiential Education programs. The Specialist supports students, employers, and alumni through our core employment process and coaches them on co-op policies, interview procedures, and WaterlooWorks, our job administration system, in...

  • Co-op Service Specialist

    4 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview Term: 1 year The Co-op Service Specialist is an advocate for the University of Waterloo’s Co-operative and Experiential Education programs. The Specialist supports students, employers, and alumni through our core employment process and coaches them on co-op policies, interview procedures, and WaterlooWorks, our job administration system,...

  • Co-op Advisor

    4 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 1 year** The Co-op Advisor is the primary support person for students during their co-op experience at Waterloo. Co-op Advisors support students from their first academic term through to graduation, preparing them for co-op success and providing support throughout all recruitment and work terms. The Co-op Advisor is an integral co-op...

  • Co-op Advisor

    3 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Co-op Advisor is the primary support person for students during their co-op experience at Waterloo. Co-op Advisors support students from their first academic term through to graduation, preparing them for co-op success and providing support throughout all recruitment and work terms. The Co-op Advisor is an integral co-op support, working...

  • Co-op Advisor

    3 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Co-op Advisor is the primary support person for students during their co-op experience at Waterloo. Co-op Advisors support students from their first academic term through to graduation, preparing them for co-op success and providing support throughout all recruitment and work terms. The Co-op Advisor is an integral co-op support, working...

  • Co-op Advisor

    3 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview The Co-op Advisor is the primary support person for students during their co-op experience at Waterloo. Co-op Advisors support students from their first academic term through to graduation, preparing them for co-op success and providing support throughout all recruitment and work terms. The Co-op Advisor is an integral co-op support, working...

  • Co-op Student

    6 months ago

    Waterloo, Canada Crania Schools Full time

    _**Crania Schools **_is known for its _**high-quality educational programs **_in _**Math, Coding, Robotics, English, and Piano**_, and its customer-focused service model. We are a responsible employer in the local region that gives back to its local and global community in a variety of ways. With two locations conveniently situated in Kitchener-Waterloo near...

  • Digital Community and Media Specialist

    6 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 1 year** The Digital Community and Media Specialist will report to the Manager, Strategic Digital Experience and be responsible for the day-to-day management and coordination of the Co-operative and Experiential Education social media accounts and paid digital advertising for business development. They will help create and distribute...

  • Financial Analyst Co-op, Slc Management

    4 months ago

    Waterloo, Canada SLC Management Full time

    SLC Management is a growing global asset management firm providing innovative and diversified investment solutions to institutional investors. We are breaking new ground with a full spectrum of solutions for a growing institutional client base of more than 1300 organizations. Our history of organic and strategic growth reflects this commitment with over...

  • Financial Analyst Co-op, Slc Management

    7 months ago

    Waterloo, Canada SLC Management Full time

    SLC Management is a growing global asset management firm providing innovative and diversified investment solutions to institutional investors. We are breaking new ground with a full spectrum of solutions for a growing institutional client base of more than 1300 organizations. Our history of organic and strategic growth reflects this commitment with over...

  • International Employment Specialist

    6 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 15-16 months** **Responsibilities**: Advise all students and monitor co-op students through international visa requirements, including Canada, and the necessary documentation requirements/process for co-op - Develop and maintain visa / work permit knowledge on a “country-by-country” basis - Provide supporting documentation when...

  • Website Development, Analytics

    2 days ago

    Waterloo, Canada KidsAbility Full time

    **Closing Date**: January 8, 2025 **Website Development, Analytics & Digital Media Co-op** - Full-time, Contract | January 20, 2025 - April 25, 2025_ **About KidsAbility**: Our mission at KidsAbility is to empower children and youth to realize their full potential. We are a not-for-profit, equal opportunity employer supporting over 17,000 children and...

  • Marketing and Communications Specialist

    2 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 13 months** As a member of the UWaterloo Life (UWL) team within the Associate Provost Students (APS) portfolio, this position is responsible for consultation, planning, implementation and evolution of inclusive communications plans with a focus on Campus Wellness (CW). The incumbent works within a team of communications specialists who...

  • HR Assistant

    7 months ago

    Waterloo, Canada PeopleCare Communities Full time

    **HR Assistant (Contract) - Leadership Support Office** **This role will be a 4-month contract with flexibility to work 90% remote. **Please note that you must be enrolled in a HR-related co-op program with an accredited institution to be eligible for this opportunity.** peopleCare is a family owned, values-based organization that provides outstanding care...

  • Merchandise Associate, Rw&co.

    7 months ago

    Waterloo, Canada RW&CO. Full time

    Company Description **RW&CO.** offers fashions catered to men and women who take pride in looking sharp on all occasions. With curated collections of well-crafted city wear featuring a strong attention to detail, the company is dedicated to style, fit and fashion. The Talent that makes up RW&CO shares the same qualities as our brand: curious, customer...

  • Communications Specialist

    6 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 14 Months** **Two contract roles are availible** At the University of Waterloo (Waterloo) and within the Co-operative and Experiential Education (CEE) unit’s Communications, Engagement and Digital Experience (CEDE) team, the Communications Specialist plays a key role in the development and implementation of all activities associated...

  • Financial Analyst, Accounting and Reporting

    7 months ago

    Waterloo, Canada Definity Financial Corporation Full time

    Job ID : 7434 Category : Finance Brand : Definity Regular/Temporary : Temporary Fulltime/Parttime : Full Time Location : Waterloo, Canada Posting Range : See Posting / Voir ci-dessous Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance...

  • Marketing and Communications Specialist

    2 months ago

    Waterloo, Canada University of Waterloo Full time

    Overview Term: 13 months As a member of the UWaterloo Life (UWL) team within the Associate Provost Students (APS) portfolio, this position is responsible for consultation, planning, implementation and evolution of inclusive communications plans with a focus on Campus Wellness (CW). The incumbent works within a team of communications specialists who...

  • Commercial Insurance Training

    4 months ago

    Waterloo, Canada Definity Financial Corporation Full time

    **YOUR NEXT CO-OP PLACEMENT** **Work term**:Winter 2025 **Work term length**:4 months (Flexible to 8 months) From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your...

  • Co-op or Intern, Personal Debt Solutions

    4 months ago

    Kitchener-Waterloo, Canada BDO Full time

    **Putting people first, every day** BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your...