Systems Support Specialist

5 months ago

Waterloo, Canada peopleCare Communities Full time

peopleCare is a family owned, values-based organization that provides outstanding care and exceptional experiences for those who live and work in our long-term care and retirement homes. Our staff are engaged, enthusiastic and strive to exceed expectations. We are always looking to hire talented and caring new people, who want to make a difference and who embrace change with a positive attitude. Investing in staff wellness, recognition, education, and leadership development is a priority.
Named one of Canada’s Best Managed Companies for ten years in a row, peopleCare is also accredited with Exemplary Standing. These distinctions are thanks to our outstanding team of skilled and dedicated people working collaboratively with our partners to drive excellence in operations, care, and services. Our teams are committed to social impact and going Beyond Ourselves in our communities.

THE ROLE
Exciting growth within our Systems & Innovation team presents a unique opportunity for a Systems Support Specialist to join our organization.

In this role, you'll be a key player in supporting our IT infrastructure and initiatives, working closely with a dedicated team to ensure seamless system operations. As a Systems Support Specialist, you'll thrive in our dynamic environment, collaborating with industry leaders to provide exceptional support to our internal teams. Your attention to detail, technical expertise, and project management skills will be instrumental in driving the success of our projects across various areas. Your adaptability, enthusiasm, and problem-solving abilities will help you navigate challenges and work collaboratively to achieve our goals. If you're ready for a rewarding challenge and want to make a meaningful impact, we welcome you to join us as a Systems Support Specialist.

**Reports to**: Systems Administrator

RESPONSIBILITIES
- Collaborate with stakeholders to develop and update company-wide policies and procedures, ensuring alignment with goals, standards, and regulations.
- Support new employee onboarding by providing guidance on policies, procedures, and company culture, and coordinate training sessions.
- Manage equipment and software procurement, setup, and troubleshooting for internal departments, ensuring timely delivery and support.
- Serve as a point of contact for employees seeking assistance with operational issues, collaborating with managers to resolve issues efficiently.
- Maintain documentation of policies, procedures, and operational guidelines, ensuring compliance through audits and assessments.
- Foster cross-departmental collaboration to identify process improvements and develop training materials tailored to departmental needs.
- Continuously evaluate and refine policies, procedures, and training programs to enhance efficiency and effectiveness.
- Support implementation of systems and procedures by facilitating seamless integration of newly developed or updated policies and procedures into existing workflows, ensuring adherence by all stakeholders.

EDUCATION AND EXPERIENCE
- Bachelor's degree or Diploma in Information Technology, Computer Science, Business Administration, or related field preferred.
- Relevant certifications in project management, process improvement, or ITIL advantageous.
- 1-2 years of experience in a similar role, preferably in a corporate or multi-departmental environment.
- Proven experience in policy development, training, and end-user support.
- Strong background in equipment and software management, troubleshooting, and customer service.
- Familiarity with document management systems, compliance standards, and regulatory requirements.
- Excellent communication and organizational skills, with the ability to interact effectively with stakeholders.
- Experience with project management methodologies beneficial for driving continuous improvement initiatives.

Thank you for your interest in working with us

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