FUTURE OPPORTUNITY

7 months ago


Waterloo, Canada Sun Life Full time

Job Description

:

The Senior People Operations Specialist is primarily responsible for the day-to-day activities related to providing the first level of escalation for complex inquiries, and functionally focused operational and transactional processing support for functions such as Workforce Operations, Benefits Operations, Talent Acquisition Operations, Payroll Operations, Compensation Operations, and Leave Management Operations for employees and Managers in Canada, US, Ireland, and Bermuda. This role has knowledge of HR policy administration, HR information systems (Workday and ADP GlobalView), and bidirectional system integrations across Payroll, Pension and Benefits functions.

What will you do?

Employee Transaction Processing / Operations

Going above and beyond to process and monitor intake volumes, ensuring all cases and transactions are properly assigned and responded to (and resolved) in an efficient and effective manner

Provide an excellent customer service experience for internal customers (employees and managers) and external customers, with a resolution-based mindset

Execute Workforce Operations, Benefits Operations, Talent Acquisition Operations, Payroll Operations, Compensation Operations, Leave Management Operations transactions in Workday and ADP GlobalView

Ensure in-depth understanding and familiarity with regional and business unit specific nuances of service delivery

Coach employees and managers on self-service transactions and HR Operations portal navigation (Tier 0)

Escalate complex inquiries and transactions to appropriate tiers / teams

Provide functional support for escalated inquiries

Case Management

Log, track and resolve inquiries in Case Management tool (Workday)

Ensure closed-loop process to manage, escalate and resolve cases

Provide and maintain procedures and processes for case escalation

Meet defined SLAs and KPIs

Escalate cases per appropriate procedures

Policy / Procedure Interpretation

Interpret policies and procedures and provide assistance for escalation of sensitive issues and / or policy exceptions within Sun Life

Ensure documentation of policies and procedures are available/ accessible

Continuous Improvement

Partner with management and leadership to update, simplify, and enhance Inquiry Management processes, procedures, and technologies

What do you need to succeed?

Excellent Customer Service Skills

Great Communication Skills (written and verbal)

HR Experience

Attention to Detail

Business Acumen

Problem Solving / Conflict Resolution

Analytical Thinking

Excellent Relationship / Stakeholder Management

Operational Excellence Mindset

Multi-tasking & Time Management

Assets

HR Shared Services Experience

Experience in a Service / Call Centre or production environment

Experience with Payroll Administration

Experience and/or post-secondary education with a focus on Human Resources

Working knowledge of Workday and ADP GlobalView

When a new position becomes available which matches your background and experience, the base pay range will be disclosed and correspond to the opportunity Sun Life will consider you for.

In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Job Category:

Human Resources

Posting End Date:

30/12/2024

  • Waterloo, Canada University of Waterloo Full time

    Overview: The Academic Program Development Specialist reports to the Managing Director, Future Cities Institute (FCI) to support and manage the administration of the future cities programming. Significant aspects of this position include coordination with central university administration (e.g. registrar’s office), course and lab scheduling of the academic...


  • Waterloo, Canada University of Waterloo Full time

    Overview: The Managing Director (MD) is responsible for aspects of the overall business leadership, partnership development, and day-to-day operations of the Future Cities Institute (FCI). This position is central to advancing the University of Waterloo as a leading global centre for futures thinking and training and is founded on Waterloo at 100 and the...


  • Waterloo, Canada University of Waterloo Full time

    Overview: Reporting to the Managing Director of the Future Cities Institute (FCI), the Communications Officer will plan, implement and evaluate an integrated program of marketing and communications to advance the FCI’s image, profile and reputation. The integrated communications plan will support both the FCI and the University’s goals and values and...

  • Sales Representative

    3 months ago


    Waterloo, Canada Ontario Teachers Insurance Plan (OTIP) Full time

    Job DescriptionWhat You’ll Do:Reporting to the Sales Leadership team, you’ll be responsible for identifying prospects’ needs, influencing decisions and selling insurance products.The core parts of your role will be to: Tailoring interactions by utilizing emerging technology solutions including phone, chat, email, SMS and video...


  • Waterloo, Ontario, Canada Scotiabank Full time

    About ScotiabankScotiabank is a leading Canadian bank that helps customers build their futures.Award-Winning CultureWe have a performance-oriented culture that includes coaching, learning, and development opportunities to help you grow professionally and personally.Our MissionWe aim to make the futures of our 25 million customers happen by providing...


  • Waterloo, Ontario, Canada Conrad School of Entrepreneurship and Business, University of Waterloo Full time

    Are you an accomplished academic leader with a passion for entrepreneurship and business? The Conrad School of Entrepreneurship and Business at the University of Waterloo seeks an exceptional Director to drive its strategic vision forward. As a key member of the Faculty of Engineering, this role offers unparalleled opportunities for innovation and...


  • Waterloo, Ontario, Canada TextNow, Inc. Full time

    We believe communication is a fundamental right. At TextNow, Inc., we're dedicated to breaking down barriers and making phone services accessible to everyone.Our Revenue Pod is seeking a pioneering Senior Product Manager/Leader to spearhead our subscriber experience and generate new monetization initiatives. This high-impact role offers autonomy, rapid...


  • Waterloo, Ontario, Canada Société Financière Manuvie Full time

    The opportunity to drive technological innovation in the insurance industry has arrived.We are seeking a self-motivated Director, obsessed with delivering value, who is forward-thinking and excited to see the successful implementation of products, frameworks, and patterns delivered.As a Director, you will lead multi-functional engineering teams dedicated to...


  • Waterloo, Ontario, Canada Sri Lak Enterprise Full time

    We are a reputable Health Safety and CPR training agency based in the Kitchener-Waterloo area. Our mission is to deliver top-notch training services to our clients. As a key member of our team, you will be responsible for conducting trainings at our location.To be successful in this role, you should possess excellent teaching or presentation skills. You will...


  • Waterloo, Canada University of Waterloo Full time

    Overview: education programs. The RC provides necessary support to the FCI’s Director, Research and Managing Director (MD) and the FCI’s members to ensure the FCI’s research ecosystem and international partnerships grow and sustain and able to capitalize on new opportunities. This role works closely with various FCI members and stakeholders (both...


  • Waterloo, Canada opentext Full time

    **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Outside Sales Advisor

    2 months ago


    Waterloo, Canada Dunn Heating and Air Conditioning Full time

    If you are a highly motivated sales professional that is interested in a career with a dynamic organization, and want to make a dramatic change in your earnings, join the Right Time team! We are looking for Outside Sales Advisors who are true selling professionals that understand the key to succeeding in sales is based on building relationships and finding...

  • Consultant Producteur

    4 weeks ago


    Waterloo, Canada Gallagher Full time

    Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create...

  • Financial Advisor

    2 months ago


    Waterloo, Canada Scotiabank Full time

    Requisition ID: 209574 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What your role will be** Financial Advisor At Scotiabank we help employees build their futures - where they can be themselves, and win together. With a commitment to diversity and inclusion and a...


  • Waterloo, Canada Open Text Corporation Full time

    **Variable Compensation Analyst**: - Req id: 39835- Waterloo, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle...


  • Waterloo, Ontario, Canada Manulife Insurance Malaysia Full time

    Empowering Engineering ExcellenceAchieve your goals as a seasoned Director, shaping the future of Insurance Technology with Manulife/John Hancock.As a leader in our team, you will design and deliver innovative solutions that drive business growth and customer satisfaction. We are seeking an experienced Director to spearhead multi-functional engineering...


  • Waterloo, Canada opentext Full time

    **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...


  • Waterloo, Canada Scotiabank Full time

    Requisition ID: 192629 As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. When you join ScotiaMcLeod, you’ll be...


  • Waterloo, Canada Scotiabank Full time

    Requisition ID: 182833 As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. When you join ScotiaMcLeod, you’ll be...


  • Waterloo, Canada Open Text Corporation Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...