HR & Operations Manager

6 months ago

Ottawa, Canada Emond Harnden LLP Full time

Located in the heart of Ottawa’s Glebe neighborhood, Emond Harnden is a progressive and exciting place to begin or enhance your career. As a boutique labour and employment law firm, we have been representing the interests of management in both official languages since 1987.

**Job Summary**

We are seeking a dynamic HR & Operations Manager with exceptional emotional intelligence and strategic thinking skills. Reporting directly to the Chief Operating Officer, this role has primary responsibility for three critical functions within our organization: Human Resources, Legal Support, and Facilities. If you are an experienced leader who thrives on both strategy and hands-on execution, and if you're passionate about driving excellence in these areas, we want to hear from you.

**Human Resources**
- Drive end-to-end recruitment processes for support staff, legal students, and lawyers.
- Cultivate an exceptional onboarding experience, including orientation, training, and knowledge transfer.
- Efficiently manage bi-weekly payroll processing within established guidelines.
- Administer our comprehensive benefits package, including group insurance and RRSPs.
- Own and enhance HR policies, ensuring proper documentation, dissemination, and training.
- Lead our internal compensation program, participating in salary surveys and making annual compensation recommendations.
- Address and investigate employee relations issues, involving appropriate governance committees where necessary.
- Ensure legislative compliance with the Law Society of Ontario, including annual and quarterly report submissions and fees, and managing association membership.
- Advance employee engagement through various initiatives and staff events.

**Legal Support**
- Provide direct oversight to the Legal Support Specialist and indirect oversight to the Legal Assistant team.
- Cultivate a culture of high performance, normalize feedback, and coach individual team members.
- Manage Legal Assistant assignments, succession planning, and absences.
- Ensure high levels of customer (Lawyer) satisfaction with legal support.
- Develop and enforce Legal Assistant policies and procedures, including documentation, dissemination, and training.
- Conduct regular meetings with the Legal Assistant group.
- Stay informed about industry best practices and trends, implementing new policies and processes as needed to enhance the Legal Assistant role.

**Facilities**
- Oversee the Facilities Assistant, handling escalations that cannot be resolved at the administrative level.
- Lead space renovation and improvement projects.
- Develop and implement operational processes and ensure compliance.
- Chair the Health & Safety committee and lead organizational training initiatives to maintain compliance with the Ministry of Labour.
- Maintain relationships with building owners and property management.
- Liaise with external service providers and vendors, regularly updating and reviewing contracts.

The HR & Operations Manager will collaborate with various team members at key times to achieve organizational objectives.

**Knowledge and Skills**
- Proven interpersonal and communication skills.
- Strong team and individual coaching abilities.
- Demonstrated experience in managing people, programs, and projects.
- Confidence in data analysis and the use of performance metrics.
- Adaptability and comfort in working with ambiguity.
- An orientation towards a "service" culture.
- A quick and solution-focused approach
- The ability to thrive in a dynamic, fast-paced, and ever-evolving environment.

**Mandatory Requirements**
- Post-secondary education in Business Administration, Human Resources, Operations Management, or a related field.
- Minimum of 5 years of full-time experience as an Administrative Manager/Leader or in a similar role, preferably in a legal or professional services environment.
- CHRP/CHRL certification would be considered an asset.
- Bilingualism (English and French) is desirable.

**How to Apply**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Wellness program

Work Location: Hybrid remote in Ottawa, ON K1S 3V1

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