HR Operations Manager

1 day ago

Ottawa, Ontario, Canada Giant Tiger Full time

We are a dynamic Canadian retailer with a strong commitment to our community and over 60 years of success.

Giant Tiger's Home Office is recognized as an Employer of Choice in Ottawa, offering a fulfilling career with many opportunities for growth and development.

As our Head of HR Operations, you'll spearhead the efficient delivery of HR services to drive our strategic objectives.

You will lead the design and implementation of our HR shared services model, optimizing processes and enhancing analytical capabilities to support labor spend and talent management goals.

This role requires extensive HR leadership experience and expertise in compliance and HR systems, shaping our HR operations for success while championing an empowering employee experience.

Giant Tiger offers:

  • A store discount
  • A flexible hybrid/remote work arrangement
  • Profit Sharing
  • Health/Dental/Vision benefits;
  • A LinkedIn Learning License
Key Responsibilities
  • Design, implement and oversee the HR shared services model, processes, policies and resources, resulting in effective transactional HR activities with a low cost of operations.
  • Develop and maintain HR analytical capabilities that enable business leaders and HR Partners to effectively carry out their duties and achieve targets relating to labour spend and talent management.
  • Create and implement processes, HR systems and frameworks for accurate management of employee data, supporting the efficiency and effectiveness of HR processes and providing expert advice on process improvements based on data trends.
  • Oversee the review of HR procedures, authorized by the executive, to determine the most efficient execution (outsource, delegate, automate or centralize in shared services).
  • Act as an HR liaison and representative for cross-functional projects involving HR systems and policies, assigned, supporting the completion of projects on time and within budget while maintaining HR standards, policies and legislative requirements.
Requirements
  • A post-secondary education in Human Resources, Business Administration, or a related field. HR certification (CHRP, CHRL) is a plus.
  • 8-10+ years of progressive experience in HR, ideally within retail and/or supply chain, with at least five years as a people leader managing a team of high-performing HR professionals.
  • Experience implementing and optimizing an HR shared services model to meet user needs in the business and enhance the employee experience.
  • Expertise in HR systems and a strong technical aptitude, able to drive the capabilities of our HCM software.
  • Expert in data management and analysis, able to draw insights from data to inform decision-making.
  • Experience in change management, program design and roll-out plans.
  • Considerable knowledge in Employee Relations and ESA legislation and best practices.
  • Strong knowledge of provincial labour standards as they relate to payroll in all provinces.

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