Coordinator Club Engagement

3 months ago

Vancouver, Canada Hilton Grand Vacations Full time

As a **Coordinator Club Engagement** you would be responsible for:

- Support the member engagement and retention program for all areas of the Member Engagement Department.
- Assist leaders with creating, maintaining, and updating program documents and SOP.
- Responsible to schedule all appointments/meetings for each Counselor.
- Communicates and liaises with other departments or Club areas to facilitate proper procedures and protocol.
- Consistently provides superior internal customer service in accordance with the Company drive to excellence standards.
- Assists leaders and team members with administrative and analytical tasks as assigned.
- Host one-one-sessions with members as needed.
- Demonstrates a strong ability to identify, analyze, and solve problems.
- Must be able to work a flexible schedule including nights, weekends, and holidays.
- Maintains compliance of all time keeping and attendance policies.
- Demonstrates a strong ability to identify, analyze, and solve problems.
- Promotes a positive "can do" attitude and works as a team player.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.

**Compensation**:
$24.65 per hour.

**Why do Team Members Like Working for us?**
- Our Mission and Values
- A people-first culture
- Internal growth opportunities
- Being part of an industry leader in the hospitality field
- Benefits include extended health & dental and vision coverage
- Short term and long term disability benefits
- Employee Assistance Program that supports your physical and mental well-being
- Wellness allowance
- Group RRSP
- Recognition Program and Rewards
- Team Member and Family Travel Program providing reduced hotel room rates

**Qualifications**

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

- Ability to work well under pressure in a fast-paced environment.
- Strong multi-tasking skills while retaining accuracy and quality of work.
- Exhibits strong analytical, communication, and decision-making skills to make independent policy and procedure decisions.
- Computer proficiency in Microsoft Word, Excel, and Outlook.
- Ability to interpret and create policies, procedures, and manuals.
- Excellent customer service skills.
- Proficient in time management; the ability to organize and manage multiple priorities.
- Ability to take initiative and effectively adapt to changes.
- Recognizes an emergency and takes appropriate action.
- Able to establish and maintain a cooperative working relationship.
- Ability to interpret and create spreadsheets.
- Able to use sound judgment, work independently, with mínimal supervision.
- Strong analytical and problem-solving skills.
- Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
- Performs well with frequent interruptions and/or distractions.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Demonstrates expertise in the Club programs

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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