Pacific Club Lounge Attendant

4 weeks ago

Vancouver, Canada Pan Pacific Vancouver Full time

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**KEY RESPONSIBILITIES**:
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**The key responsibilities of the Pacific Club Attendant include but are not limited to**:

- Greet and assist guests during meal periods; i.e. breakfast, evening hors-d’oeuvres & honor bar
- Prepares room for meal periods; completes all opening and closing duties and cleans dining room
- Maintains side stands and regularly inspects and cleans equipment used
- Returns all reusable food items to the kitchen; places orders for various dry goods and dairy products
- Act as a runner between the main kitchen and the Pacific Club lounge to set up, replenish and break down the buffet on a daily basis
- Develop an engaging rapport with all Pacific Club guests, ensuring repeat guests are duly recognized
- Actively engage in all aspects of food and beverage service in the Pacific floor lounge, ensuring best quality practices and standards are adhered to at all times
- Escort guests to rooms as required
- Assist guests with luggage storage as required
- Perform a room or suite pre-inspection as required
- Assist the Pacific Club Manager to develop and maintain guest history and personal preferences data to enhance guest experience
- Resolve any guest complaints in a timely manner, escalating to an Agent or Manager as needed
- Answer telephones in a friendly yet professional manner
- Perform other related duties as required

**Physical Demands**:

- Must be physically fit and able to lift heavy trays and tables; Involves long periods of walking and standing.

**COMPETENCY PROFILE**:

- Contribute an energetic and positive attitude to the hotel atmosphere
- Maintain professional internal / external guest service, smiles, creates eye contact and uses guest / associate names
- Demonstrate outstanding guest relations skills and be approachable by nature
- Work in a team setting under high pressure & stressful situations
- Show a history of demonstrating excellent time management and attention to detail
- Maintain professional business confidentiality as required

**SELECTION CRITERIA**:
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**Qualifications and Technical Experience**:

- Previous experience in a guest service position in a Food & Beverage operation preferred.
- Concierge experience is an asset
- Serving it right and Food safe certification required
- Fluent written and spoken English is mandatory; additional language(s) is considered an asset.

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