Certification Coordinator, Education Programming

6 days ago

Toronto, Canada Merrithew International Full time

**JOB DESCRIPTION**

**Job Title**: Certification Coordinator, Education Programming (Contract - 6 to 12 months)

**Reports to**: Senior Manager, Education Programming

**Date**: March 2023

**Position overview**

The Education Programming Certification Coordinator is the main contact internally and externally with all Merrithew® certification administrative needs. Responsibilities include the administration and exceptional support to Merrithew students, Certified Instructors and Training Centers throughout the certification process. The Certification Coordinator also ensures timely and accurate examination results are delivered to students. This role reports to the Senior Manager, Education Programming.

**Major responsibilities**
- Coordination of proctored exams with students and assigned proctor. Ensure students and proctor receive accurate and timely information. Ensure exam paperwork is sent on time to the proctor prior to student’s exam.
- Ensure Internal exam records and trackers of all Merrithew exams including Corporate Training Center (CTC), LTC, Hosted and Proctored are recorded accurately and filed to be marked with assistance from fellow Education team members.
- Mark written examinations correctly and efficiently, and when required assign exams to be marked by Internal Instructor Trainers.
- Enter all Exam results in Merrithew EMS accurately, send exam result letters and certificates to students. Exam results should be sent out within 3-4 weeks of the examination date or dependent on when head office receives the exam.
- Update client files in EMS and CRM systems
- Update student/instructor qualifications when required, such confirmation of completion of the STOTT PILATES® Injuries and Special Populations Course, and send Full Certification results letters and certificates.
- Provides support to students and Certified Instructors with additional course/exam/education questions.
- Review Instructor Trainer and/or Student video submissions to ensure all content is viewable prior to assigning, coordination with relevant internal teams
- Assist internal and external partners with general inquiries
- Assist internal teams with student qualifications, eligibility and exam inquiries
- Complete invoicing, payment processing and Tracking for Hard Copy Certificate requests
- Outreach to Students completing exams at the Corporate Training Center for permission to film practical portions of exam for internal training purposes
- Other projects/duties as assigned. Expectation to be a team player and assist team members when needed to help the betterment of the overall Education Department

**Skills and qualifications**
- University or College Degree in Business Administration and/or a related field
- Minimum of 1-2 years Administration/ Customer Service experience
- Strong project and time management skills with demonstrated success working under pressure and adhering to deadlines
- Strong analytical and problem-solving skills
- Strong attention to detail and highly organized
- Ability to manage a large volume of different tasks efficiently
- An energetic, go-getter attitude with strong work ethic and professionalism
- Excellent skills in Excel, PowerPoint, Word, Outlook, Filemaker Pro or other database system
- Additional languages, spoken and written, are a definite asset

**Why Merrithew?**

Competitive salaries and benefits

Exclusive access to our studio classes, special discounts on products and instructor training education

Professional development and career growth

Collaborative and supportive work culture

Merrithewis committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment and selection process, please indicate so by notifying Human Resources.

**About Merrithew**

Merrithew's mission is to motivate people of all ages and life stages to lead healthier lives through high-quality education programs and cutting-edge equipment. We do this by supporting and inspiring people worldwide to achieve optimal fitness and wellness through premium programming and equipment. Our mission is based on the value we place on education, connection, respect, passion, integrity, leadership, accountability and quality.

**Industry-leading equipment**

Merrithew has dedicated more than 30 years to building, crafting and perfecting high quality exercise equipment for professional and personal use. Using the highest quality materials and finest manufacturing processes in the industry, our equipment is versatile, durable and built to last, and is used by fitness and health care professionals around the world. Our care and craftsmanship is evident in every detail. Merrithew recently opened a brand new 110,000 square foot manufacturing and warehouse/distribution facility doubling its capacity to meet the growing international demand for its products.

**World-class education**

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