Events Assistant Manager

6 months ago

Burlington, Canada The Pearle Hotel and Spa, Autograph Collection Full time

**As a team member at The Pearle Hotel & Spa, you are a part of the Pearle Hospitality family.**

Pearle Hospitality’s mission and focus is to enrich each moment through genuine and thoughtful actions. Each of Pearle Hospitality’s dining establishments, event venues, hotel and spas, and affiliated businesses are focused on providing guests and customers a setting in which to appreciate and enjoy the good things in life with good people.

Our guests and customers have a trust in the experience they are about to enjoy. They trust that any event hosted at one of our properties, stays in our hotels or experiences at our spas will be a memorable experience for all involved. This idea has been reinforced through years of dedication to providing those people with soulful and delicious food, impeccably maintained historical buildings and bright, hardworking, and enthusiastic team members.

With a focus on local and in-season ingredients, the food prepared is rooted in family recipes passed down over generations, artisan products and a deep-rooted respect for culinary traditions are the base of our food philosophy and dedication to creating delicious food.

**Join our amazing team at The Pearle Hotel & Spa Share your passion for hospitality with our event guests and help to create memorable moments.**

The Assistant Event Manager works collaboratively with the Event Manager and the entire events team. They lead by example to ensure that all daily operations are being executed to Pearle’s high service standards, while offering a genuine and thoughtful guest experience. The Assistant Event Manager is actively involved in every aspect of the flawless execution of weddings, corporate meetings and social gatherings. Organized and driven, with a keen eye for detail, the Assistant Event Manager assists the Event Manager and supports the coordination of departments to ensure the client’s vision is communicated and delivered beyond expectation. The individual in this role thrives on leading a team committed to excellence and acts as a mentor for event staff, encouraging a strong Pearle culture & fostering a learning environment.
- Smart Serve Certification
- WHMIS/First Aid certification considered an asset
- Previous event management experience in a leadership/senior role - proven ability to manage events & coordinate staff
- **Leadership**: Demonstrate the ability to lead and motivate a team, while fostering a positive work environment.
- **Organization**:Effectively manage and prioritize tasks to effectively execute and ensure efficiency.
- **Attention to detail**: Oversee and validate event room set-up including décor, timeline, and food service details.

**Duties & Responsibilities**
- Assists with consistent employee development (Maître D, Concierge, Servers, Bartenders): embodies a great service culture and creates a high level of service standards and excellence.
- Assists with facilitating weekly 10 day meeting and daily event briefings.
- Oversees wedding menu tastings, answering guest questions and ensuring an exceptional experience.
- Arrives to work promptly, well presented in perfect dress code with all tools for the job; ensures event staff adhere to the company uniform standards.
- Ensures all event rooms are properly set and all décor is accounted for.
- Monitors the flow of each event, ensures established timelines are adhered to, and investigates any cause for deviance from set timelines.
- Conducts quality checks with event hosts.
- Liaises with Event Chef and oversees food service ensuring quality presentation, correct temperatures, and guest satisfaction, paying special attention to any allergies and/or dietary restrictions.
- Distributes reset information for event spaces and provides any special instructions to the event staff.
- Ownership of property cleanliness & accountable for their team following Pearle’s Health & Safety Policies.
- Reviews event summaries daily and is proactive in resolving issues in a timely manner.
- Reviews monthly guest surveys and creates action plans to drive continuous improvements.
- On-boards new staff, and follows up on progress & development.
- Contributes feedback to and conducts timely employee evaluations/performance reviews.
- Graciously adapts schedule when necessary, working beyond regular work hours to complete projects.
- Monitors linen inventory
- ordering, quality of product, returns, special orders, spot checks, invoices.
- Controls event alcohol inventory, assuring specialty drinks noted on BEOs are ordered.
- Willingly accepts additional tasks as required for the effective functioning of the work unit and graciously assists others in completing their tasks.
- Demonstrate genuine and thoughtful hospitality, always aiming to provide outstanding service and exceed guests’ expectations and motivating the same goal in their team.
- Always acts with integrity and honesty, takes responsibility for decisions and actions.
- Actively represent and p

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