Bilingual Credit and Collections Specialist
3 months ago
**POSITION: Bilingual Credit & Collections Specialist**
**STATUS: Full-time**
**LOCATION: Kohl & Frisch Limited (Concord, ON**)**
**REPORTS TO: Supervisor, Credit & Collections**
**DEPARTMENT: Finance**
Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front shop needs.
**Primary** **Role** **of This** **Position**: Reporting to the Supervisor, Credit & Collections, this position is responsible for managing all accounts across Canada encompassing collections, reconciliation, cash receipts and allocation.
**Major Responsibilities**:
- Identify when delinquent accounts need to be called based on their terms of sale and call promptly once an account becomes past due
- Follow up frequently for payment commitments
- Handle all requests for documentation and conduct all research resulting from the request
- Manage allocating all payments for assigned list of accounts
- Manage all drop shipment credit approvals
- Review and release of held orders within approval limit
- Reply to all trade credit references
- Perform credit reviews as required and recommend credit limit increases to the Supervisor
- Weekly ATB analysis with Supervisor
- Assist in preparation of the monthly Watch list
- Work in conjunction with Manager/Supervisor to improve systems including design, testing, and implementation
- Provide superior customer service to our internal and external customers
- Inform sales representatives of significant changes in account status in a timely and professional manner
- Compile and submit information about problem accounts to the Manager/Supervisor
- Other duties as required
- Work as a team with sales, customers, other departments, and members of this department to accelerate cash inflows and reduce credit risk
**Education and Experience**
- Minimum of 10 years of progressively responsible collection experience in a high-volume department
- University or college (or equivalent experience)
- Experience working in a privately owned organization would be an asset
- Credit Institute of Canada’s Certified Credit Professional (CCP) Designation would be preferred
**Qualifications**
- Fluency in French and English is mandatory with good speaking and business writing skills in both languages
- Must be able to work autonomously and have effective and persuasive collection and negotiation skills
- Must possess excellent organization, reconciliation and analytical skills
- Proven ability to overcome obstacles and get results
- Must have strong interpersonal skills with the ability to communicate and develop a high level of confidence and trust with critical contacts
- Strong customer service skills, with the ability to resolve customers’ concerns
- Confidence and tact in dealing with business owners and Sales team
- Intermediate skills in MS Excel and Word
- Conscientious and results oriented, with a strong work ethic, positive attitude, and the ability to work well under pressure and within deadlines
**How to Apply
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