Bilingual Credit and Collections Specialist

7 months ago


Concord, Canada Kohl & Frisch Limited Full time

Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front shop needs.

Primary Role

The Bilingual Credit & Collection Specialist will be responsible for the day-to-day collections, reconciliations, order release, and other administrative work and reporting. This position reports to the Credit & Collections Manager. This role will be a hybrid working model with 3 days in the office and 2 days remote for the foreseeable future.

Major Responsibilities

+ Collection of receivables and managing customer accounts including consistent monitoring and proactive follow-up on delinquent accounts

+ Maintain positive customer relationships

+ Review and release orders on credit hold

+ Regular account reconciliation to allow for an accurate status

+ Prepare opening order documents for approval

+ Daily drop shipments approvals

+ CIA accounts - allocation of past month invoices

+ Sales of Quebec accounts

+ Maintain accurate and updated collection notes in system

+ Weekly refund processing

+ Reply to credit references

+ Provide bi-weekly collection estimates

+ Assist Customer Service and Sales personnel with questions and concerns in a timely manner

+ Work closely with other AR team members and managers to respond to credit and collection concerns with existing and potential customers

+ Utilize various reports to assist with collection efforts

+ Assist with other accounting and administrative duties as assigned

Education and Experience

+ Degree or diploma in finance, accounting, or business administration, or relevant experience

+ 3+ years of experience in credit and collections management, preferably in a pharmaceutical or healthcare environment

+ CCP Designation an asset

**Qualifications**:
+ Strong knowledge of credit policies, procedures, and practices

+ Fluency in both French and English is required

+ Excellent communication, negotiation, and problem-solving skills

+ Excellent organizational and time management skills

+ Strong analytical and reporting skills

+ Attention to detail

+ Experience with ERP systems and accounting software is preferred

+ Strong Microsoft Office skills

How to Apply

**Salary**: $58,000.00-$70,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Concord, ON L4K 2R5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- credit collections: 3 years (preferred)

**Language**:

- French (required)

Work Location: Hybrid remote in Concord, ON L4K 2R5



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