Intake Liaison, Improving Care for Refugees Program

3 weeks ago

Greater Toronto Area, Canada LAMP Community Health Centre Full time

**Temporary Full Time Position: 35 hours per week**

**Contract Period: December 2024 - June 2026**

**Salary Range: $24.51 - $29.41 per hour**

**Location: Dixie Bloor Neighbourhood Centre (East Mississauga)**

LAMP Community Health Centre is a multi-service, community based charitable organization that provides a wide range of programs and services to improve a person's health. LAMP uses a coordinated approach to connect people to medical services and other programs that build personal resources. By providing services that improve physical, emotional, social and economic well-being, people can better control their health and environment.

**Job Summary**

LAMP CHC and Dixie Bloor Neighhbourhood Centre have partnered to bring wraparound community support and services to the refugee population so that clinical services, newcomer and refugee supports can be offered in a seamless, timely and culturally safe manner. The Intake Liaison is one of the first points of contact for anyone seeking service through the Improving Care for Refugees Program. The Intake Liaison will maintain responsibility for receiving requests for access and coordinating program and service connections for care.

The Intake Liaison maintains overall responsibility for waitlists and administration of intake assessments and scheduling. They work in close partnership with Registered Practical Nurses and other administrative and support staff with regard to triaging and clinical decisions, as well as providers of care, and are involved in related administrative aspects of the program.

The Intake Liaison will ensure that all organizational policies are followed; ensure the provision of high-quality services to clients in keeping with LAMP values.

**Primary Responsibilities**
- Facilitates initial screening with intake criteria and provides other resources as necessary to any person(s) seeking care or referred to LAMPs programs and service areas
- Assess individuals needs and available resources in a culturally safe manner and by following anti-racism and anti-oppression frameworks when engaging with them
- Identifies situations that warrant fast-tracking or referral(s) to external crisis or other services
- Obtains all relevant and required information, completing data registration/collection of forms or consents etc. and booking initial assessments or appointments with care providers
- Provides orientation to LAMPs services and programs, code of conduct requirements and other additional general new client information on access
- Coordinates individual or group documentation collection as deemed necessary and supporting access to other services as directed
- Supports navigation of other community or health services including information for community resources/services as appropriate to the person(s) situation
- Documents and maintains all waiting lists when service area(s) require, providing ongoing follow-up and updating information
- Handles inbound and outbound calls related to information and follow up on intake with a courteous, professional and timely manner
- Processes electronic and paper documentation; filing, scanning and faxing
- Provides feedback and/or input in the development and evaluation of policies and procedures for the role or otherwise as requested to support program enhancement
- Attends stakeholder meetings where intake matters are addressed, providing solutions and following up as appropriate in a timely manner with all concerned parties and nurtures those relationships as a trusted representative of LAMP CHC
- Participates in discussions and decision-making at team and/or other meetings as requested
- Contributes to overall team functioning by assisting where needed and with the development of quality and process improvement initiatives
- Advances the Centre’s work by participation in activities that seek to strengthen collaborative and interdisciplinary teamwork, such as interdisciplinary committees
- Preserves confidentiality of all client and employee information and seeks to minimize risk while working with data
- Maintains and develops new professional competencies as directed by Supervisor
- All other tasks and duties as assigned by the Supervisor/ Manager

**Required Qualifications**
- Social Services degree, or (Medical) Office Administration Diploma from a recognized institution and/or equivalent work experience
- Two to three years of experience in a community health setting
- Understands privacy legislations, medical and health care system, diversity and inclusion.
- Demonstrated knowledge of health care coverage programs with understanding of newcomer and refugee health being a strong asset
- Excellent interpersonal skills necessary to work effectively across all levels of the organization’s diverse workforce
- Experience and knowledge of the impacts of social determinants of health would be an asset
- Experience working with persons in crisis and or a reliable ability to respectfully deal with pers

  • Intake Worker

    6 months ago

    Toronto, Canada Reconnect Community Health Services Full time

    **Positions Available**: 1 **Compensation**:_Starting Wage $46,688.46_ **Unionized Position**:_Yes_ **Hours of Work**:_35.00 hours per week_ **Union**:_CUPE L3358_ **Position Type**:_Full-time Permanent_ **Job Class**: _Administrative_ **Benefits**:Full time positions are eligible for vacation, paid-sick days, as well as health and RRSP...

  • Intake Worker

    6 months ago

    Toronto, Canada Reconnect Community Health Services Full time

    **Positions Available**: _1_ **Compensation**:_starting wage_$45,773.00 per annum_ **Unionized Position**:_Yes_ **Hours of Work**:_35.00 hours per week_ **Union**:_CUPE L3358_ **Position Type**:_Full-time Permanent_ **Job Class**: _Administrative_ The Intake Worker will be responsible for operating the day to day intake and access operations for...

  • Counsellor, Intake

    6 months ago

    Toronto, Canada Jean Tweed Treatment Centre Full time

    **Counsellor, Intake** **1 Full Time, Permanent** - **Classification: Counsellor, Intake**_ - **Job Title: Counsellor, Intake**_ - **Hours of Work: 37.5 hours per week**_ - **Rate of Pay: $23.18 - $27.12**_ - **Closing Date: Until filled**_ Jean Tweed is a leading, community-based organization that provides a supportive environment for women with substance...

  • Intake Coordinator

    6 months ago

    Toronto, Canada The Hospital for Sick Children (SickKids) Full time

    We are looking for an Intake Coordinator to join Tele Mental Health Service as part of Telepsychiatry at Sickkids. As a Telepsychiatry Intake Coordinator, you will triage, respond, and coordinate referrals, scheduling appointments on a variety of technology platforms to connect consultants with children and youth with mental health assessments. The role also...

  • Intake Coordinator

    3 months ago

    Toronto, Canada SPRINT Senior Care Full time

    About SPRINT Senior Care:We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay healthy, safe, connected,...

  • Intake Coordinator

    3 months ago

    Toronto, Canada SPRINT Senior Care Full time

    About SPRINT Senior Care:We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay healthy, safe, connected,...

  • Intake Coordinator

    3 months ago

    Greater Toronto Area, Canada Medical Clinics (Multiple Locations) Full time

    Job locations: Scarborough, Thornhill, Mississauga, Oakville As an Intake Coordinator, you will be responsible for managing the initial contact with clients, gathering and processing necessary information, and coordinating the intake process. You will serve as the first point of contact for clients and play a vital role in creating a welcoming and efficient...

  • Intake Coordinator

    3 months ago

    Toronto, Canada Centre for Psychology and Emotional Health Full time

    The Centre for Psychology and Emotional Health is a well-established practice in downtown Toronto, located at Bay and Bloor. We provide evidence-based therapies: such as Emotion-Focused Therapy (EFT); Cognitive Behavioral Therapy (CBT); Dialectical Behavior Therapy (DBT); and Mindfulness Based approaches. We value psychotherapy integration, diversity, and a...

  • Intake Coordinator

    3 months ago

    Toronto, Canada SPRINT Senior Care Full time

    **About SPRINT Senior Care**: We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay healthy, safe,...

  • Program Coordinator

    6 months ago

    Greater Toronto Area, Canada Yee Hong Centre For Geriatric Care Full time

    **1. Program Coordinator, Services Development** **Status**:Full Time, Temporary for 7 months (GTA): **Job Ref No**:23/CP/040_IN **2. Program Coordinator, Home Support Services,** **Status**: Full Time (GTA): **Job Ref No**:23/CP/042_IN Join Yee Hong’s passionate, growing and committed team as Program Coordinator. Yee Hong Centre for Geriatric Care...

  • Intake Coordinator

    6 months ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Relief Intake Worker

    6 months ago

    Toronto, Canada Barbra Schlifer Commemorative Clinic Full time

    Job Posting **RELIEF INTAKE WORKER** Occasional, on as-needed basis Barbra Schlifer Commemorative Clinic offers legal services and representation, trauma-informed counselling and multilingual interpretation to diverse women (self-identified), non-binary, intersex, and Two-Spirit people who have experienced violence. We cultivate skills and resilience by...

  • Client Service Representative& Intake and Access

    7 months ago

    Toronto, Canada The Salvation Army Toronto Grace Health Centre Full time

    **Career Opportunity**:_**Client Service Representative& Intake and Access Specialist**_ **Full Time** **Monday to Friday 7 am to 3 pm** The Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Transitional care and Palliative Care services. The care and...

  • Client Service Representative& Intake and Access

    6 months ago

    Toronto, Canada The Salvation Army Toronto Grace Health Centre Full time

    **Administration**: **Career Opportunity**:_**Client Service Representative & Intake and Access Specialist**_ **Part Time** **Saturday & Sunday 9am to 5pm** The Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Transitional care and Palliative Care...

  • Client Service Representative& Intake and Access

    6 months ago

    Toronto, Canada The Salvation Army Toronto Grace Health Centre Full time

    **Administration**: **Career Opportunity**:_**Client Service Representative & Intake and Access Specialist**_ **Part Time** **Saturday & Sunday 11am to 7pm** The Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Transitional care and Palliative Care...

  • Client Service Representative& Intake and Access

    7 months ago

    Toronto, Canada The Salvation Army Toronto Grace Health Centre Full time

    **Career Opportunity**:_**Client Service Representative & Intake and Access Specialist**_ **Full Time** **Monday to Friday 3pm to 11pm** The Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Transitional care and Palliative Care services. The care and...

  • Client Liaison Officer

    6 months ago

    Greater Toronto Area, Canada OpusVi Full time

    **Overview** At OpusVi (Latin for Workforce), we partner with healthcare organizations to build transformative workforce solutions. We have developed a workforce development platform that enables healthcare systems and organizations to upskill and retain top talents. Dedicated to providing the best client experience, we have designed custom online and...

  • Care Coordinator

    6 months ago

    Toronto, Canada Centre for MindBody Health Full time

    **ADMINISTRATIVE ASSISTANT** **Centre for MindBody Health (CMBH), Toronto, ON** The Centre for MindBody Health (CMBH), located in mid-town Toronto, is a well-established and highly-regarded mental health clinic. We offer mental health services for the general public and clinical training for professionals. Attention to our team’s well-being has been a...

  • Intake Coordinator

    3 months ago

    Toronto, Canada College of Registered Psychotherapists of Ontario Full time

    Opportunity in Professional Regulation We are seeking an organized and detail-oriented team player skilled at receiving, processing and triaging incoming information needed for effective case management. This position will also be communicating with impacted parties, advising on the statutory authority of the College, following-up to obtain clarification...

  • Manager, Intake and Complaints

    6 months ago

    Toronto, Canada Royal College of Dental Surgeons of Ontario Full time

    The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation. As the governing body for more than 11,000 dentists in Ontario, our mission is to act in the public interest by putting patients first. We are committed to transparency, accessibility, openness, and fairness in all our work. Bring your excellent leadership and...