Client Service Representative& Intake and Access

5 months ago


Toronto, Canada The Salvation Army Toronto Grace Health Centre Full time

**Career Opportunity**:_**Client Service Representative& Intake and Access Specialist**_

**Full Time**

**Monday to Friday 7 am to 3 pm**

The Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Transitional care and Palliative Care services. The care and services provided at TGHC help facilitate the patient flow through the health care system and ensures recovery to those individuals who may return to their homes or to Long Term Care (LTC) facilities in their communities. TGHC operates in 3 sites - the Main site (Church& Bloor St), Harbour Lights (Queen & Jarvis Street) houses and a Specialized Care Centre (Victoria Park & Mc Nicoll). Our organization is committed to collaborating with Patients and families in their journey through the health care system effectively supporting their integration back into the community.

Are you passionate about the work you do and the contribution you can make? If so, we have an exciting contract opportunity available and offer a great place to work. We live our values in all that we do and value our staff, volunteers and physicians.

**Position Summary**:
The Care Monitoring Department at the Salvation Army, Toronto Grace Health Centre is currently seeking a Client Service Representative & Intake and Access Specialist practices under the guidance of their professional bodies and in accordance with the principles of the Patient Centered Care and the values, mission and philosophy of the Toronto Grace Health Centre and GRTHealth. This position operates under the direction and supervision of the Remote Care Monitoring Manager. Client Service Representative & Intake and Access Specialist are any professional with a background in social services and/or healthcare.

The Client Service Representative & Intake and Access Specialist is responsible for the direct oversight of the virtual call center via the patient consolidated platform of the remote monitoring database. The Client Service Representative & Intake and Access Specialist is further responsible for taking necessary steps to ensure patients on the program are safe and will take action when patients are not responding. The Client Service Representative & Intake and Access Specialist will work directly with GRTHealth, family, HCCSS, and other partners of the circle of care to ensure safety of the patient is adhered to. The Client Service Representative & Intake and Access Specialist as such is part of the interdisciplinary team and will follow the overall plan of care for the patient by demonstrating the clinical knowledge, critical thinking/judgement required to carry out assigned duties.

**Qualifications**:

- College Diploma/Degree in a professional social services and/or health discipline (e.g. social service worker, OTA/PTA, etc.)
- Must have flexibility to work at multiple sites (650 Church St., Toronto, ON **AND** 158 Don Hillock Drive, Aurora, ON).
- Proven ability to function effectively within an interdisciplinary team.
- Previous experience working in a community and/or hospital setting
- Previous experience working with seniors and those at-risk is an asset
- Demonstrates excellent interpersonal, organizational skills, and attendance record.
- Proficient in written and spoken English
- Fluency in a second language is an asset

**Main Responsibilities**:
**Clinical Practice**:

- Monitors the electronic data base for alerts and follows pathways to ensure patients are safe.
- Communicates with the family or patient when a safety alert arises then takes necessary steps based on alert and information, the team on patient/family concerns, needs, wishes and goals.
- Intake and access: Receive and respond to referrals from hospitals, social service organizations, and other referral sources.
- Documents events in accordance to Toronto Grace best practice guidelines and escalates to Manager or GRTHealth as appropriate
- Follows principles of PHIPPA
- Upholds the policies and procedures of the Toronto Grace Health Centre.

**Administration**:

- Participates in program-wide quality improvement projects that improve the provision of care and service to patients and families as required.
- Promotes the maintenance of a safe and healthy work environment.
- Is an active member of hospital committees and working groups as required
- Participates in orientation of new staff and volunteers as required.
- Maintains accurate statistical data as required.

**Professional Development**:

- Participates in continuous education opportunities to maintain a current and accurate knowledge base and applies best practices to the clinical environment.
- Participates in the virtual technology seminars as needed
- Performs other duties as assigned.

The Salvation Army Toronto Grace Health Centre has been accredited with commendation in 2021 by Accreditation Canada
- Our Core values: Compassion, Respect, Excellence, Integrity, Committed, Coo



  • Toronto, Canada The Salvation Army Toronto Grace Health Centre Full time

    **Career Opportunity**:_**Client Service Representative & Intake and Access Specialist**_ **Full Time** **Monday to Friday 3pm to 11pm** The Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Transitional care and Palliative Care services. The care and...


  • Toronto, Canada The Salvation Army Toronto Grace Health Centre Full time

    **Administration**: **Career Opportunity**:_**Client Service Representative & Intake and Access Specialist**_ **Part Time** **Saturday & Sunday 11am to 7pm** The Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Transitional care and Palliative Care...


  • Toronto, Canada The Salvation Army Toronto Grace Health Centre Full time

    **Administration**: **Career Opportunity**:_**Client Service Representative & Intake and Access Specialist**_ **Part Time** **Saturday & Sunday 9am to 5pm** The Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Transitional care and Palliative Care...


  • Toronto, Canada Green and Spiegel LLP Full time

    Green and Spiegel, Canada’s preeminent immigration law firm, sets the gold standard in the highly specialized area of immigration law. With a team of 120 talented individuals, the firm guarantees that each and every client receives top notch service. Given the breadth and depth of expertise at Green and Spiegel, there is no case too complicated or too...


  • Toronto, Canada Green and Spiegel LLP Full time

    Green and Spiegel, Canada’s preeminent immigration law firm, sets the gold standard in the highly specialized area of immigration law. With a team of 120 talented individuals, the firm guarantees that each and every client receives top notch service. Given the breadth and depth of expertise at Green and Spiegel, there is no case too complicated or too...

  • Social Worker

    2 months ago


    Toronto, Canada Jewish Family and Child Service Full time

    **Social Worker - Intake** ***About The Agency** - Jewish Family and Child Service (JF&CS) is a multi-service, client-centered, family service agency and a Children’s Aid Society. We support the healthy development of individuals, children, families, and communities through prevention, protection, counselling, and education and advocacy services, within...

  • Intake Coordinator

    5 months ago


    Toronto, Canada Radius Child and Youth Services Full time

    **EXTERNAL/INTERNAL POSTING** **Position Title: Intake Coordinator** **Reports to**:Manager, Clinical Operations **Location**:Radius Etobicoke office (Hybrid/Remote is Negotiable) **Status**:Part-Time - **Contract 6 months** (21.75 hours per week) **Salary**:Target Hiring Range: $31.55 - $35.57/hourly (in accordance with OPSEU Collective Agreement **Start...

  • Client Intake

    2 months ago


    Toronto, Canada PACE Independent Living Full time

    **ARE YOU LOOKING FOR AN OPPORTUNITY TO SHOWCASE YOUR INTAKE AND ASSESSMENT SKILLS?** THEN WE HAVE THE OPPORTUNITY FOR YOU **We are hiring a** **CLIENT INTAKE & ASSESSMENT FACILITATOR** PACE is a non-profit community support service organization that provides support services to adults with disabilities who are committed to living independent lives. PACE...

  • Intake Coordinator

    2 weeks ago


    Toronto, Ontario, Canada pt Health Full time

    Intake Coordinator Role SummaryThe Intake Coordinator is the initial point of contact for clients and acts as a resource for key customers. This role is an integral part of the Customer Contact Centre team, ensuring timely access to quality treatment services for patients. The ideal candidate will possess excellent communication and interpersonal skills,...


  • Toronto, Canada SEP Immigration Full time

    **Overview**: **Duties**: - Conduct initial consultations with clients to understand their immigration needs and goals. - Gather and accurately record client information. - Introduce clients to various immigration pathways and options for both temporary and permanent residency in Canada. - Review and evaluate clients' eligibility for Permanent Residency...

  • Counsellor, Intake

    5 months ago


    Toronto, Canada Jean Tweed Treatment Centre Full time

    **Counsellor, Intake** **1 Full Time, Permanent** - **Classification: Counsellor, Intake**_ - **Job Title: Counsellor, Intake**_ - **Hours of Work: 37.5 hours per week**_ - **Rate of Pay: $23.18 - $27.12**_ - **Closing Date: Until filled**_ Jean Tweed is a leading, community-based organization that provides a supportive environment for women with substance...


  • Toronto, Canada Toronto Psychology Clinic Full time

    **About Us** The Toronto Psychology Clinic is a dynamic and rapidly expanding private practice dedicated to providing expert psychological consultation, assessment, and treatment for individuals across the lifespan. Our commitment to delivering culturally-informed, evidence-based, and socially inclusive services is at the core of our mission. We represent a...

  • Intake Worker

    5 months ago


    Toronto, Canada Reconnect Community Health Services Full time

    **Positions Available**: _1_ **Compensation**:_starting wage_$45,773.00 per annum_ **Unionized Position**:_Yes_ **Hours of Work**:_35.00 hours per week_ **Union**:_CUPE L3358_ **Position Type**:_Full-time Permanent_ **Job Class**: _Administrative_ The Intake Worker will be responsible for operating the day to day intake and access operations for...


  • Toronto, Canada Altec Global Inc Full time

    Altec Global Inc. is a professional immigration consulting and legal services based in Toronto, Canada. We are looking for a Client Intake Coordinator to join our team. **Job Duties**: - Evaluate prospective client inquiries and phone calls, analyzing their case and background based on the firm's SOP - Identify client's needs and describe services that the...

  • Intake Coordinator

    2 weeks ago


    Toronto, Ontario, Canada pt Health Full time

    Job Summary:The Intake Coordinator role at Lifemark is the initial point of contact for clients and acts as a resource for key customers. As a member of the Customer Contact Centre team, this role is an integral position that assures Lifemark is able to provide early treatment intervention and access for patients who require quality treatment services.Key...

  • Intake Worker

    5 months ago


    Toronto, Canada Reconnect Community Health Services Full time

    **Positions Available**: 1 **Compensation**:_Starting Wage $46,688.46_ **Unionized Position**:_Yes_ **Hours of Work**:_35.00 hours per week_ **Union**:_CUPE L3358_ **Position Type**:_Full-time Permanent_ **Job Class**: _Administrative_ **Benefits**:Full time positions are eligible for vacation, paid-sick days, as well as health and RRSP...


  • Toronto, Canada Green and Spiegel LLP Full time

    Green and Spiegel, Canada’s preeminent immigration law firm, sets the gold standard in the highly specialized area of immigration law. With a team of 120 talented individuals, the firm guarantees that each and every client receives top notch service. Given the breadth and depth of expertise at Green and Spiegel, there is no case too complicated or too...

  • Intake Coordinator

    5 months ago


    Toronto, Canada Friends of Ruby Full time

    Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing. Friends of Ruby offers Youth Mental Health services, a Youth Drop-In Centre, and a Transitional Home. The Centre provides access to barrier-free counselling and therapeutic groups, case management and a...


  • Toronto, Canada Jewish Family and Child Service Full time

    **Social Worker - Intake/Poverty Reduction Counselling** **About The Agency** Jewish Family and Child Service is a multi-service, client-centered, family service agency and a Children’s Aid Society. We support the healthy development of individuals, children, families, and communities through prevention, protection, counselling, and education and...

  • Social Worker

    4 months ago


    Toronto, Canada Jewish Family and Child Service Full time

    **Social Worker - Intake/Poverty Reduction Counselling** **12 Month Contract** **About The Agency** - Jewish Family and Child Service is a multi-service, client-centered, family service agency and a Children’s Aid Society. We support the healthy development of individuals, children, families, and communities through prevention, protection, counselling,...