Intake Social Worker

5 months ago

Toronto, Canada VHA Home HealthCare Full time

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: _“Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.”_ Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “_The freedom and flexibility can’t be beat._” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us _“I love the inclusive culture. I feel welcome and at home.”_ _View more comments from VHA clients and their family members_._

**We are seeking**:
**Intake Social Worker**

**Permanent Full-Time position (35h/week)**

**(Hybrid 1 to 2 days/week)**

**_What will be your role?_**
- Reporting to the Senior Manager, Community Support Programs, this position is responsible to perform all intake functions for the Community Support Programs including programs service coordination and support: receive, assess, and process all requests for service from potential clients and referral sources, provide information regarding the criteria for the programs and range of services offered and refer to other community services when ineligible. Participates in VHA services and quality initiatives. All activities are conducted within the policies, procedures, and standards of confidentiality of VHA._

**_ Key tasks and responsibilities of the role:_**
- Receive, assess, and process service requests from potential clients and referrals
- Conduct a thorough assessment to identify the community program best suited to the client’s needs including a financial assessment to determine program eligibility
- On-going assessment and case planning through a coordinated team approach within VHA and referral sources
- Promotion, outreach and linkage to community resources
- Monitoring, tracking and identifying trends and service gaps
- Administrative, planning and scheduling support
- Participation in service, program development and quality initiatives

**What makes VHA’s compensation unique?**
- Benefits and pension plan for permanent eligible employees
- Compensation for education and professional development
- VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
- Mentorship and peer support
- Career development opportunities
- Employee and family assistance program
- Wellness resources
- Perks & discounts
- Staff & service provider events

**_Desired Qualifications:_**
- Bachelor’s degree or diploma in related field: BSW or Social Services diploma combined with a minimum of 2 years’ experience
- Registered with Ontario College Social Worker and Social Service Workers (OCSSSW)
- 1 year of relevant intake assessments experience
- Knowledgeable in working with a range intake assessment tools, formulation, and case planning skills
- Excellent solution focus and conflict resolution skills with a client-centered approach and crisis intervention skills
- Strong knowledge of case management theory, principles, and practices
- Knowledge of risk and family assessment framework, methods, and techniques
- Strong interpersonal and communication skills with comfort working in a high pace team
- Strong analytical skills, combined with excellent written skills for documentation and assessment
- Experience with project initiatives and evaluations at asset
- Culturally competent and able to interact effectively with diverse stakeholders
- Ability to handle a high volume of telephone calls and inquiries in an engaging manner
- Strong planning, prioritizing, and excellent organizational skills
- Knowledge of the GTA area and the transportation routes
- Satisfactory completion of technical skills testing is required
- Working knowledge of Gold Care is a definite asset

**_Accommodation and VHA’s commitment to DEI_**
- At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply._
- VHA is accredited with Exemplary Standing by Acc

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