Third Party Collections Representative

2 months ago


Toronto, Canada SinglePoint Group International Full time

At SinglePoint, we're seeking a professional, responsible, and goal-oriented Third Party Collections Representative who excels at managing account interactions with a strong emphasis on providing exceptional customer service, sensitivity, and a sense of urgency. Our dedication to customer and client care is unmatched, offering abundant opportunities for career growth within our company. We're looking for talented individuals who can grow with us

**Job Details**:
This position is available immediately. The work hours are Monday to Friday from 8:30 a.m. to 5:00 p.m. Initially, this role involves up to four (4) weeks of on-site training at our Toronto office (255 Consumers Road, 4th floor, North York, ON). After this period, the position may become remote with the potential for a hybrid setup in the future.

This position should start August 12, 2024.

**Responsibilities**:

- Handle both inbound and outbound customer calls related to overdue accounts and facilitate payment arrangements to bring accounts to a current balance.
- Manage each call with the utmost professionalism and respect while ensuring the needs of the customer and the business are met.
- Resolve customer account discrepancies.
- Safeguard the privacy and protection of customer information.
- Meet and exceed individual targets and performance expectations.

**Qualifications**:

- Knowledge of Third Party Collections.
- Strong communication and computer navigation skills.
- Efficient multitasking abilities.
- A commitment to learning and growing within the business.
- One year of experience working in a high-volume call center environment is a plus.

**Compensation**:

- Medical and dental benefits through Manulife.
- Remote work after training.

**Join our winning team today**

We are proud to be an equal opportunity employer.

Accommodations are available upon request at any stage of the selection process. #1


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