Coordinator, Premium Live Service

7 months ago

Toronto, Canada MLSE Full time

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

**Job Description**:
The Premium LIVE Service Team is responsible for providing world-class experiences for our customers. From Season Seats to Executive Suites and beyond, the Premium LIVE Service team represents an exciting portfolio at all events taking place at Scotiabank Arena, Budweiser Stage, HISTORY, RBC Echo Beach and Coca-Cola Coliseum.

As a member of the Premium LIVE Service Team, you will be responsible for supporting our team with the execution of the day-to-day operations of our growing Music & LIVE event portfolio.

**Responsibilities**
- Maintain ticket orders, receipts and access for LIVE ticket orders submitted by Season Seat & Lake House members
- Managing the Ticketing system including proper ticket administration, reporting, and tracking sales
- Oversee concert pre-sale process and support a variety of member engagement initiatives
- Contribute to annual member gifting and credential strategy including on-site execution
- Coordinate Ticketing, Hospitality & LIVE event research to support ongoing engagement and retention strategies
- Participate in special projects and perform other related duties as requested
- Collaborate with Ticket Operations, Marketing, Partnerships, and entire Ticket Sales & Membership teams to reach department goals and objectives
- Ensuring a positive and seamless member experience from point of purchase, through to event night
- Meet or exceed quarterly KPIS and renewal targets for your book of business during all annual retention campaigns
- Maintain accurate financial administration and balancing for all accounts
- Manage service requests, additional tickets & access for Premium Live members Bud Stage, SBA, History, (Rogers, CCC, SBA, Echo Beach, Massey Hall, Meridian Hall)
- Manage 1-1 client impact communication & engagement initiatives to Premium LIVE members
- Marketing & Asset Management

**Qualifications**:

- Postgraduate degree or diploma an asset
- 2-3 years of work experience in ticketing, hospitality, or service industry
- Strong passion for music is an asset
- Knowledge of DSA / Ticketmaster an asset
- Knowledge of MailChimp considered an asset
- Confident user of MS Office (including Excel, Word & PowerPoint) 2000 and XP
- An ongoing awareness and responsiveness to exceptional client service
- Effective in all forms of communication: presentation, written, verbal
- Successful within a fast-paced team environment
- A proactive approach toward day-to-day activities and shifting demands, demonstrating a high level of initiative
- Proven to perform well under pressure; manage multiple priorities simultaneously
- Available to work most weekdays during office hours with some evenings, weekends and holidays as required
- Proven ability to listen, understand and communicate effectively
- Alignment with our vision and values which includes a positive approach, incorporating integrity, confidentiality, and discretion

Additional Information
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._

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