Manager, Premium Sales

3 months ago

Toronto, Canada MLSE Full time

**Company Description**
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

As part of the Ticket Sales and Membership Leadership Team, your primary focus will be leading the growth of Premium Music and Live Event Program at Scotiabank Arena, Budweiser Stage, HISTORY and Coca-Cola Coliseum. Our Portfolio includes Executive Suite Rentals, Group Hospitality, Season Seats and Premium Ticket packages. You will be an incredible teacher, coach, and empathetic leader with an eye for sales talent and passion for driving results.

You have built leadership experience with an innovative and strategic approach, are able to problem solve, anticipate challenges and thrive in a fast-paced environment. Your leadership, passion and commitment to teamwork and culture will contribute to building an inclusive environment where the team feels valued for their contributions, can do their best work and have fun doing it.
- Grow the Executive Suite Rental & Group Sales Program across the LIVE vertical.
- Build & lead the design of annual sales plans with clear objectives, targets, and KPIs.
- Lead a collaborative sales team, driving best-in-class results across MLSE & Live Nation venues.
- Hire, train, develop a team of up to 5 account managers/executives.
- Provide coaching and customized mentorship to your team, including robust development plans and quarterly calibration discussions.
- Support team members throughout the sales process including client meetings and visits.
- Campaign management within Salesforce.
- Manage the ticketing system including proper inventory management, reporting, and sales tracking.
- Deliver regular sales updates to the sales group as well as the Sr. Leadership team.
- Participate in leading our department's sales training program in partnership with the ticketing leadership group.
- Innovative new product design while connecting fans to the world’s best artists & entertainers within the music and live entertainment industry.
- Manage department expense budget and ensure we deliver on costs within plan.
- Liaise with the Finance team to ensure timely customer invoicing as well as payment collection.
- Develop and manage relationships with internal departments (F&B, Ticket Admin, Marketing, BI, Finance, Legal, GP, etc..) to ensure delivery of exceptional customer service and value to our membership base.
- Participate in special projects and perform other related duties as requested.

**Qualifications**:
- Proven track record of leading a team to achieve sales targets and goals.
- Outstanding leadership skills with two to four years of Management experience.
- Proven record of accomplishment in people development, coaching and culture building. You are proud of the development of people and culture and can demonstrate success in this area.
- A collaborative mindset with an outstanding work ethic and a positive attitude.
- The ability to resolve conflict creatively and diplomatically.
- A proactive approach toward day-to-day activities and shifting demands, demonstrating a high level of initiative and independence.
- Proven to perform well under pressure; manage multiple priorities simultaneously.
- Outstanding oral and written storytelling and interpersonal skills, including expertise in the interpretation and presentation of results to a wide range of audiences.
- Experience with Salesforce a

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