Event Services Technician

7 months ago

Toronto, Canada Pinnacle Live Full time

**Event Services Technician**

**Company Overview**

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

**Job Summary***:
The Event Service Technician is responsible for assisting with the floor operations, including setup, strike and operations of technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guest and client. Business hours will vary based on business levels. Extended business hours and weekends will be required. Less than 5% travel anticipated outside assigned region.

**Essential Functions**:

- Ensure all event sets and strikes are completed according to Company SOPs.
- Greet guests/clients before event and provide clear instructions on how to operate equipment.
- Provide continued communication with client to ensure success of all events
- Follows through on all client requests
- Look for opportunities to enhance client’s event
- Maintain accurate client event information within the Company’s business systems
- Review daily invoices with client and obtain client’s signature on invoice(s)
- Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage
- Ensure all inventory is in good working order and rental condition
- Ensure any lost, stolen, or damaged equipment is immediately reported to management.
- Ensure inventory is secure from theft and/or damage.
- Make sure all Company occupied areas are clean, organized, and up to Company standards.
- Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation, and networking.
- Comply with all Company policies and procedures
- Other duties as assigned.

**Education & Experience**:

- High School Graduate or equivalent
- Prior exposure to audio-visual and/or hospitality industry
- Computer proficiency (hardware, software, and networking

**Required Skills & Knowledge**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.
- Strong technical aptitude
- Good working knowledge of computer hardware and software
- Planning ability; able to plan prioritize
- Strong interpersonal skills
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Strong team player orientation
- Commitment to best-in-class customer service for internal and external stakeholders
- Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

***

**_Pinnacle Live is an Equal Employment Opportunity Employer_

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