Global Mobility Manager

5 months ago

Toronto, Canada TD Bank Full time

**Global Mobility Manager - Advisory & Service Delivery**:

- 414898BR

**Job Category - Primary**
- Human Resources

**Work Location**
- TD Centre - TD Tower - 66 Wellington Street West

**Employment Type**
- Regular

**City**
- Toronto

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 37.5

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**

This role is responsible for providing advisory services to internal partners, influencing TD's Global Mobility Policies and Programs, and managing a specialized HR team of global mobility professionals who counsel on and provide hands on case management to support the relocation of talent to a new location under TD's Global Mobility Framework. This role will need to challenge the status quo, focus on team development, continuous process improvement and be driven to deliver results for excellent employee relocation experiences.

**Job Details**

**Responsibilities**:

- Hands on oversight and delivery of Global Mobility advisory services to internal business partners, providing education, program recommendations, process guidance, cost analysis, and immigration / tax considerations as applicable.
- Hands on management of TD's relocation service delivery team of case managers in partnership with external relocation service providers
- Occasional case management for senior level executive relocations and/or to assist with vacation coverage or volume spikes.
- Develop a collaborative team with focus on cross training, providing high quality advice, operational expertise, and service delivery that emphasizes the colleague experience balancing compliance with TD polices, local laws and regulations.
- Support across the team with reviews, approvals, complex relocation cases, escalations and risk events.
- Provide sound advice to enable consistency of policy administration and prompt resolution of escalated cases.
- Manage day to day relationships with 3rd party tax, immigration, and relocation service providers:

- initiate & support process improvements.
- actively contribute to SLA & service review meetings,
- proactively monitor fees and costs, negotiating as required to balance cost with service delivery
- provide feedback on performance and adherence to contract SLAs to service contract stakeholders, including Vendor Management & Strategic Sourcing.
- Solicit feedback from clients to help measure program successes and opportunities.
- Own and evolve the inventory of Global Mobility resource documents to promote self-service tools for partners across the organization.
- Ensure database, trackers, program exceptions and case management tools are consistently maintained by the team to support program delivery, reporting and policy reviews.
- Build collaborative relationships with internal partners globally, keeping current with changes in these environments, streamlining the interaction model, shared processes and building team awareness.
- Support project initiatives across the organization by championing a broad-based understanding of TD's Global Mobility population, programs, and processes.
- Remain current with laws, regulations, global mobility trends and practices though ongoing development and networking.
- Monitor, assess and implement changes to regulations, policies or processes that impact service delivery and the team.
- Review GMRS internal process documents, templates, and resources with the GMRS team regularly for continuous improvement opportunities

**Job Requirements**

**What can you bring to TD?**

Share your most relevant experience, credentials and knowledge for this role, as well as these essential requirements and attributes:

- Undergraduate degree
- 7+ years of relevant experience in global mobility providing relocation, tax, mobility and/or immigration services in a legal or corporate environment with strong focus on service delivery
- Experience consulting with partners and managing a caseload
- Experience managing 3rd party vendor relationships
- Experience and connection with Global Mobility professional associations.
- Strong consulting, communication, and customer service skills
- Ability to solve a range of complex problems in a fast-paced work environment
- Highly customer-service focused and solutions-oriented; able to translate global mobility strategies and complex technical information into concise and actionable business requirements.
- Works well proactively and independently, receiving mínimal guidance on daily work, while ensuring integration with broader strategy and teams.
- Exhibits strong organizational awareness with ability to identify, engage and work with multiple stakeholders across functions.
- Strong interpersonal skills necessary to effectively interact with all levels of the HR population and leadership team.
- Ability to impact and influence change and evolve global mobility.
- Participate fully as a member of the team, support a positive work environment that promotes service

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