Public Space Manager

4 months ago

Ottawa, Canada Hard Rock International (USA), Inc. Full time

Overview:
The Public Space Manager is responsible for the administration and day to day management and operation of all housekeeping services at the gaming site. In this role, he or she will manage a team of supervisors and housekeepers in a shift work environment, fostering a safe and efficient work environment.

**Responsibilities**:

- Accountable for your staff, assisting and managing with hiring, training, evaluations, recognition and development.
- Ensures proper inventory levels of supplies and ensures that equipment is operating efficiently.
- Has a strong presence at the property.
- Delivers exceptional customer service while complying with the Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.
- Creates a culture of excellence and professionalism as it relates to customer service, employee relationships, and interdepartmental interactions.
- Personally assists guests, and solicits feedback and adapts internal procedures accordingly
- Seeks opportunities to improve performance, and implements action plans for improvement
- Coaches, mentors, and motivates the housekeeping supervisors and staff to provide an exceptional guest experience.
- Creates a culture of accountability through quality control metrics for housekeeping performance.
- Ensures integration and teamwork for the department in a positive environment.
- Responsible for quality, consistency, and presentation of all products delivered to guests.
- Works with direct reports to help set development plans; conducts performance appraisals and evaluates progress toward goals
- Creates a culture of accountability through quality control metrics for housekeeping performance
- Ensures that all housekeeping team members have excellent initial and ongoing training
- Assures all safety policies and procedures are followed.
- Attends training and meetings as and when required.
- Ensure prompt and discreet notification to the leadership team of any observation of illegal acts or internal ethics violations.
- Other duties as assigned.
- Lives the Brand.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- A College Diploma or equivalent required with focus in Hospitality or related discipline
- Previous management experience in a related field for five (5) or more years
- Strong organizational, interpersonal, analytical, communication and managerial skills
- Working knowledge of computer software packages
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

SKILLS
- Must possess strong communication skills with ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization
- Able to motivate, train and guide others to meet performance objectives
- Must be able to work varying shifts and time schedules as needed

PHYSICAL DEMANDS
- Ability to stand and sit for extended periods of time.
- Ability to walk distances.
- Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Additional Details:

- Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member._
- We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act._

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