Field Service Specialist

4 weeks ago

Edmonton, Canada Olympus Corporation of the Americas Full time

**Workplace Flexibility**:Field**

Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.

**Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.**

**Our Purpose is to make people’s lives healthier, safer, and more fulfilling.**

**Our Core Values are reflected in all we do**: _Integrity - Empathy - Agility - Unity - Long-Term View_

We deliver on our purpose and our core values by staying **True to Life.**

Under minimum daily supervision, the Field Support Specialist will inspect, service and repair equipment that the incumbent has been trained on. The Field Service Specialist will conduct routine service and installation calls in the field for products sold and distributed by Olympus Canada Inc.

**Job Duties**:

- Work closely with customers, local sales representative, and other field support personnel to provide the highest level of customer support and satisfaction.
- Troubleshoot, diagnose, install, service and repair the entire line of Trumpf and Olympus medical products while performing such duties in house, over the telephone and on site as required.
- Establish and maintain open lines of communication with key personnel in assigned accounts to remain current with support, repair, and ongoing issues. (i.e. installations, upgrades, persistent problems)
- Escalate support issues to management when customer satisfaction is jeopardized.
- Maintain accurate records to reflect the support and repair history of equipment serviced or repaired.
- Maintain all assigned assets, including laptop computer, cell phone, tablet, tools and repair parts.
- Control parts inventory and manage inventory, replenish spare parts kit as needed.
- Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, monthly expense reports and service reports, as required, accurately and in a timely manner.
- Establish a communication schedule with Field Support Manager, to exchange information on daily and weekly activities.
- Meet all assigned targets and goals set by Corporate Regional and Area Managers.
- Perform other related duties as assigned.

**Job Qualifications**:
**Required**:

- Associate degree in electrical, Electronics, or Bio Medical Engineering, or Computer Science from an accredited college or university (or equivalent knowledge), required. Bachelor’s degree is preferred.
- Minimum 1 year as a Field Service Engineer, or equivalent experience, AV experience is an asset.
- Solid working knowledge of electronics personal computer hardware and software and LAN (Novel & Microsoft) concepts.
- Valid driver’s license.
- Work flexible hours when required.
- Hepatitis B vaccination is recommended for employees who are at risk for exposure to blood or other bodily fluids on the job. Service responsibilities include the handling of products and equipment that may have potentially come into contact with blood or bodily fluids. OCI requires that all employees working in areas that may be exposed to this risk, either provide proof of the Twinrix (Hepatitis A and B) vaccination or sign a waiver accepting the possible risk of exposure from not being vaccinated. If you have severe allergies or ever had a severe allergic reaction to a vaccine please seek medical advice before taking this vaccine.

**Preferred**:

- Bilingual (French and English) is an asset.
- Strong communication skills both written and verbal.
- Demonstrate decision making ability towards solving problems while working under pressure and effectively communicate these solutions to co-workers and customers.
- General understanding of business policies and practices.
- Ability to use electronics test equipment.
- Must be a self-starter and when trained will require little supervision.
- High degree of personal organization.
- Demonstrate ability to manage multiple requests foe resources from both internal and external customers.

LI-Remote

**Why join Olympus?**

**_
Here, people matter—our health, our happiness, and our lives._**
- Competitive salaries and annual bonus program
- Comprehensive medical benefits and pension plan
- Tuition reimbursement
- Free virtual live and on-demand wellness classes
- Work-life balance supportive culture with hybrid and remote roles
- Parental Leave and Adoption Assistance
- Diversity & Inclusion Programs including Colleague Affinity Networks

**About us**:
Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and mínimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

**Olympus is dedicated to building a diverse, inclusive and authentic workplace**

We recognize diversity in people, views and lifestyle choices and emphasize the imp

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