Specialist IT Field Services/specialiste Service IT
6 months ago
**Posting Date**:
**Posting Number: 63727**
**Work Location Type: Onsite**
**Job Code**: 641
**Location**: Edmonton
**Reports to**: IT Divisional Manager
**It’s not a package. It’s a promise®.**:
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? **The journey starts with you**. The places we go, the elements we brave, the promises we deliver - **it’s all possible because of our people.** So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, **we go there** for you.
The Specialist will be known as the enterprise IT lead and will engage external customers to design, implement and support the best possible solution by providing Tier 2 Technical Support for all customer-facing IT services (including Purolator E-Ship Online, E-Ship Web Services, E-Ship Server, Electronic Data Interchange, etc.) This role will also maintain KPIs related to deployment and production support of physical assets (server, printers, weigh scales, etc.) deployed to customer locations, and support ongoing data integrity, and billing quality initiatives key to the best customer experience.
- Primary responsibility of providing on site servicing of Purolator Shipping System hardware / software, and client requirements within assigned territories.
- Responsible for the installation, removal, and demonstration of Purolator Shipping Systems in conjunction with role of Quality & Training Specialist
- Drive quality and automated solutions while ensuring 100% integrity of billing data is maintained.
- Support corporate revenue recovery initiatives.
- Ongoing administration of Customer Integration activities / sales support in assigned area.
- Required operation of Purolator vehicle to/from client sites, meetings, etc.
- Other duties as required.
**Desired Skills / Experience**
- Community college diploma or equivalent experience
- Excellent customer relations skills
- Excellent presentation skills
- Sound computer and related peripherals technical troubleshooting skills
- Advanced knowledge of PC based computer hardware and software including networks
- A+ certification
- Lenovo certification preferred
- Knowledge and experience with MySql / Windows 7 & 10 required
- Familiarity with Microsoft Office and Windows software
- Knowledge of Purolator Sales, ESS, and Sales training an asset
- Class 5 MB driver’s license or equivalent
- Must be able to lift and carry computer equipment in and out of client sites, depots and repair centers.
- Ability to travel outside of assigned area
- To have the ability to be bilingual to speak and write in French and English is an asset
**POSTING DETAILS**
**Location**: 514 - Edmonton North
**Working Conditions**: Office Environment
Posting Number: 63727
**Reports to**: IT Divisional Manager- Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous _status,_ or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs._
At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.
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