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Customer Support Administrator
4 months ago
**YOUR FUTURE STARTS HERE**
MTU Maintenance Canada is the North American member of MTU Maintenance network of companies, the largest independent provider of commercial engine maintenance services worldwide. Based in Delta, B.C., the company operates in the vicinity of the Boundary Bay Airport where it repairs and overhauls engines and accessories and performs engine tests.
MTU has been recognized as one of Canada's Best Employers for Young People in 2019 and 2020. This special designation recognize leading companies for offering the nation's best workplaces and programs for young people starting their careers
10,000 people. 16 locations worldwide. One in three planes flies with our technology. And we are hard at work every day to keep growing. To get even better, even stronger. Even more sustainable. Not just for tomorrow or next week, but for generations to come. Toward that goal, we employ the world’s best people. People who put airplanes in the sky. We shape the future of aviation. Join us, and watch your career take off
**The Perks (The Good Stuff)**
We offer great benefits from your first day (**no waiting period**):
100% match company pension
Extended Medical and Dental Programs
Disability Insurance
Employee and Family Assistance Program
Life Insurance
Vision Care and Rx Safety Vision Program
Free On-site Parking
Subsidized food in our cafeteria
The Customer Support Administrator performs a variety of administrative duties in support of the Customer Support Department. Typical duties include; ensuring that customer requirements are met and invoices are prepared on time, customers (internal and external) communication is effective, and providing administrative support where needed.
**Responsibilities**
- Project, sales order and gate sheet creation and update in SAP.
- Update Engine Summary Log and update SAP.
- Prepare and/or verify invoice data and ensure timely and accurate invoicing.
- Highlight discrepancies between invoice materials and Outside Vendor (OV) invoices and compare to Scrap Reports, Shop Visit Reports, SAP and make changes to invoices, while still reflecting discrepancies for Customer Program Manager (CPM) verification.
- Ensure appropriate communication with external and internal customers.
- Representing the customer effectively within MTU and possess an understanding of customer requirements and perspective.
- Presentation preparation for technical meetings
- Filing (Sales & Customer Support folder)
- Backup for daily status report
- Organization of meetings and conferences
- Monitoring Engine Budgets
- Preparation of customer engine status reports
- Admin support for CCO and department
**Corporate and Position Specific Competencies**
- Advanced knowledge of IT solutions
- Advanced knowledge of administrative office practices including typing, filing, accounting
- Basic knowledge of engines/aviation is asset
**Qualifications**
**Education**
- College diploma or degree in a business related area and 1-2 years experience in accounting, customer sales support, preferably in an aviation environment
- education in account bookkeeping, customer sales support and administration is an asset
**IT**
- Expert knowledge with MS Office Excel/Word
- Experience with SAP functions/transactions and system (or similar ERP system) is an asset
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Delta, BC: reliably commute or plan to relocate before starting work (required)
**Education**:
- DCS / DEC (required)
**Experience**:
- Invoicing and Billing: 3 years (required)
Work Location: Hybrid remote in Delta, BC
