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Administrative Support Specialist

2 months ago

Delta, British Columbia, Canada Lotus LED Lights Full time

Job Summary

We are seeking a highly organized and detail-oriented Administrative and Customer Support Specialist to join our team at Lotus LED Lights. As a key member of our support team, you will be responsible for ensuring seamless order processing, providing exceptional customer service, and maintaining accurate records.

Key Responsibilities

  • Order Processing
    • Receive and process orders from clients and vendors in a timely and accurate manner.
    • Verify purchase orders and invoices to ensure accuracy and completeness.
    • Ensure proper authorization for all documents and transactions.
  • Customer Service
    • Provide professional and prompt responses to customer inquiries via phone and email.
    • Proactively reach out to customers to ensure satisfaction and resolve any issues.
  • Administrative Support
    • Code and post invoices accurately into our system.
    • Learn about the lighting industry and its specific aspects to provide informed support.
    • Assist with other administrative tasks as needed.

Requirements

  • Qualifications
    • Strong time management skills to handle multiple tasks effectively.
    • Quick learner with the ability to grasp new concepts rapidly.
    • Excellent teamwork and communication skills.
    • A detail-oriented and organized approach to tasks.
    • 1-2 years of reception/administrative experience.
    • Outstanding customer service skills with attention to rapid responses, clarity in communication, and a strong drive to exceed customer expectations.
  • Preferred Skills
    • Digital marketing experience.
    • Proficiency in French.
    • Knowledge/experience in electrical work.

About Us

Lotus LED Lights is a leading provider of innovative lighting solutions. We value our customers and strive to provide exceptional service and support. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.