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Administrative and Customer Support Specialist

2 months ago

Delta, Canada Lotus LED Lights Full time

ResponsibilitiesReceive and process orders from clients and vendors.Match purchase orders with invoices to ensure accuracy.Ensure proper authorization for all documents and transactions.Code and post invoices accurately into the system.Handle phone calls and respond to emails professionally and promptly.Proactively reach out to customers.Learn about the lighting industry and its specific aspects.After the probationary period, answer technical questions via phone and email related to the lighting industry.Learn our products and systems to work independently and answer customer inquiries.QualificationsStrong time management skills to handle multiple tasks effectively.Quick learner with the ability to grasp new concepts rapidly.Bonus skills: digital marketing experience, proficiency in French, or knowledge/experience in electrical work.Excellent teamwork and communication skills.A detail-oriented and organized approach to tasks.1-2 years of reception/administrative experience.Outstanding customer service skills with attention to rapid responses, clarity in communication, and a strong drive to exceed customer expectations.Possess strong analytical and problem-solving skills.A personality that fundamentally understands and values our company principles.