Customer Support Administrator

7 months ago


Delta, Canada Trail Appliances Ltd. Full time

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices in Richmond and Annacis Island. Join our team of trailblazers

In this role, reporting to the GM of Customer Support you will ensure the delivery of excellent customer service through timely and accurate support of retail and single family builder orders, from post-sale through to delivery. You will also be maintaining contact with the customer throughout, collaborating with internal departments (Purchasing, Dispatch/Delivery, etc.) to achieve and maintain high levels of customer service.

**As a Customer Support Administrator, you will...**:

- Place outbound calls to customers arranging payment, installation, delivery and/or update to order details
- Support inbound inquiries from sales team in regards to processing of order and status
- Maintain accurate records of customer files, shipment dates and order activity information
- Update and maintain customer files and data base with ship dates, payment details and customer information
- Investigate and follow up on customer problems resolving escalated issues

**The skills we need...**:

- Detail-oriented, organized with excellent analytical and problem-solving skills
- Ability to work collaboratively in a team environment and able to work independently
- Excellent interpersonal, verbal and written communication skills in English
- De-escalating customer service issues
- Working with tight deadlines, multitasking and establishing priorities
- Working and thinking independently

**The experience we need...**:

- Working knowledge of Microsoft Office: Excel, Outlook and Word
- Minimum completion of high school or equivalent education
- Minimum 4 years Customer Service Experience
- Minimum 2 years Call Centre Experience
- Experience using Zendesk an asset

**Bonus points...**:

- Fluency in a second language Mandarin/Cantonese
- Superior interpersonal, verbal and written communication skills
- The ability to remain calm during times under stressful situations

**Working environment**:

- Schedules require full-time availability within our business hours
- Travel is not required for this role
- Work environment is typical for an office job, and must be comfortable working with a computer for the duration of the shift

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?



  • Delta, Canada MTU Maintenance Canada Ltd Full time

    MTU Maintenance Canada is the North American member of the MTU Maintenance network of companies, the largest independent provider of commercial engine maintenance services worldwide. Quality, efficiency and innovation are our strengths. You, too, can become part of our dedicated team in **Delta, BC** as Contract Support Administrator*** **Code**:MVCS /...


  • Delta, Canada Trail Appliances Ltd. Full time

    Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices...


  • Delta, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a highly skilled Administrative Support Specialist to join our team in Delta Canada. As a key member of our team, you will be responsible for providing administrative support to our clients, including greeting visitors, handling incoming calls, and performing administrative tasks.Key Responsibilities:Provide administrative support to our...


  • Delta, Canada Trail Appliances Ltd. Full time

    Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3...


  • Delta, Canada Trail Appliances Ltd. Full time

    Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, and 4 offices...


  • Delta, Canada MDT Technical Services Full time

    Customer Service in Tilbury Park, Delta, BC. Responsibilities include: - Expediting/Processing/Shipping customer orders. - Scheduling & followup - Administrative Support **Requirements**: - Dependable with Strong Verbal & Written Communication - Attention to detail & accuracy - Strong Organizational Skills, able to multi task - Ability to problem solve,...


  • Delta, Canada Trail Appliances Ltd. Full time

    In this role, reporting to the Manager of Customer Support you will ensure the delivery of excellent customer service through timely and accurate support of retail and single family builder orders, from post-sale through to delivery. You will also be maintaining contact with the customer throughout, collaborating with internal departments (Purchasing,...


  • Delta, British Columbia, Canada NOAISYS IMMIGRATION INC. Full time

    Are you a detail-oriented and organized individual looking to excel in an administrative role? NOAISYS IMMIGRATION INC. is seeking a highly skilled Administrative Support Specialist to join our team!About the RoleThis is a full-time opportunity that requires strong communication skills, both written and verbal. As an Administrative Support Specialist, you...


  • Delta, Canada Vinyltek Windows Ltd Full time

    **ADMINISTRATIVE ASSISTANT / SALES SUPPORT** Vinyltek Windows is a premium window manufacturer. We've been building superior products since 1986. Our quality products and excellent customer service have garnered us a reputation as an exceptional window company in the industry, both with homeowners and building professionals. Reporting to the Sales Manager,...

  • Sales Support

    3 months ago


    Delta, Canada Vinyltek Windows Ltd Full time

    **ADMINISTRATIVE ASSISTANT / SALES SUPPORT** Vinyltek Windows is a premium window manufacturer. We've been building superior products since 1986. Our quality products and excellent customer service have garnered us a reputation as an exceptional window company in the industry, both with homeowners and building professionals. Reporting to the Sales Manager,...


  • Delta, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    beBee Professionals in Delta is seeking a highly skilled Administrative Support Specialist to join our team. The successful candidate will be responsible for providing administrative support to our office operations, ensuring that our office runs efficiently and effectively.Key Responsibilities:Provide administrative support to the office team, including...


  • Delta, British Columbia, Canada Sistema Transport Ltd. Full time

    About the RoleWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Sistema Transport Ltd. This role will provide administrative support to our staff, ensuring the smooth day-to-day operations of the office.


  • Delta, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Delta. The successful candidate will be responsible for providing administrative support to our office operations, ensuring a smooth and efficient day-to-day function.Key Responsibilities:Manage office correspondence, including...


  • Delta, Canada CMP Group Ltd. Full time

    **Customer (product) Support Specialist - In office position** CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer/Product Support Specialist to join the Delta location/team on a full-time permanent basis. The Customer/ Product Support Specialist reports to the Corporate Customer Service...


  • Delta, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    Job SummaryWe are seeking a highly organized and detail-oriented Office Administrator to manage daily office operations at beBee Professionals in Delta.Key ResponsibilitiesManage incoming correspondence, schedule meetings, and maintain office calendars.Ensure the office is well-organized, maintain supplies, and assist with data entry and filing.Support staff...


  • Delta, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a highly skilled and detail-oriented Office Administrator to join our team at beBee Professionals in Delta. The successful candidate will be responsible for managing daily office operations, supporting staff, and ensuring that administrative tasks are completed efficiently.Key Responsibilities:Manage incoming calls, emails, and office...


  • Delta, Canada WestBond Industries Full time

    **Permanent Full Time Administrative Assistant/Customer Service** Required immediately by a paper converting company in the Tilbury Industrial area. Hours are Mon. - Fri. 8:30am - 4:30pm. Must be friendly, hard working, efficient and extremely detail oriented. Duties include data entry, reception/customer service, filing, etc. Experience with MS office...


  • Delta, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a highly organized and detail-oriented Dedicated Administrative Support Specialist to join our team at beBee Professionals in Delta.About the Role:This is a full-time opportunity with a competitive salary of $45,000 - $55,000 per year, depending on experience.Key Responsibilities:Provide administrative support to ensure smooth day-to-day...

  • Service Scheduler

    3 hours ago


    Delta, Canada UNIVERSITY SPRINKLERS Full time

    Our growing local based Irrigation Company has exciting opportunities for enthusiastic Service Scheduler & Administrative Support Team Member(s) to join our dynamic team. These full time (seasonal) positions are well suited to an individual that is customer service oriented and will thrive in a supportive workplace. **General Job Description** - Communicate...


  • Delta, British Columbia, Canada 21 Century Full time

    Job Title:High-Level Administrative Support SpecialistAbout the Role:We are seeking an experienced and skilled administrative professional to join our team at 21 Century as a High-Level Administrative Support Specialist. This role will provide critical support to our organization, ensuring seamless day-to-day operations.Responsibilities:Open and distribute...