Technical Trainer

3 months ago

Ottawa, Canada N-able Full time

Why N-able:
IT doesn’t get better than this N-able isn’t just another software company - we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference

As a Technical Trainer you will build, implement, and maintain training and enablement programs to support the success of our employees in their roles including new hire onboarding, product release training, soft skills training, job aids, and department documentation.

You will collaborate with cross-functional teams to determine training needs, design and deliver engaging learning experiences, and to assess the impact of the training provided, with the goal of developing a strong Technical Support team capable of providing effortless customer experiences that build customer loyalty.

What You'll Do:

- Develop and maintain training programs to support the onboarding of new Technical Support team members including training on products, customer service, and customer relationship management.
- Facilitate in-person and virtual live training sessions.
- Develop and maintain job aids that can be used to support the performance of team members.
- Assist the team in preparing the department for upcoming product launches including coordinating training, writing documentation, and preparing training.
- Collaborate with cross-functional team members to identify and prioritize training needs for department.
- Utilize impact and feedback data to consistently improve training and enablement programs offerings.

What You'll Bring:

- Strong content development and training facilitation skills
- Knowledge of adult learning principles and theories
- Demonstrated ability to successfully coordinate training projects
- Strong written and verbal communication skills
- 2+ years of training program development and facilitation experience
- Prior experience in a technical support role is a plus
- Prior experience creating synchronous online training and self-paced eLearning
- Able to work in a fast-paced, dynamic environment, while deliivering high-quality results on time

Purple Perks:
**What do we offer you?**
- Medical, dental and vision - for employee, partner, and children
- Generous PTO and observed holidays
- 2 Paid VoluNteer Days per year
- Pension Plan with company-contribution
- Employee Stock Purchase Program
- Discounted gym access at several local facilities
- FuN-raising opportunities as part of our giving program
- N-ablite Learning - custom learning experience as part of our investment in you
- The Way We Work - our hybrid working model based on trust and flexibility

About N-able:
At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.

LI-ZP1 #LI-Hybrid

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