Technical IT Trainer

6 months ago

Ottawa, Canada The Minto Group Full time

**TECHNICAL IT TRAINER (On-site)
A reliable vehicle is required and a valid driver’s license for offsite training

Availability to travel occasionally to remote sites in Canada and US

**Location: Ottawa or Toronto, ON
**Build your future at Minto**

Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We recognize this continues with great employees, like you, and would love for you to join us on our mission. At Minto we welcome change, celebrate new ideas and provide you with the resources, professional training and diverse opportunities to grow your career.

**Your offer will include**:

- Competitive salary
- Annual bonus + benefits effective 1 st day + RRSP matching plan + 3 weeks’ vacation
- Tuition reimbursement plans and professional development courses
- Employee recognition platform - Be rewarded by your colleagues for your contributions
- Flexible summer hours
- Many exciting career opportunities Research and keep up to date with the latest trends and developments in various IT technical topics, as well as adult learning theories and principles

**In this role, you will**:

- Conduct end-user skill gap analyses and training needs related to IT systems and technology for various roles across the organization
- When deemed appropriate, conduct market research and analysis to identify potential external technical training companies that offer relevant courses and programs for our employees
- Leverage existing training vendor partners (e.g., QuickHelp, Percipio) to further enhance technical training content and delivery
- Organize continuous training programs, for new hire onboarding and when new tools or platforms launch, centralized around the end-user experience
- Create digital learning modules, including instructional materials like handouts, presentations, audio and video recordings, using simple and clear language
- Arrange instructional resources and other relevant tools for technical training
- Maintain updated records of training curriculum and materials
- Evaluate the effectiveness of the training through ongoing feedback and insights to readily adapt and react to changing training needs Participate in Change Management, Configuration Management, and project activities as necessary

**We would like you to have**:
**Education**:

- Bachelor’s degree in computer science, information technology, or a relevant field
- 3 years of work experience as a Technical Trainer, IT Training Specialist, or a similar role
- Additional certification in training (e.g. Certified Technical Trainer) is a plus

**Experience & Technical Competencies**:

- Technical experience in e-learning and mobile training
- Proficient in using various tools and technologies to create and deliver technical training content, such as Microsoft Office, Adobe Captivate, Articulate Storyline, Teams.
- Proven work experience as an extensive trainer rolling out IT programs, educating users on technical processes and best practices
- Advanced proficiency in Microsoft 365 apps including Microsoft Teams, SharePoint, OneDrive, Planner, etc.
- Strong proficiency in Office 365 desktop apps including Word, Excel, PowerPoint, and OneNote

**Skills, Knowledge, and Abilities:
- Excellent communication, presentation, and facilitation skills, both verbal and written
- Excellent interpersonal and collaboration skills, with the ability to work effectively with diverse groups of learners and stakeholders
- Excellent analytical, time management, decision-making, and problem-solving skills, with the ability to assess the training needs and evaluate the training outcomes
- Flexible and adaptable, with the ability to multi-task while working in a fast-paced and dynamic environment
- Self-motivated and proactive, with the ability to work independently and as part of a team Bilingual (English & French) is considered an asset

- Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs._

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