Technical IT Trainer

6 months ago

Ottawa, Canada Minto Group Full time

TECHNICAL IT TRAINER (On-site)

A reliable vehicle is required and a valid driver’s license for offsite training

Availability to travel occasionally to remote sites in Canada and US

**Location**: Ottawa or Toronto, ON

Build your future at Minto

Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We recognize this continues with great employees, like you, and would love for you to join us on our mission. At Minto we welcome change, celebrate new ideas and provide you with the resources, professional training and diverse opportunities to grow your career.

**Your offer will include**:
Competitive salary
Annual bonus + benefits effective 1st day + RRSP matching plan + 3 weeks’ vacation
Tuition reimbursement plans and professional development courses
Employee recognition platform - Be rewarded by your colleagues for your contributions
Flexible summer hours
Many exciting career opportunities
Research and keep up to date with the latest trends and developments in various IT technical topics, as well as adult learning theories and principles

**In this role, you will**:
Conduct end-user skill gap analyses and training needs related to IT systems and technology for various roles across the organization
When deemed appropriate, conduct market research and analysis to identify potential external technical training companies that offer relevant courses and programs for our employees
Leverage existing training vendor partners (e.g., QuickHelp, Percipio) to further enhance technical training content and delivery
Organize continuous training programs, for new hire onboarding and when new tools or platforms launch, centralized around the end-user experience
Create digital learning modules, including instructional materials like handouts, presentations, audio and video recordings, using simple and clear language
Arrange instructional resources and other relevant tools for technical training
Maintain updated records of training curriculum and materials
Evaluate the effectiveness of the training through ongoing feedback and insights to readily adapt and react to changing training needs
Participate in Change Management, Configuration Management, and project activities as necessary

**We would like you to have**:
**Education**:
Bachelor’s degree in computer science, information technology, or a relevant field
3 years of work experience as a Technical Trainer, IT Training Specialist, or a similar role
Additional certification in training (e.g. Certified Technical Trainer) is a plus

**Experience & Technical Competencies**:
Technical experience in e-learning and mobile training
Proficient in using various tools and technologies to create and deliver technical training content, such as Microsoft Office, Adobe Captivate, Articulate Storyline, Teams.
Proven work experience as an extensive trainer rolling out IT programs, educating users on technical processes and best practices
Advanced proficiency in Microsoft 365 apps including Microsoft Teams, SharePoint, OneDrive, Planner, etc.
Strong proficiency in Office 365 desktop apps including Word, Excel, PowerPoint, and OneNote

**Skills, Knowledge, and Abilities**:
Excellent communication, presentation, and facilitation skills, both verbal and written
Excellent interpersonal and collaboration skills, with the ability to work effectively with diverse groups of learners and stakeholders
Excellent analytical, time management, decision-making, and problem-solving skills, with the ability to assess the training needs and evaluate the training outcomes
Flexible and adaptable, with the ability to multi-task while working in a fast-paced and dynamic environment
Self-motivated and proactive, with the ability to work independently and as part of a team
Bilingual (English & French) is considered an asset

Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.

TAS6

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