Junior IT Support Technician

2 weeks ago


Toronto, Canada Toronto Transit Commission Full time

**JOB INFORMATION**
**Requisition ID**: 9116
**Number of Vacancies**: 1
**Department**: Information Technology Services (20000014)
**Salary Information**: $63,299.60 - $79,060.80
**Pay Scale Group**: 06SA
**Employment Type**: Regular
**Weekly Hours**: 35, **Off Days**: Saturday and Sunday **Shift**: Day
**Posted On**: February 14, 2024
**Last Day to Apply**: March 3, 2024

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

**Information Technology Services (ITS) New Grad Opportunity**: Junior IT Support Technician**

**General Accountability**

**Key Job Functions**

Duties include:

- Providing first line support to the organization, through channels including ticketing software, phone, chat, and social media;
- Analyzing problems and determining possible causes and resolutions;
- Researching unknown errors reported to the IT Service Desk;
- Preparing system notifications to be sent out to users as required;
- Recommending or implementing business and/or technical solutions using network management and problem resolution software to resolve problems;
- Assessing whether hardware requires repair service and recommends units for repair to a Senior Analyst;
- Assisting with the development of operational and performance system configurations for desktop services;
- Maintaining records, procedures, documents and reports which specify requirements for longer term repairs and other remedial action;
- Updating all Incidents and Service Requests in Service Desk Manager with appropriate comments in a timely manner;
- Researching and evaluating desktop technologies, hardware/software products, tools and services;
- Providing technical and functional assistance, guidance and direction to other IT staff and customers concerning the use of desktop equipment and problem resolutions;
- Carrying out various administrative duties, such as time accounting, work plan formulations, group meetings, inter-site visits and hardware repairs;
- Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service provider and an employer.
- Performs other related duties as assigned.

**Skills**
- Communicate in a variety of mediums
- Demonstrate specialized expertise and knowledge in the assigned field

**Education and Experience**
- Graduate (or near graduate) of a university degree, community college diploma, or technical diploma in Computer Studies, or have relevant working experience in the computer service field;
- Must possess a valid Province of Ontario Class “G” Driver’s License.

**Additional Requirements**
- This position may be required to provide off hours and weekend on call support;
- Must possess good technical knowledge and a strong customer service focus, to showcase excellent customer service and customer relation skills;
- Must possess good analytical, problem solving, organization, interpersonal, verbal and written communication, and administrative skills;
- Ability to maintain positive work and customer relationships, and be a team player.

[Not translated in selected language]
- The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee. _
- We thank all applicants for their interest but advise only those selected for an interview will be contacted_



  • Toronto, Canada Covenant House Toronto Full time

    Junior IT Support Technician Location: Downtown Toronto, ON Shift: Monday-Friday, 35-hour work week, on-site Contract: 6 Months For forty years, we have maintained a steadfast dedication to our mission: supporting the vulnerable youth who come through our doors. To this day, we remain committed to this duty. Covenant House helps youth ignite their...


  • Toronto, Canada C&P Dental Lab Full time

    Are you a skilled and passionate Dental Technician looking for an exciting new opportunity? Look no further! We are seeking a dedicated individual to join our dynamic team and contribute their expertise to our growing dental practice. Position: Junior Dental Technician **Responsibilities**: - Craft high-quality nightguards with precision and attention to...

  • Library Technician, Junior School

    Found in: Talent CA C2 - 7 days ago


    Toronto, Canada CIS Ontario Full time

    The Opportunity: Branksome Hall is seeking an experienced Library Technician to work in our Junior School Library. With strong organizational skills and a proven ability to build a caring rapport with students, the successful candidate will join the Library team providing a welcoming and inclusive environment.  The position follows the academic...


  • Greater Toronto Area, Canada CCOMM Integrated Technology Services Full time

    CCOMM Integrated Technology Services, a leader in the design and integration of Audio Visual and Video collaboration solutions, is currently recruiting for a full-time Junior AV Technician based out of our Stoney Creek, ON office. The need is for a technical minded individual who is willing to learn and grow into a long-term career as opposed to just a job....


  • Toronto, Canada Dominion Sheet Metal and Roofing Full time

    Junior Service Technician The role will be paired with a senior more knowledgeable person to learn from. Will assist a senior service technician on roofing, siding, commercial roofing, aluminum (soffit/fascia/eavestrough), and custom metal work. - Has a basic knowledge how to use electronic devices and apps used for customer service. - Willing to learn -...


  • Greater Toronto Area, Canada Alba Appliance Repair Full time

    Job description **Must submit Resume** **Company**:Alba Appliance Repair **Title: Appliance Junior Technician (** 1+ Year of Experience preffered **)** **What is the opportunity?** 1+ Year of Experience preffered. As a technician, you will be servicing and repairing home appliances for existing Clients of the company within the GTA. **What will you...


  • Toronto, Canada First National Financial Full time

    We are hiring a Junior AppOps Technician, Application Development! **Reporting To**: Senior Manager **Full-Time/Part - Time**: Full-time **Posting Date**: April 26, 2024 **Closing Date**: May 24, 2024 **Hours of Work**: 8:30 a.m. - 5:00 p.m. **Grade**: 6.4 **Office Location**: Toronto, ON Great location! Steps away from the main public transit...


  • Toronto, Canada Infinite Investment Systems Full time

    Junior help desk support person is to provide essential technical support and assistance to end-users, ensuring the smooth operation of an organization's IT systems. They diagnose and resolve hardware and software issues, assist with user inquiries and technical guidance, manage and document support requests, and maintain a high level of customer service....


  • Toronto, Canada AWIN- Maserati of Toronto Full time

    Maserati of Toronto is looking for a Junior Parts Consultant to join their amazing team! **Job Purpose** The Junior Parts Consultant responds to both customers and technicians parts requirements. This is accomplished through over the counter and phone sales. **Responsibilities** - Assist both internal and external customers with their parts needs. -...


  • Toronto, Canada Little Canada Full time

    **Junior IT Support Specialist** **About Little Canada** Our vision is to entertain our guests with a magical journey of discovery through Canada in miniature, that will be amazing, exciting, and meaningful for all ages. Our mission is to evoke a sense of wonder and curiosity about Canada. To make you feel at home, welcomed, cared for, and connected to...

  • L2 IT Support Technician

    Found in: beBee jobs CA - 2 weeks ago


    Toronto, Ontario, Canada TEEMA Full time

    Job Title: L2 IT Support Technician | End User Support, O356, Networking | Consulting Services Job ID: RM Location: Toronto, ONOverview:Are you a Level 2 IT Support Technician who lives and breathes O365? Have you worked in client facing positions and love doing top to bottom end user support? Do you have a solid understanding of networking for SMB's...


  • Toronto, Canada 1ComputerServices Inc. oa 1CS Full time

    **Company description** Small Toronto based MSP **Job description** - **Support Desk Technician (Full-Time)**_ Small Toronto based MSP is looking for someone who has as much passion for Technology as we do to fill the role of Support Desk Technician. This is a full-time position, from Monday to Friday, 9am-5pm. The successful applicant will work from our...


  • Toronto, Canada Hennick Bridgepoint Hospital, Sinai Health Full time

    At Sinai Health, we care, create possibilities and offer hope. We are looking for a **Unit Support Technician **to support our **Environmental Services** team. **Job Outline**: The Unit Support Technician performs a variety of non-clinically related activities in support of safe patient care and the nursing unit. These duties include, but are not limited...


  • Toronto, Canada WSP Full time

    WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the company. This...


  • Toronto, Canada New Charter Technologies Full time

    **Who We Are**: Join the dynamic team at ActiveCo Technology Management, a leader in reshaping IT Management since 1999. We pride ourselves on using innovative techniques to deliver outstanding support services to small and medium-sized businesses across North America. At ActiveCo, we foster an exceptional culture to embrace diversity and create an inclusive...


  • Toronto, Canada NPO USA Full time

    NPO USA is looking for Help Desk Support Technician **Job Details**: - This position is for Canada. - Salary range $60k - 72K per annum. - Direct hire only. 5 years of networking experience in an IT support role in managing Computer Systems. Hands-on experience with networking and computing components and technologies such as Desktops, Laptops (Windows /...


  • Toronto, Canada Dr. Somerville Dentistry PC Full time

    Prosthodontist office in-house-lab is looking for a part time or full time dental lab technician with 3-4 years lab experience. No more than 5 years 'MUST' have experience in all aspects of removable prosthesis. - Evaluate and correct model of any discrepancies - Fabricate custom trays and bite blocks - Setting teeth in proper arrangement - Waxup dentures...


  • Toronto, Canada PBNJ Consulting Inc. Full time

    **We're hiring!** **IT Support Technician**: We are currently in need of a customer-deployed tech that would report to our head office, but be dedicated to a specific group of clients with offices in the GTA. This is a hybrid postion requiring on-site presece from time to time, on a pre-determined scheudle, as well as ad-hoc visits when required. **NOTE:...


  • Toronto, Canada Jose Merciline Full time

    Job title: Level 2 desktop support technician **Job Description**: Executive Summary: The DOE (Desktop Operations and Escalations) Team manages escalations of a technical nature from various clients (DSS, SDM, CTS, TCI, and Senior IT and Business Managers). They are considered Level 2 within the desktop support structure and require both a high level of...


  • Toronto, Canada Synaptive Medical Inc. Full time

    About Us Synaptive Medical is a Canadian medical device company, based in downtown Toronto, focused on supporting healthcare professionals and systems in patient diagnosis and treatment. Synaptive’s suite of products include MRI, surgical planning, navigation, and robotic visualization - all of which can be seamlessly combined or used independently in the...