Intermediate Customer Success Manager

2 weeks ago

Kanata, Canada Lytica Inc. Full time

**Intermediate Customer Success Manager (CSM)**

**About Lytica**

Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a company to benchmark the competitiveness of their electronic component pricing against the real market. Since the introduction of Lytica’s proprietary cost benchmarking methodology, a growing list of top electronics manufacturers have made SupplyLens Pro a foundation for their pursuit of a world-class cost base improvement. With our unique SaaS offering and growing set of global customers, Lytica is experiencing explosive growth - and we need you

**Responsibilities**:

- Own and manage a book of business (an assigned list of accounts)
- Manage/guide the customer journey from onboarding to renewal / referencability and everything in between.
- Understand clients’ challenges and why & how they leverage Lytica’s unique data based on your electronics industry experience.
- Train users within the OEM, EMS and CM space on best practices and recommend additional techniques/products to achieve their objectives.
- Solicit and log client feedback and as the voice of the customer within Lytica using your industry knowledge to filter and prioritize.

**You are an ideal fit for this role if**:

- You have experience in the electronics Industry and have been in a customer-facing role so you know how to speak with customers and understand their needs
- You take a proactive approach to Customer Management, relentlessly engaging in customer discussions to better understand their experience and challenges.
- You are comfortable in developing and maintaining strong relationships with customers and can quickly establish trust.
- You have been involved in or responsible for the onboarding of customers and would be comfortable executing basic software training.
- You are comfortable juggling multiple customer priorities and escalating customer issues effectively within the organization.
- You can demonstrate success around the KPIs of CS such as mitigating churn, customer sat, developing upsell potential etc.

**Qualifications**
- Minimum of 4 years of experience within the electronic component ecosystem:

- o Device Manufacturer, Distributor or Contract Manufacturer/EMS provider
- Minimum 3-year degree or diploma in Electronics, Supply Chain, Operations (or related discipline
- Some familiarity with Customer Relationship Management platforms (Salesforce, Hubspot etc.) is an asset
- The ability to relate technical information to non-technical customers
- Demonstrates the ability to communicate clearly with customers both verbally and in writing
- Flexibility to occasionally work outside of normal business hours to support customers overseas

**Why Join Lytica?**

We are a multicultural and diverse team. Put simply, our differences are our strengths. At Lytica all ideas are heard, and the best one’s win. We work with cutting edge technology. Lytica has some of the country’s top technology and analytics experts working to solve complex industry issues and make a real difference for our customers.

What can you expect? How about: a robust benefits plan, a remote/hybrid work environment, competitive compensation, social events, lunch & learns and of course an awesome team of colleagues to work with

**Why build a career with Lytica**

We thank everyone for their interest; however, only applicants continuing in the recruitment process will be contacted.

**Job Type**: Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Are you flexibility to occasionally work outside of normal business hours to support customers overseas?

**Education**:

- DCS / DEC (required)

**Experience**:

- Electronic component Ecosystem: 4 years (required)
- Contract Manufacturer/EMS provider: 4 years (required)
- Customer Relationship management Platforms: 3 years (required)

Work Location: Hybrid remote in Kanata, ON K2K 2X3

  • Intermediate Customer Success Manager

    1 month ago

    Kanata, Canada Lytica Inc. Full time

    **About Lytica** Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a company to benchmark the competitiveness of their...

  • Customer Success Manager

    1 month ago

    Kanata, Canada Benbria Full time

    (Hybrid - Kanata, ON) Benbria's mission is to help organizations be loved by their customers and employees alike. Benbria helps brands build meaningful relationships with customers and employees by collecting valuable insights, engaging in real-time, automating action, analyzing experiences and closing the loop on feedback. Benbria is a leader in Real-Time...

  • Customer Success Manager

    4 weeks ago

    Kanata, Canada Solink Full time

    **Customer Success Manager** A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company. **_ A bit about the...

  • Customer Success Specialist

    4 weeks ago

    Kanata, Canada Mydoma Studio Full time

    Mydoma Studio is an Ottawa, Canada -based software provider to Interior Design Professionals around the world. 1000’s of designers use Mydoma Studio to efficiently manage their design projects and provide a transparent, collaborative experience for their clients. We’re looking to add a dedicated, enthusiastic and versatile customer success specialist who...

  • Intermediate Event Manager

    4 weeks ago

    Kanata, Canada Coherent Solutions Full time

    **About Coherent Solutions** Coherent Solutions offers Seamless Event Management to our non-profit and government clients. Our mission is to go beyond event management and become the catalyst for growth and transformation. We achieve this by designing and executing exceptional experiences that empower our clients to learn, connect, and succeed. Through our...

  • Intermediate Business Analyst

    1 month ago

    Kanata, Canada BP & M Government IM & IT Consulting Inc. Full time

    **Position** Intermediate Business Analyst **Description** We are looking for an Intermediate Business Analyst to support integrated solutions into Microsoft Office 365 (O365) especially SharePoint (SP) with the end goal of transitioning the Record Data Information Management System (RDIMS) and SP 2019 (on-premise) to O365 SP. **Roles and...

  • Customer Program Manager

    1 month ago

    Kanata, Canada Renaissance Repair and Supply Full time

    **About Renaissance**: We are a leader in telecommunications, electronics and harsh environment repair, engineering, logistics and support solutions. By understanding our telecom customers’ network from another perspective, we reinvent, transform and enable their networks - to keep millions of people connected and much more! We offer competitive...

  • Account Manager

    4 days ago

    Kanata, Canada Lytica Inc. Full time

    **Account Manager** **About Lytica** Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a company to benchmark the...

  • Cashier/customer Service

    1 month ago

    Kanata, Canada 6ixty Wings Kanata Full time

    '''Duties''' - Provide exceptional customer service to all customers - Operate cash register and handle cash transactions accurately - Maintain a clean and organized checkout area - Answer customer inquiries and resolve any issues or complaints - Assist with stocking shelves and replenishing merchandise as needed '''Requirements''' - Previous experience in...

  • Product Lifecycle Manager

    4 weeks ago

    Kanata, Canada Pleora Technologies Full time

    **Come work for us** **Summary** As the Product Lifecycle Manager, you will play a critical role in guiding the success of products from inception to end-of-life, ensuring they meet customer needs, achieve business goals, and maintain a competitive edge in the market. This role works in close collaboration with Product Managers, Sales, and R&D for...

  • Construction Project Manager

    2 weeks ago

    Kanata, Canada Buttcon Full time

    Transforming visions into buildings. About Buttcon Buttcon is proud to be a 100% employee-owned COR certified, leading Canadian General Contractor with projects from coast to coast. As a leader in the construction industry, we deliver quality services in ICI and multi-unit residential construction with a focus on off-site construction and...

  • Co-manager

    1 month ago

    Kanata, Canada Guess Factory Full time

    **Co-Manager-** **Factory** **Reports to**: store manager **Supervises**: assists store manager with all store associates **Position Overview** The co-manager is responsible for selling floor leadership with the overall goal of customer satisfaction. He or she acts as second in command assisting the store manager in the overall running of an individual...

  • Customer Service Supervisor

    6 days ago

    Kanata, Canada Kanata Pharmasave Full time

    we’re currently looking to hire a sales supervisor that is passionate about providing exceptional customer service. You must have the ability to train other staff to ensure our customers receive a amazing shopping experience in our store. You must be able to take on tasks as required and provide the highest level of customer service by - Accurately...

  • Construction Project Manager

    3 weeks ago

    Kanata, Canada Buttcon Full time

    Transforming visions into buildings. About ButtconButtcon is proud to be a 100% employee-owned COR certified, leading Canadian General Contractor with projects from coast to coast. As a leader in the construction industry, we deliver quality services in ICI and multi-unit residential construction with a focus on off-site construction and sustainability. We...

  • Construction Project Manager

    3 weeks ago

    Kanata, Canada Buttcon Full time

    Transforming visions into buildings. About ButtconButtcon is proud to be a 100% employee-owned COR certified, leading Canadian General Contractor with projects from coast to coast. As a leader in the construction industry, we deliver quality services in ICI and multi-unit residential construction with a focus on off-site construction and sustainability. We...

  • Construction Project Manager

    2 weeks ago

    Kanata, Canada Buttcon Full time

    Transforming visions into buildings. About ButtconButtcon is proud to be a 100% employee-owned COR certified, leading Canadian General Contractor with projects from coast to coast. As a leader in the construction industry, we deliver quality services in ICI and multi-unit residential construction with a focus on off-site construction and sustainability. We...

  • Construction Project Manager

    3 weeks ago

    Kanata, Canada Buttcon Full time

    Transforming visions into buildings. About Buttcon Buttcon is proud to be a 100% employee-owned COR certified, leading Canadian General Contractor with projects from coast to coast. As a leader in the construction industry, we deliver quality services in ICI and multi-unit residential construction with a focus on off-site construction and...

  • Product Marketing Manager

    4 weeks ago

    Kanata, Canada Pleora Technologies Full time

    **Come work for us** **Summary** **What you do** - Own the go-to-market process for our connectivity and manufacturing solutions, including planning and executing successful product launches with cross-functional coordination across Product Management, Marketing, Sales, Applications Engineering, and channel partners to maximize internal knowledge and...

  • Customer Service Supervisor

    1 month ago

    Kanata, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Supervisor, which we call an Operations Team Lead. As a Customer Service Supervisor, you will lead and coach a team of Specialists and work together to create an amazing customer experience. Join us and grow your career with our retail team as a...

  • Customer Service Representative

    7 days ago

    Kanata, Canada Kanata Pharmasave Full time

    We’re currently hiring team members that are passionate about providing exceptional customer service. You must be able to take on tasks as required and provide the highest amount of customer service by - Accurately entering in product information, accepting cash or credit, and answering all customer inquiries - Perform stock counts and merchandise...