Customer Success Specialist

2 weeks ago


Kanata, Canada Mydoma Studio Full time

Mydoma Studio is an Ottawa, Canada -based software provider to Interior Design Professionals around the world. 1000’s of designers use Mydoma Studio to efficiently manage their design projects and provide a transparent, collaborative experience for their clients. We’re looking to add a dedicated, enthusiastic and versatile customer success specialist who will be our customers biggest fan.

**In your role you’ll get to**:

- Develop deep knowledge of Mydoma Studio’s software
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
- Identify opportunities for existing customers to use more of our platform or services
- Assist with testing new software features
- Write technical blog posts and how-to support documentation

**We are looking for people who**:

- Find creative problem solving fulfilling & challenging
- Are self-motivated & eager to learn
- Thrive in a dynamic environment and are comfortable with ambiguity
- Adapt quickly to changing priorities and customer needs
- Passionate about working with customers and finding solutions that make their goals possible
- Outstanding communicator, both written and verbal
- Minimum 1 year of experience in customer service and/or sales
- Have experience or interest in the exciting Interior Design industry

**FT/ permanent Location: Ottawa, Ontario or remote (Canada/USA)**

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 per year

**Benefits**:

- Employee stock purchase plan
- Flexible schedule
- Paid time off
- Wellness program
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Retention bonus

**Experience**:

- Customer support: 1 year (required)

Work Location: Hybrid remote in Kanata, ON K2K 1Y3



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