Current jobs related to Customer Success Manager - Kanata - Benbria

  • Customer Success Manager

    6 days ago

    Kanata, Canada Martello Technologies Full time

    We are looking for a Customer Success Manager (CSM) who loves working in a fast paced, rapid growth SaaS environment. In this role, you will be responsible for developing and implementing programs to establish and nurture long-lasting relationships with Martello’s existing customers. The CSM will ensure product adoption that will drive customer success,...

  • Customer Success Manager

    5 months ago

    Kanata, Canada Solink Full time

    **Customer Success Manager** A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company. **_ A bit about the...

  • Customer Success Manager

    3 months ago

    Kanata, Canada Lytica Inc. Full time

    **About Lytica** Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a company to benchmark the competitiveness of their...

  • Customer Success Manager

    3 months ago

    Kanata, Canada Lytica Inc. Full time

    **About Lytica** Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a company to benchmark the competitiveness of their...

  • Intermediate Customer Success Manager

    4 months ago

    Kanata, Canada Lytica Inc. Full time

    **About Lytica** Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a company to benchmark the competitiveness of their...

  • Intermediate Customer Success Manager

    4 months ago

    Kanata, Canada Lytica Inc. Full time

    **About Lytica** Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a company to benchmark the competitiveness of their...

  • Intermediate Customer Success Manager

    3 months ago

    Kanata, Canada Lytica Inc. Full time

    **Intermediate Customer Success Manager (CSM)** **About Lytica** Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a...

  • Store Manager

    3 months ago

    Kanata, Canada Store Manager Garage Clothing 72 Scarborough Town Centre Full time

    STORE MANAGER_ - We are a global fashion digital retailer with the Garage and Dynamite brands at the heart of our success. With over to 300 stores in Canada and the U.S., and more than 4,000 people, we have been making our mark on fashion retail since 1975._ - Our core strengths are rooted in our team, our innovation and our customers. We are proud to hire...

  • Delivery Driver

    3 months ago

    Kanata, Canada Traversy Customer Catering Full time

    Delivery Driver (Kanata, ON) **Requirements**: - Good Communication - Knowledge of HACCP a bonus - Time management & organization skills are a necessity - Able to lift 25-40lbs - Must have drivers license with a clean driving record - Must be able to work in a fast-paced environment **Job Type**: Part-time Pay: $18.00-$22.00 per hour Expected hours: 20...

  • Customer Program Manager

    4 months ago

    Kanata, Canada Renaissance Repair and Supply Full time

    **About Renaissance**: We are a leader in telecommunications, electronics and harsh environment repair, engineering, logistics and support solutions. By understanding our telecom customers’ network from another perspective, we reinvent, transform and enable their networks - to keep millions of people connected and much more! We offer competitive...

  • Customer Service Representative

    3 months ago

    Kanata, Canada Scotiabank Full time

    Requisition ID: 181066 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Bridlewood, Kanata/ Permanent/ Part-time 18.75h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority...

  • Customer Service Representative

    3 months ago

    Kanata, Canada Scotiabank Full time

    Requisition ID: 178776 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Kanata/ Permanent/ Part-Time/ 30h/week, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to...

  • Customer Service Representative

    3 months ago

    Kanata, Canada Scotiabank Full time

    Requisition ID: 182523 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Permanent/ Part-Time/ 18.75h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...

  • Customer Service Representative

    4 months ago

    Kanata, Canada Scotiabank Full time

    Requisition ID: 194721 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Relations Manager

    3 months ago

    Kanata, Canada 42 Blue Solutions Full time

    What we commit to you: Hybrid office with remote flexibility Weekly Pay and Uncapped Commission $60k plus first year average income Residual Income Exceptional commission rates Trips, Training Incentives/Events and other benefits Paid Training Responsibilities include: Conference over zoom, skype and phone calls with customers/clients Handle inbound...

  • Customer Service Representative

    3 months ago

    Kanata, Canada Scotiabank Full time

    Requisition ID: 197417 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Kanata/ Permanent/ Part-time 15h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help...

  • Customer Service Representative

    4 months ago

    Kanata, Canada Scotiabank Full time

    Requisition ID: 195387 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Terry Fox & Campeau/ Permanent/ Part-time 18.75h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our...

  • Customer Service Representative

    3 months ago

    Kanata, Canada Scotiabank Full time

    Requisition ID: 186794 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Bridlewood/Permanent/Part-time 15h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help...

  • Retail Customer Service

    3 months ago

    Kanata, Canada Cabela's Full time

    **Summary**: Reporting to the Front-End & Receiving Group Sales Manager, the Retail Front-End Lead is responsible for overseeing the successful day to day operation of a retail store department. **Responsibilities**: - Provide supervision and leadership to the team members of the department, in partnership with the manager - Delegate tasks and work...

  • Customer Experience Manager

    2 months ago

    Kanata, Canada the Ladders Full time

    Welcome to the SinaLite family, where our dedication to quality, innovation, and customer satisfaction drives every aspect of our business. Since our humble beginnings in 1999, we've grown into a thriving community of 150+ employees, empowered by state-of-the-art printing technology, a commitment to

Customer Success Manager

5 months ago

Kanata, Canada Benbria Full time

(Hybrid - Kanata, ON)

Benbria's mission is to help organizations be loved by their customers and employees alike. Benbria helps brands build meaningful relationships with customers and employees by collecting valuable insights, engaging in real-time, automating action, analyzing experiences and closing the loop on feedback.

Benbria is a leader in Real-Time Experience Management (RTXM) technology, helping the world's most customer-centric brands deliver a superior experience that goes above and beyond their competitors.

Using a variety of channels of engagement including traditional, social and digital, the Loop Experience Platform enables brands to capture feedback and insights related to their experiences. This includes measuring loyalty, satisfaction and effort, real-time engagement, resolution, root cause analysis, motivating frontline employees, and reducing customer churn.

**Roles & Responsibilities**
- Develop and maintain Benbria's Customer Success Playbook.
- Onboard new customers and optimize deployments for increasing time-to-value.
- Contact customers proactively and develop intimate relationships.
- Establish a trusted advisor relationship with customers and deliver continued value.
- Develop, prepare and nurture customers for long-term advocacy.
- Work with customers to understand their strategic objectives, identify key performance indicators, track progress and aid the customer in achieving their goals.
- Drive a variety of proactive activities such as health checks and executive business reviews for high-touch clients.
- Ensure timely and accurate customer health updates are captured including risk assessments, critical success factors and accurate account status reporting.
- Actively participate in internal monthly business reviews.
- Collaborate with other team members to provide ongoing training and educate customers on new product features.
- Escalate product-related issues and opportunities to appropriate team members including defects and enhancements.
- Collaborate with other team members to secure case studies from customers.
- Assist with the segmentation and assignment of accounts on a regular basis.
- Manage renewals and expansions based on assigned accounts.
- Actively contribute and help maintain Benbria's Help Center.
- Assist with customer support as necessary using a variety of contact methods.

**Skills**
- Comfortable learning complex software and training non-technical customers.
- Strong written and verbal communication skills.
- Ability to manage difficult conversations and promote the company effectively.
- Strong analytical and problem-solving skills.
- Excellent work ethic and a history of getting things done.
- Organized, adaptable, execution-oriented, and data-driven.
- High energy, self-motivated, and team-oriented.

**Qualifications**
- A minimum of 3 years of relevant work experience in a customer-facing role such as customer success, account management, client services or consulting.
- Experience working with SaaS solutions and managing recurring revenue.
- Proficient in building and delivering compelling proposals and presentations.
- Proficient with managing accounts, and building reports and dashboards. Bachelor's degree or college diploma.

Powered by JazzHR

CaQ9a25TGX