Customer Program Manager

1 month ago

Kanata, Canada Renaissance Repair and Supply Full time

**About Renaissance**:
We are a leader in telecommunications, electronics and harsh environment repair, engineering, logistics and support solutions. By understanding our telecom customers’ network from another perspective, we reinvent, transform and enable their networks - to keep millions of people connected and much more

We offer competitive compensation package, challenging work, flexible work environment, supportive colleagues that work hard and have fun together, and opportunities to advance your career and learn from industry experts.

**About the Role**

Renaissance Network Reinvent is seeking a motivated, self-starting Customer Program Manager to effectively manage the existing customer base and develop new business. Reporting to the VP of Sales Operations & Quality, you will act as the “Voice of the Customer”, effectively translating and communicating customer requirements to internal teams (Planning, Operations, Engineering and Procurement) to maintain KPI’s such as OTD, TAT, RMA and Scrap and ensure the best service possible to our customers.

**Responsibilities will include**:

- Develop a comprehensive knowledge of all parts of the business, our value proposition and products and services we provide.
- Develop a strong understanding of our customer’s goals and needs in order to recommend new product and service offerings and expand existing customer accounts
- Communicate and coordinate with internal teams (operations, engineering, purchasing, planning to meet customer’s requests and resolve issues to ensure customer satisfaction. Share client requirements and expectations to internal teams
- Develop strong and trusted relationships with customers by communicating regularly with clients to answer questions or resolve issues.
- Create strategies and implement tactical plans to increase account penetration
- Strong negotiating skills that overcome customer obstacles and objections
- Set out the account capture strategy, implementing the necessary tactical activities (RFP/Q and QBR’s) to meet company sales and revenue targets
- Work closely with Renaissance Business Development function to understand industry trends and their impacts
- Provide Management with regular updates and define on-going strategies to work within the customer base

**Experience & Skills**
- University Degree or College Diploma in a related discipline
- 5+ years of account/customer program management experience with products and services in telecommunications, electronics manufacturing environment or defense
- Track record of responding to client needs with compelling proposals which deliver business value in a market-competitive manner
- The confidence and experience needed to build lasting relationships and influence senior colleagues and clients
- Good interpersonal skills for effective communication at all levels externally and internally
- Proven track record of moving quickly and delivering results in an entrepreneurial environment
- Energy and commitment to solve last minute issues or customer demands.
- Experience putting together quotes and pricing
- Experience providing forecasting, revenue and margin projections
- Proficiency with Excel, analytics and ability to tell a story using data and influence business decisions
- Experience using ERP & CRMS systems

**_ This position may require exposure to confidential information. Applicants may be required to meet eligibility requirements of the Controlled Goods Directorate (CGD)._

  • Technical Program Manager

    1 month ago

    Kanata, Canada Sanmina Full time

    Job Description Advanced Microsystems Technologies, AMT, is a technology division of Sanmina Corporation (Nasdaq: SANM), responsible for RF, Microelectronic, Optical components and Integrated Subsystems, providing services from design concept, through prototype design and testing, process development, assembly and test innovation, to volume...

  • Program Manager Ii

    18 hours ago

    Kanata, Canada Warner Bros. Discovery Full time

    **_Every great story has a new beginning, and yours starts here._** **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of...

  • Customer Success Manager

    4 weeks ago

    Kanata, Canada Benbria Full time

    (Hybrid - Kanata, ON) Benbria's mission is to help organizations be loved by their customers and employees alike. Benbria helps brands build meaningful relationships with customers and employees by collecting valuable insights, engaging in real-time, automating action, analyzing experiences and closing the loop on feedback. Benbria is a leader in Real-Time...

  • Intermediate Customer Success Manager

    4 weeks ago

    Kanata, Canada Lytica Inc. Full time

    **About Lytica** Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a company to benchmark the competitiveness of their...

  • Staff Technical Program Manager

    4 weeks ago

    Kanata, Canada Warner Bros. Discovery Full time

    **_Every great story has a new beginning, and yours starts here._** **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of...

  • Staff Technical Program Manager

    1 week ago

    Kanata, Canada Discovery, Inc. (Formerly Scripps Networks Interactive) Full time

    Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to...

  • Staff Technical Program Manager

    1 week ago

    Kanata, Canada WarnerMedia Full time

    Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to...

  • Staff Technical Program Manager

    7 days ago

    Kanata, Canada WARNERMEDIA Full time

    Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers...

  • Customer Service Supervisor

    4 weeks ago

    Kanata, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Supervisor, which we call an Operations Team Lead. As a Customer Service Supervisor, you will lead and coach a team of Specialists and work together to create an amazing customer experience. Join us and grow your career with our retail team as a...

  • Summer Camp Program Coordinator

    1 month ago

    Kanata, Canada STEM Camp Full time

    **Trinity Presbyterian Church **1817 Richardson Side Road. Carp, ON, K0A 1L0** **Summer Camp Program Coordinator** Do you have a passion for education and learning? Do you love working with children and youth? Do you consider yourself a coding or robotics specialist? Then we want you to join STEM Camp as a Program Coordinator! The Program Coordinator is...

  • Manager Data

    3 days ago

    Kanata, Canada SkyAlyne Full time

    **Job Title**:Manager Data **Position Reports To**:Transition Manager **Job Location**:Ottawa SkyAlyne is a proud partnership between Canadian aviation and defence leaders, CAE and KF Aerospace, formed to provide a truly Canadian solution for Canada’s Future Aircrew Training (FAcT) Program, Canada’s next-generation military aircrew training...

  • Customer Service Supervisor

    3 days ago

    Kanata, Canada Kanata Pharmasave Full time

    we’re currently looking to hire a sales supervisor that is passionate about providing exceptional customer service. You must have the ability to train other staff to ensure our customers receive a amazing shopping experience in our store. You must be able to take on tasks as required and provide the highest level of customer service by - Accurately...

  • Customer Service Representative

    4 days ago

    Kanata, Canada Kanata Pharmasave Full time

    We’re currently hiring team members that are passionate about providing exceptional customer service. You must be able to take on tasks as required and provide the highest amount of customer service by - Accurately entering in product information, accepting cash or credit, and answering all customer inquiries - Perform stock counts and merchandise...

  • Customer Service Representative

    3 days ago

    Kanata, Canada Kanata Pharmasave Full time

    We’re currently hiring team members that are passionate about providing exceptional customer service. You must be able to take on tasks as required and provide the highest amount of customer service by - Accurately entering in product information, accepting cash or credit, and answering all customer inquiries - Perform stock counts and merchandise...

  • Customer Service Representative

    2 days ago

    Kanata, Canada Kanata Pharmasave Full time

    We’re currently hiring team members that are passionate about providing exceptional customer service. You must be able to take on tasks as required and provide the highest amount of customer service by - Accurately entering in product information, accepting cash or credit, and answering all customer inquiries - Perform stock counts and merchandise...

  • Store Manager

    2 weeks ago

    Kanata, Canada Northern Reflections Ltd Full time

    Reporting to the District Sales Manager, Northern Reflections is looking for a **Store Manager** that will drive profitable sales growth while having full accountability for key financial results. You will recruit, develop, train and coach a high performance selling team. You will lead your team with passion and enthusiasm to ensure that your store delivers...

  • Customer Experience Associate

    1 month ago

    Kanata, Canada TD Bank Full time

    409835BR Retail Banking - Customer Service Kanata, ON May 18, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Service Representative

    4 days ago

    Kanata, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...

  • Account Manager

    17 hours ago

    Kanata, Canada Lytica Inc. Full time

    **Account Manager** **About Lytica** Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a company to benchmark the...

  • Marketing and Communications Manager

    1 month ago

    Kanata, Canada KRP Properties Full time

    **Marketing and Communications Manager** The Marketing and Communications Manager will report to the Vice President, Leasing and Marketing and will be responsible for the execution of the strategic marketing and communications plan for a commercial real estate portfolio of over 3 million square feet. This includes development and management of the annual...