Customer Experience Specialist

3 weeks ago

Moncton, Canada Capital Foodservice Full time

**What we offer**:

- Competitive compensation package
- Group RRSP Matching plan
- Comprehensive Group Benefits
- Employee & Family Assistance Program
- Active Social Calendar for you and your Family
- Family oriented culture

**THE ROLE**:
You are an energetic and service-minded professional. You excel at customer service and your Team can count on you. You approach what you do with high attention to detail and take care at every step. You thrive in a fast-paced call center environment and enjoy working in partnership with a diverse team of people to deliver the best possible service to our customers.

**Your key accountabilities will include but are not limited to**:

- A variety of customer service duties including calling customers and keying orders;
- Supporting Business Development Managers in their pursuits of sales and service excellence for our business;
- Running various computer reports, and maintaining spreadsheets;
- Working closely with internal departments to better service our Customers;
- Demonstrating a constant willingness to ensure customer satisfaction.

**QUALIFICATIONS**:

- Possess a high level of professionalism and dedicated to customer service. Proven ability to build good working relationships with internal and external clients and business partners;
- Excellent verbal and written communication skills;
- Strong organization, time management and decision making skills; ability to manage multiple tasks while prioritizing and managing tight deadlines;
- Proficient in Excel and Word;
- Ability to work in a team environment as well as under mínimal supervision; must be comfortable problem solving and handling challenging situations in a professional manner
- Must be willing to work a flexible schedule as this position includes Statutory Holidays.
- Must be fluently bilingual, English and French.
- Please note, department hours are Monday through Friday, from 7:30am till 4:00pm, and on Sunday from 10:00am till 4:00pm. As a Customer Experience Specialist, you will work weekly schedule of rotation that includes working on Sunday.

**WHO WE ARE**:
Capital Foodservice Limited is a Canadian family owned and operated business. Our Atlantic Canadian team works throughout the Maritimes to service local businesses.
- Our VISION is to exceed our customers expectations one delivery at a time

Capital Foodservice is a well-established and recognized full-service provider of both Foodservice and Retail products. We specialize in serving both markets and this makes us a unique distributor capable of meeting the needs of many businesses in today’s everchanging market.

Our team told us that we need to stand out from the crowd, stay ahead of trends and always focus on managing cost. With the support of our Team, we created our Core Values.

Our Core Values(like Our Mission)
- define the standards of behavior for every employee at Capital Foodservice.

Safety - At Capital Foodservice we firmly believe in and are committed to ensuring that our operations are carried out in a way that ensures the health and safety of everyone which includes our employees, visitors and customers

Integrity - Holding the highest level of integrity as our standard of conduct, our actions and commitments demonstrate responsibility and accountability. We act with integrity and an internal code of honor always doing the right thing, even when nobody’s watching.

Ownership & Accountability - We acknowledge ownership and accountability of our action and accept responsibility for the consequences without exception.

Continuous Improvement to serve you better - We believe in the ongoing effort to improve the quality of everything we do as an essential tool in providing a competitive edge. We relentlessly pursue excellence in projects, products, processes, and services, and define success as getting the right things done well. Simply put, we strive to enhance the excellence of our product and quality of our service through a desire for continuous improvement

Valuing People - “We respect and care for all.”
- In being respectful and courteous in all our interactions
- In giving back to our communities
- In staying humble and curious
- In listening to others for understanding
- Supporting each other to reach our full potential
- Being proud of each other’s achievements

  • Customer Experience Manager

    8 months ago

    Moncton, Canada Capital Foodservice Full time

    **What we offer**: - Competitive compensation package - Group RRSP Matching plan - Comprehensive Group Benefits - Employee & Family Assistance Program - Active Social Calendar for You and Your Family - Family oriented culture **What it’s all about**: The Customer Experience Manager provides direction, mentorship, and oversight of the Customer Service...

  • Customer Experience Specialist

    3 months ago

    Moncton, New Brunswick, Canada beBee Professionals Full time $30,000 - $45,000

    {"h1": "Customer Service Representative Role at beBee Professionals", "p": "We are seeking a skilled Customer Service Representative to provide exceptional service to our customers in Moncton, Canada. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and collaborating with colleagues to improve service...

  • Customer Service Specialist

    2 months ago

    Moncton, New Brunswick, Canada beBee Professionals Full time $35,000 - $50,000

    We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at beBee Professionals in Moncton, Canada. As a Customer Service Specialist, you will be responsible for providing exceptional customer service, assisting customers with their purchases, and contributing to the overall success of our store.Key...

  • Food Service Supervisor

    3 months ago

    Moncton, Canada BRIX Experience Full time

    **Job Overview** **Duties**: - Supervise and coordinate the activities of food service staff, including cooks, servers, and bartenders. - Ensure that all food handling procedures comply with health regulations and safety standards. - Assist in menu planning and development to enhance customer satisfaction. - Manage inventory levels, order supplies, and...

  • Customer Experience Champion

    4 weeks ago

    Moncton, New Brunswick, Canada Equitable Bank Full time

    About UsWe're a pioneering banking institution that defies traditional norms. We've been innovating the Canadian banking experience for over 50 years, driven by a passion to enrich people's lives. With more than 670,000 customers across Canada and over $125 billion in combined assets under management and administration, we're dedicated to pushing boundaries...

  • Food Service Supervisor

    2 months ago

    Moncton, Canada BRIX EXPERIENCE Full time

    Education: - Expérience: - **Education**: - No degree, certificate or diploma - ** Work setting**: - Fine dining establishment - ** Tasks**: - Establish methods to meet work schedules - Supervise and co-ordinate activities of staff who prepare and portion food - Hire food service staff - Address customers' complaints or concerns - Prepare and submit...

  • Customer Service Excellence Specialist

    3 weeks ago

    Moncton, New Brunswick, Canada HCLTech Full time

    Job OverviewWe are seeking a highly skilled Customer Service Excellence Specialist to join our team at HCLTech. In this role, you will be responsible for delivering exceptional customer service experience through empathic listening, comprehension, and effective resolution of customer issues.About the RoleThis is a full-time position that requires excellent...

  • Customer Experience Representative

    7 months ago

    Moncton, Canada Cannabis NB Full time

    **Customer Experience Representative** **CANNABIS NB** **Customer Experience Representative** (Occasional) CANNABIS NB is New Brunswick’s retailer for the responsible delivery of cannabis products to customers in the province. **Our goal **is to deliver a world class customer experience built on good information, a safe high-quality product offering...

  • Customer Experience Representative

    7 months ago

    Moncton, Canada Cannabis NB Full time

    **Customer Experience Representative** **CANNABIS NB** **Customer Experience Representative** (Occasional) CANNABIS NB is New Brunswick’s retailer for the responsible delivery of cannabis products to customers in the province. **Our goal **is to deliver a world class customer experience built on good information, a safe high-quality product offering...

  • A&W Customer Experience Ambassador

    4 weeks ago

    Moncton, New Brunswick, Canada A&W Food Services of Canada Inc. Full time

    OverviewA&W Food Services of Canada Inc. is a leading fast-food chain in Canada, known for its commitment to quality food and exceptional customer service.We are currently seeking a Customer Experience Ambassador to join our team at our location in Moncton, NB.About the RoleThis is a full-time position that requires availability around Monday-Friday (days) &...

  • Customer Experience

    5 days ago

    Moncton, Canada Avenir Energy Full time

    Beyond just solving problems, you will play an active role in driving growth by identifying sales opportunities, assisting with order fulfillment, and supporting our field teams. Your role will also involve coordinating with internal departments to ensure smooth delivery of services and maintaining accurate and organized customer account records. As part of...

  • Bilingual Customer Experience Associate

    6 months ago

    Moncton, Canada CBI Health Full time

    **We are looking to add a full time Bilingual Customer Experience Associate to our Moncton Driscoll team.** **The shifts for this position would be 8:00am - 4:00pm Monday to Friday. No evenings or weekends!** **About Rehabilitation Services** CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from...

  • Technical Customer Support Specialist

    3 weeks ago

    Moncton, New Brunswick, Canada Canon Canada Full time

    We are seeking a highly skilled Technical Customer Support Specialist to join our team at Canon Canada. This is a full-time, remote opportunity for an individual with excellent customer service skills and technical knowledge.Job Summary:Deliver exceptional customer service via phone, email, and chat to Canon clients in English and French.Assist customers...

  • Customer Service Representative

    16 minutes ago

    Moncton, New Brunswick, Canada Pet Valu Full time

    Job Title: Customer Service Representative - Pet Nutrition SpecialistCompany Overview:Pet Valu is a leading retailer in North America dedicated to providing families with food and supplies for their pets. With a strong commitment to helping local pets in need, we partner with local shelters, rescues, and charities to make a positive impact in our...

  • Customer Experience Ambassador

    3 weeks ago

    Moncton, New Brunswick, Canada Ricki'scleo Full time $15

    Ricki's/cleo is a national specialty brand featuring apparel—with a focus on work wear—for women in both regular and petite sizing.Role OverviewWe are seeking an exceptional Customer Experience Ambassador to join our team. As a Sales Associate, you will be responsible for creating an outstanding brand experience for our customers shopping with us in...

  • Technical Customer Service Representative

    6 days ago

    Moncton, New Brunswick, Canada Canon Canada Full time

    About the RoleAs a Bilingual Technical Customer Service Representative at Canon Canada, you will be responsible for delivering exceptional customer experiences to our clients.Our ideal candidate is passionate about troubleshooting complex technical issues and has excellent communication skills in both English and French.

  • Customer Experience Associate Commercial Banking

    7 months ago

    Moncton, Canada Scotiabank Full time

    Requisition ID: 197292 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: Our Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We...

  • Customer Service Representative

    2 months ago

    Moncton, New Brunswick, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a Service Excellence Specialist to provide exceptional service to our customers, helping them with inquiries and resolving any issues they may encounter.Key Responsibilities:Handle customer inquiries via various channels.Provide information about products and services.Resolve customer complaints in a timely and professional manner.Document...

  • Store Sales Associate

    4 weeks ago

    Moncton, New Brunswick, Canada Dulux Betonel Full time

    Job DescriptionWe are seeking a highly skilled Store Sales Associate to join our team at Dulux/Betonel. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that our customers have a positive shopping experience.About UsDulux/Betonel is a leading provider of paint and related products. We are...

  • Product Demonstrator

    4 weeks ago

    Moncton, New Brunswick, Canada Advantage Solutions Inc. Full time

    **About the Role:**We are seeking a highly motivated and enthusiastic Product Demonstrator to join our team at Costco. As a Product Demonstrator, you will play a crucial role in promoting sales by introducing members to food and beverage products through sampling.**What You'll Do:**Promote sales by preparing and introducing customers to new productsInteract...