Customer Service Excellence Specialist

1 day ago


Moncton, New Brunswick, Canada HCLTech Full time

Job Overview

We are seeking a highly skilled Customer Service Excellence Specialist to join our team at HCLTech. In this role, you will be responsible for delivering exceptional customer service experience through empathic listening, comprehension, and effective resolution of customer issues.

About the Role

This is a full-time position that requires excellent communication skills, both written and verbal, in English and French. You will work closely with other departments to resolve disputes and ensure that all service requests are handled according to agreed metrics.

Key Responsibilities

  • Handle customer interactions via telephone or electronic channels
  • Maintain high-quality customer interactions through active listening and accurate analysis of customer needs
  • Collaborate with other departments to resolve disputes within agreed timelines
  • Ensure all service requests are handled in accordance with agreed metrics

Requirements

To succeed in this role, you will need:

  • 3 years of experience in customer service
  • Excellent knowledge of SAP/Oracle, workflow tools, and MS Office
  • Ability to comprehend, assess, and analyze customer issues and provide effective resolutions
  • Excellent Canadian French and English language proficiency (writing, listening, speaking)

What We Offer

As a Customer Service Excellence Specialist at HCLTech, you can expect:

  • A competitive salary range of $17.00-$18.00 per hour
  • A regular schedule of 37.5 hours per week, Monday to Friday, with a morning shift
  • The opportunity to work in a dynamic and supportive environment
  • A comprehensive benefits package

Education and Experience

Applicants must possess a secondary school diploma and meet the minimum requirements for education and experience listed above.



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