Customer Experience Manager

3 weeks ago

Moncton, Canada Capital Foodservice Full time

**What we offer**:

- Competitive compensation package
- Group RRSP Matching plan
- Comprehensive Group Benefits
- Employee & Family Assistance Program
- Active Social Calendar for You and Your Family
- Family oriented culture

**What it’s all about**:
The Customer Experience Manager provides direction, mentorship, and oversight of the Customer Service department, which is the hub of our business. Good communication, follow up, guarding the best interests of our customers and the Company, and attention to detail are the cornerstones of this department.

**Who you are**:
You are an energetic and highly organized service professional with a passion for providing service excellence. You excel at customer service and can be counted on to support others. You approach what you do with high attention to detail and take care at every step. You thrive in a fast-paced call center environment and enjoy working in partnership with a diverse team of people to deliver the best possible service to our customers.

**Your key accountabilities will include but are not limited to**:

- Provide oversight and guidance to Customer Experience Specialists;
- Supporting Business Development Managers in their pursuits of service excellence for our business;
- Ensure the smooth operation of all customer service programs, maintaining high standards of quality and efficiency;
- Participate in hiring new employees, and oversee their training and development;
- Analyzing, tracking, reducing costs, driving efficiencies and expense management;
- Work closely with Inventory Control, Transportation, Procurement and Sales to improve processes
- Demonstrating a constant willingness to ensure customer satisfaction.

**Qualifications**:

- Demonstrated success in managing customer service teams, with a track record of achieving or exceeding KPIs;
- Experience working with customer relationship management platforms, including proficiency in leveraging their features to enhance customer support operations;
- Proven ability to build good working relationships with internal and external clients and business partners;
- Excellent verbal and written communication skills;
- Strong organization, time management and decision making skills; ability to manage multiple tasks while prioritizing and managing tight deadlines;
- Strong problem solving and handling challenging situations in a professional manner.

  • Cashier / Customer Experience Associate

    4 days ago

    Moncton, New Brunswick, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors.We have many opportunities in our Customer Experience teams,...

  • Bilingual Customer Experience Associate

    1 day ago

    Moncton, Canada CBI Health Full time

    **We are looking to add a full time Bilingual Customer Experience Associate to our Moncton Driscoll team.** **The shifts for this position would be 8:00am - 4:00pm Monday to Friday. No evenings or weekends!** **About Rehabilitation Services** CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from...

  • Customer Experience and Brand Outreach Specialist

    1 month ago

    Moncton, Canada Eclair Lips Inc. Full time

    Join Eclair Lips Inc., the fun and passionate handmade lip balm company, as a bilingual Customer Experience and Brand Outreach Specialist. If you're an experienced customer service guru with social media skills and a passion for spreading happiness, this role is perfect for you! **RESPONSIBILITIES** - Be the friendly face and caring voice of Eclair Lips...

  • Customer Success Manager Americas

    2 weeks ago

    Moncton, New Brunswick, Canada Canonical - Jobs Full time

    The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned...

  • Customer Success Manager Americas

    2 weeks ago

    Moncton, Canada Canonical - Jobs Full time

    The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned...

  • Customer Success Manager

    2 weeks ago

    Moncton, NB, Canada AFCC Automotive Finance Canada Inc Full time

    Territory: New Brunswick. Moncton based preferred Who We Are :   At AFC (Automotive Finance Corporation) w e fuel the entrepreneurial dream in our community. For more than 30 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North...

  • Project Coordinator

    3 weeks ago

    Moncton, Canada Convergint Technologies Full time

    Project Coordinator - Construction experience preferred 03-Cost of Sales 930 - New Brunswick, Moncton, NB, CA Salary Range: Convergint is currently recruiting for a Project Coordinator- Structured Cabling to join our growing team in our Moncton, NB location. As the Project Coordinator, you will be responsible for providing leadership, worksite...

  • Customer Service Representative

    2 weeks ago

    Moncton, Canada Airswift Full time

    Airswift is working with one of our major Oil and Gas clients to find a Customer Service Representative to join their team in Moncton, NB.ResponsibilitiesThe Customer Service Representative provides essential support by addressing customer inquiries, resolving issues, and processing orders. This role involves preparing correspondence and other communications...

  • Customer Service Representative

    2 weeks ago

    Moncton, Canada Airswift Full time

    Airswift is working with one of our major Oil and Gas clients to find a Customer Service Representative to join their team in Moncton, NB.ResponsibilitiesThe Customer Service Representative provides essential support by addressing customer inquiries, resolving issues, and processing orders. This role involves preparing correspondence and other communications...

  • Customer Service and Office Administrator

    2 days ago

    Moncton, Canada Perma-Dry of New Brunswick Full time

    **Customer Service and Office Administrator** **Job details** Construction Industry - Foundations/Basements In-office setting - Moncton based Full-time, Permanent Monday to Friday - 7:45am to 5:00pm (one hour lunch) **Customer Service and Office Administrator**: We are actively seeking a client centered, organized and friendly Customer Service/Office...

  • Bilingual Customer Service Representative

    2 weeks ago

    Moncton, Canada HCL Technologies Full time

    Co-ordinate equipment deliveries (scheduling); includes problem resolution and escalating issues through the appropriate channels for timely resolution - Daily interface with external customers, Xerox Warehouse, Sales, Analysts, Admin, Riggers and others in the Customer Delivery value stream to ensure level of service targets are being met/exceeded - Receive...

  • Bilingual Customer Service Representative

    1 day ago

    Moncton, Canada HCL Technologies Full time

    We are seeking a Bilingual Customer Service Associate to join our team. As a Bilingual Customer Service Associate, you will be responsible for providing exceptional customer service and support to our English and French-speaking customers. This is an excellent opportunity for individuals who are fluent in both English and Spanish and have a passion for...

  • Customer Service Representative

    7 days ago

    Moncton, Canada JELD-WEN, Inc. Full time

    **OUR COMPANY** JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows...

  • Bilingual Customer Service Representative

    2 weeks ago

    Moncton, Canada HCL Technologies Full time

    We are seeking a Bilingual Customer Service Associate to join our team. As a Bilingual Customer Service Associate, you will be responsible for providing exceptional customer service and support to our English and French-speaking customers. This is an excellent opportunity for individuals who are fluent in both English and Spanish and have a passion for...

  • Customer Service Associate

    4 days ago

    Moncton, Canada Savers Full time

    Description Position at Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply...

  • Customer Services Specialist

    1 day ago

    Moncton, Canada FYidoctors Full time

    If you have great retail customer service experience and are looking for your next role, we'd love to hear from you. Come and join us at our Moncton and Petitcodiac clinic(s) as our newest Customer Services Specialist and help us make an impact on the lives of our patients every day. **Why You Should Join Us**: We at FYidoctors put our patient's well-being...

  • Bilingual Customer Service Representative

    2 weeks ago

    Moncton, New Brunswick, Canada HCL Technologies Full time

    We are seeking a Bilingual Customer Service Associate to join our team. As a Bilingual Customer Service Associate, you will be responsible for providing exceptional customer service and support to our English and French-speaking customers. This is an excellent opportunity for individuals who are fluent in both English and Spanish and have a passion for...

  • Bilingual Customer Service Associate

    1 month ago

    Moncton, Canada Labatt Breweries of Canada Full time

    Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with...

  • Customer Service Representative II

    2 weeks ago

    Moncton, Canada Airswift Full time

    Airswift is working with one of our major Oil and Gas clients to find a Customer Service Representative to join their team in Moncton, NB. RESPONSIBILITIES & COMPETENCIES Provide prompt and efficient service to customers, including handling inquiries, troubleshooting issues, and taking orders. Prepare and manage correspondence with...

  • Bilingual Customer Service Representative

    5 days ago

    Moncton, Canada TIP Group Full time

    Location : 125 MacNaughton Ave, Moncton, NB E1H 3N3 Reports to : Customer Service Supervisor Job Status : Full time Shifts Available : Day Shift Continental (6:00AM - 6:00PM) Salary: 21.00 per hour Take your career to new heights and join TIP Group , a top equipment service provider in Canada and Europe! Our trailer leasing, rental,...