Customer Experience Champion

1 week ago


Moncton, New Brunswick, Canada Equitable Bank Full time

About Us

We're a pioneering banking institution that defies traditional norms. We've been innovating the Canadian banking experience for over 50 years, driven by a passion to enrich people's lives. With more than 670,000 customers across Canada and over $125 billion in combined assets under management and administration, we're dedicated to pushing boundaries and transforming what's possible.

Join Our Team

As a Customer Care Representative, you'll be part of our dynamic Customer Care Group, which understands the unique needs of our customers and provides guidance with precision and confidence. You'll have the opportunity to work with like-minded individuals who will encourage you to reach new heights.

The Role

This is an exciting opportunity to deliver exceptional customer service to EQ Bank's prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank's suite of products and offerings. You'll be responsible for:

  • Fielding large volumes of inbound calls and chats while ensuring best-in-class service standards
  • Owning the digital-onboarding experience and helping customers onboard successfully
  • Striving to resolve customer issues and queries at first-contact and escalating issues accordingly
  • Communicating effectively with customers and propagating EQ Bank's core values of Respect, Agility, Integrity, Service, and Empowerment
  • Executing established controls to ensure adherence to regulatory requirements and Equitable and EQ Bank policies and Code of Conduct and Ethics

What We Offer

We offer a competitive salary range of $55,000 - $70,000 per year, depending on experience, as well as:

  • A comprehensive benefits package, including medical, dental, vision, life, and disability insurance
  • A generous vacation policy and personal days
  • Virtual events to connect with your fellow colleagues
  • A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

Requirements

To succeed in this role, you'll need:

  • A post-secondary degree or certification in a related field of study
  • Excellent Microsoft Office skills
  • A strong customer service background and ability to communicate effectively with customers

Work Schedule

The incumbent should be prepared to work evening shifts and weekends, with shifts assigned as per business needs. A range of staggered start times are available, including 8 AM to 4:30 PM, 12 PM to 8:30 PM, and 4:00 PM to midnight.



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