Technical Customer Support Specialist
6 days ago
We are seeking a highly skilled Technical Customer Support Specialist to join our team at Canon Canada. This is a full-time, remote opportunity for an individual with excellent customer service skills and technical knowledge.
Job Summary:
- Deliver exceptional customer service via phone, email, and chat to Canon clients in English and French.
- Assist customers with troubleshooting complex technical issues and provide solutions to resolve their inquiries.
- Upsell products and services while guiding customers to make informed purchasing decisions.
About the Role:
- As a member of our team, you will assist customers with a range of consumer products, including fax machines, scanners, printers, and photo equipment.
- You will use your problem-solving skills to identify each customer's inquiry and guide them to an appropriate solution, ensuring every case is resolved satisfactorily.
Key Responsibilities:
- Deliver exceptional customer service through various communication channels with a professional tone and helpful attitude.
- Provide clear direction and communicate troubleshooting steps to achieve customer satisfaction and solutions.
- Frequently find opportunities to add value for customers and Canon by offering updates or detailed information on pre-sale inquiries.
- Utilize our CRM database to navigate customer information and document interactions.
- Meet monthly KPIs, operational metrics, and employee reliability to create a great customer experience.
Requirements:
- Bilingual (English-French) proficiency.
- High school diploma or equivalent.
- Minimum 1 year of experience in a contact center or customer service environment.
- Proven customer relations skills professionally and courteously in a multi-channel environment.
- Familiarity with computers to learn systems/processes promptly.
- Ability to organize time, set priorities, and multitask to meet KPIs.
- Exemplary written and oral communication skills.
Salary: $60,000 - $80,000 per year
Benefits:
- Ongoing training and development opportunities.
- Flexible work arrangements, including remote work options.
- A dynamic and supportive team environment.
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