Academic Services Coordinator

6 months ago

Waterloo, Canada University of Waterloo Full time

Overview:
**Term: 1 Year**

The Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, calendar management, support for core functions (e.g., admissions, First Year Engineering Office, etc.), special projects, data management, and general administrative duties. The position acts as a liaison with academic units in the Faculty of Engineering and central university services as it relates to key accountabilities. Reporting to the Director, Undergraduate Operations, the Academic Services Coordinator provides exceptional client support for 14 undergraduate programs and approximately 8,000 plus Engineering and Architecture students. The role moves seamlessly between tasks, shifting priorities as directed by Director, Undergraduate Operations and the Associate Dean, Undergraduate Studies, to address critical needs. The Academic Services Coordinator provides continuity in leadership changes and demonstrates breadth and depth in all core operations in the Engineering Undergraduate Studies Office.

**Responsibilities**:
Client Service
- Builds and maintains effective working relationships with stakeholders with the Faculty and across campus.
- Provides exceptional client service to all constituents within the Faculty of Engineering (students, faculty, and staff), including acting as a liaison with central services and external partners.
- Acts as a liaison for academic units. Duties may include several key areas including academic integrity, calendar management, admissions, data management, general administrative support, etc. The incumbent is expected to shift seamlessly between tasks to address priority areas.
- Develops strong advising relationships that are student-centred and specific to individual needs while aligning with the mission of the Faculty.
- Assists stakeholders with identifying and accessing tools and resources necessary to meet goals and objectives.
- Applies change management expertise with new stakeholders, audiences
- Cultivates relationships built on trust with individuals in one-on-one and online environments, focusing on the values and needs of the client group while encouraging self-efficacy, resilience, and career potential.
- Facilitates group learning opportunities through workshops, presentations, events, and resources to meet client needs.
- Supports the development and implementation of best practice for student-centred services across the faculty.

Specific Accountabilities:
The Academic Services Coordinator is expected to support several key accountabilities including but not limited to:

- Student Experience Administration - Provides a welcoming experience by delivering exceptional service in a student-centered environment. The incumbent is expected to work within established standards and best practice. The Academic Services Coordinator contributes to the development of resources to support the student experience in the Engineering Undergraduate Studies Office through direct interaction with students visiting the office, enhanced websites, on-line forms, appointment booking sites, virtual advising. The incumbent supports several key events including Teaching Assistant Workshops, accreditation and external site visits, Iron Ring ceremony, presentations, workshops, and stakeholder visits (e.g., Professional Engineers Ontario).
- Academic Advisement - The primary responsibilities of the advisor are to provide academic advice and support to first year engineering students, maintain student database records, and review academic progression reports. To accomplish these tasks, the advisor must have a strong understanding of the academic expectations for each of the engineering programs as well as the academic regulations within the Faculty of Engineering. The advisor will participate in initiatives to enhance the student experience. The advisor will offer academic support to students when non-academic issues (personal, medical, financial, etc.) affect the student’s academic experience.
- Accreditation - Provides support to various committees on matters relating to co-operative education and accreditation (CEAB). The incumbent maintains data on professional licensing and registration, supports the planning and logistics for visits by external reviewers and acts as a liaison with academic units.
- Communications - Works in conjunction with multiple stakeholders within the Engineering Undergraduate Studies Office to develop communications as it relates to recruitment, admissions, calendar management, academic integrity, policy and best practice. The incumbent is responsible for developing and delivering consistent, professional, and creative internal communications to engage students, faculty, and staff through written communication pieces, websites, social media and other digital communication tools.
- Academic Integrity Management - Promotes and facilitates an environment that focuses on academic integr

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