Academic Services Coordinator

1 week ago


Waterloo, Canada University of Waterloo Full time

Overview:
The Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, scheduling, support for core functions (e.g., recruitment and admissions, internal and external events etc.), special projects, data management, and general administrative duties. The position acts as a liaison with units in the Faculty of Engineering and central university services as it relates to key accountabilities. Reporting to the Administrative Officer, the Academic Services Coordinator provides exceptional client support for academic programs within the Department of Civil & Environmental Engineering. The role moves seamlessly between tasks, shifting priorities as directed by Administrative Officer and the Associate Chair, Undergraduate Studies and Associate Chair, Graduate Studies to address critical needs. The Academic Services Coordinator provides continuity in leadership changes and demonstrates breadth and depth in all core operations in the Department of Civil & Environmental Engineering.

**Focused on Accreditation and Scheduling**

**Responsibilities**:
Client Service
- Builds and maintains effective working relationships with stakeholders in the department, Faculty and across campus
- Provides exceptional client service to all constituents within the Department of Civil & Environmental Engineering (students, faculty and staff), including acting as a liaison with the Faculty of Engineering, central services and external partners
- Duties may include several key areas including academic advising, academic integrity, scheduling
- and calendar management, admissions and recruitment, event planning and execution, data
- management, general administrative support, etc. The incumbent is expected to shift seamlessly between tasks to address priority areas
- Develops strong advising relationships that are student-centred and specific to individual needs while aligning with the mission of the department
- Assists stakeholders with identifying and accessing tools and resources necessary to meet goals
- and objectives
- Applies change management expertise with new stakeholders, audiences
- Cultivates relationships built on trust with individuals in one-on-one and online environments,
- focusing on the values and needs of the client group while encouraging self-efficacy, resilience, and
- career potential.
- Facilitates group learning opportunities through workshops, presentations, events, and resources to meet client needs.
- Supports the development and implementation of best practice for student-centred services

Specific Accountabilities

The Academic Services Coordinator is expected to support several key accountabilities including but not limited to:

- Program Administration - Provides administrative support to the Associate Chairs and Chair in all matters relating to the undergraduate and graduate programs. This includes providing background research and support to assist in the academic decision-making process, planning, research and data collection. First point of contact for policies and procedures related to the undergraduate and graduate programs. Maintains in depth and current knowledge of all CEE undergraaute and graduate program curriculums and academic requirements for the programs including admission regulations and practices. This position will assist with CEE course scheduling through consultation with the Department executive as well as the optimization of classroom space. Executes academic administrative processes (e.g., exemption approval, credit transfers, changes to academic standings, grade revisions, calendar changes, academic exchanges etc.)
- Student Wellness - Assist students in exploring services, resources and programs to improve skills, build student resiliency, and increase academic success and independence. Monitor students repeating courses and those who are out-of-sync with their cohort. Provide regular and ongoing reports on the state of the student community and factors affecting student well-being to the Associate Chairs and Chair. Provide triage services, including identifying students at risk, to screen students who are in need of counselling and guide those to the appropriate resources (the coordinator is not a counselor, but refers to counseling as appropriate). Deliver immediate support to students in distress; follow up with appropriate referrals. Coach students on personal matters as appropriate especially addressing inclusion of diversity, access and accommodations for disabilities. Maintain current knowledge related to student wellness and disseminate information and knowledge to faculty and other department staff
- Academic Integrity Management - Promotes and facilitates an environment that focuses on academic integrity. The incumbent advises students and faculty on academic integrity matters and academic misconduct. The incumbent acts as an expert resource and provides information on relevant polici



  • Waterloo, Canada University of Waterloo Full time

    Overview: The Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, calendar management, support for core functions (e.g., admissions, First Year Engineering Office, etc.), special projects, data management, and general administrative duties. The position acts as a liaison...


  • Waterloo, Canada University of Waterloo Full time

    Overview: **This Academic Services Coordinator role will specifically support the new Biomedical Engineering Graduate Program.** The Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, scheduling, support for core functions (e.g., recruitment and admissions, internal...


  • Waterloo, Canada University of Waterloo Full time

    Overview: The Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, scheduling, support for core functions (e.g., recruitment and admissions, internal and external events etc.), special projects, data management, and general administrative duties. The position acts as a...


  • Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 1 Year** The Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, calendar management, support for core functions (e.g., admissions, First Year Engineering Office, etc.), special projects, data management, and general administrative duties. The position...


  • Waterloo, Canada University of Waterloo Full time

    Overview: The Academic Services Coordinator provides a board spectrum of responsibilities including but not limited to client service, academic integrity, calendar management, support for core functions (e.g., admissions, First Year Engineering Office, etc.), special projects, data management, and general administrative duties. The position acts as a liaison...


  • Waterloo, Canada University of Waterloo Full time

    Overview: The Graduate & Academic Coordinator is responsible for the administration of the course-based graduate programs in the Department of Systems Design Engineering (SYDE). The scope of the position includes recruiting, administering admissions, advising course-based students on academic matters, monitoring student well-being from a personal and...


  • Waterloo, Canada University of Waterloo Full time

    Overview: The Manager, Academic Services and Engagement (Manager) administers Mechanical & Mechatronics Engineering’s (MME) undergraduate programs and directs the operation of the undergraduate studies program office. In this key leadership role, the Manager directly supports students’ academic success and plays a strategic role in developing a new kind...


  • Waterloo, Canada Renison University College Full time

    Respected as an inclusive community that values the diversity of its faculty, staff, and students, Renison is committed to engaged education for the well-being of the world, offering degree programs reflecting social engagement through the School of Social Work, and the Social Development Studies Department; global engagement through our Culture and Language...


  • Waterloo, Ontario, Canada Wilfrid Laurier University Full time

    Company OverviewWilfrid Laurier University is a leading institution in the field of higher education, committed to delivering exceptional student experiences and academic excellence. As a university, we strive to foster a culture of inclusivity, diversity, and equity, creating an environment where students can grow and thrive.The Academic Programs Manager...


  • Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 1 Year** The Undergraduate Advisor/Coordinator (Advisor) enhances the quality of the undergraduate student experience in Electrical and Computer Engineering (ECE), and is a key contributor to student success. To this end, the Advisor directly participates in ECE’s initiatives to improve retention rates and fourth year graduation rates....


  • Waterloo, Canada University of Waterloo Full time

    Overview: The Support Services and Accreditation Coordinator (SSAC) contributes to the efficient operation of the unit by providing a range of administrative support functions and customer service to the department, its staff, students,and academic visitors. A very important part of the position is the collection and analysis of data for CEAB accreditation...


  • Waterloo, Canada University of Waterloo Full time

    Overview: The incumbent in this role is responsible for the day-to-day operation of the School of Planning administration, with particular support to course administration for each academic term. This role provides dedicated support to the Academic Services Manager. **Responsibilities**: Office Administration and Client Service including but not limited...


  • Waterloo, Canada University of Waterloo Full time

    Overview: The Academic Development and Retention Specialist will lead the development and evaluation/assessment of strategies and initiatives designed to contribute to the academic success, retention, and persistence of students in their respective faculties. Using their knowledge of and experience in establishing and implementing best practices in teaching...


  • Waterloo, Canada University of Waterloo Full time

    Overview: The Academic Freedom and Tenure and Policy Officer manages two complementary roles in the Faculty Association. As Academic Freedom and Tenure and Policy Officer, the incumbent works closely with the Academic Freedom and Tenure (AF&T) Committee Chair on all matters involving faculty terms of employment and labour relations concerns. The incumbent...


  • Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 1 Year** This position is responsible for the advisement and administration of the undergraduate programs within the department of Mechanical and Mechatronics Engineering (MME). In addition, this position deals with academic matters and assists with recruitment and outreach events. **Responsibilities**: Academic Advising and Student...


  • Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 6 months** The Undergraduate Coordinator and Advisor, advises undergraduate students in the department. In partnership with other members of the department, they are responsible for the effective administration of the department’s undergraduate programs and for enhancing student success through appropriate advisement and support. The...


  • Waterloo, Canada University of Waterloo Full time

    Overview: **Term - 15 Months** The Undergraduate Advisor and Programs Coordinator’s primary role is to provide a positive experience for - School of Public Health Sciences undergraduate students via advisement and guidance through front line service contact and communication and day-to-day operations to support administration of the programs. As overseen...

  • Academic Advisor

    1 week ago


    Waterloo, Canada University of Waterloo Full time

    Overview: The Academic Advisor & Student Experience Specialist role within Statistics and Actuarial Science is responsible for student advising, undergraduate student outreach and event management, and improving the department's overall collaboration, integration, and communication. The primary purpose of the role is to provide undergraduate student...


  • Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 9 months** The Undergraduate Coordinator and Advisor, advises undergraduate students in the program. In partnership with other members of the department, they are responsible for the effective administration of undergraduate programs managed by the Arts Undergraduate Office and for enhancing student success through appropriate advisement...


  • Waterloo, Canada University of Waterloo Full time

    Overview: The Administrative Coordinator and Advisor, Undergraduate Studies, organizes and administers academic services for the French Studies undergraduate program and provides advice and support to undergraduate students, including enhancing student success. The position provides bilingual (French and English) administrative support to the Associate...