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Benefits Support Representative

2 months ago

Metro Vancouver Regional District, Canada First Nations Health Authority Full time

**FNHA Overview**:
The First Nations Health Authority is a diverse and transformational health organization of professional, innovative and dedicated team members and leaders.

The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.

**JOIN OUR HISTORIC JOURNEY**
At FNHA, you’ll have the opportunity to contribute to BC’s history. With a unique governing structure and mandate, our fluid work environment means you can play an active role in real change.
Our talented teams value respect and foster lateral kindness in their working relationships. Our holistic approach to wellness, based on First Nations teachings, is incorporated into all aspects of work culture. Where else will you get to create a personal wellness plan as part of your performance goals?

**Position Summary**:
Enhances client experience by responding to general and specific Health Benefit claims related inquiries. Provides culturally safe support by offering information and assistance to First Nations clients regarding Health Benefit programs areas. Collects and inputs relevant data pertaining to customer service and provides monthly reports.

**As a health and wellness organization, the First Nations Health Authority has aligned with the Provincial Public Health Order released on October 14, 2021. We have a mandatory COVID-19 vaccination policy for all employees at First Nations Health Authority. This policy requires all employees to be fully vaccinated against COVID-19. If selected for employment, you will be required to provide proof of vaccination by providing a copy of your BC Vaccination Card Passport with the QR code.**

**Qualifications**:
Education & Experience
- Post-secondary course work in office practice, plus 2 to 4 years administrative experience, or an equivalent combination of education and experience

**Knowledge, Skills & Attributes**:

- Knowledge of First Nations communities and the FNHA Health Benefits program
- Strong people skills, with an ability to form dynamic working partnerships with multiple stakeholders
- Strong problems solving skills
- Excellent oral and written communication skills - communicates effectively and sensitively with clients from diverse backgrounds
- Data input and maintenance techniques, ability to verify information against established criteria and the ability to use spreadsheet programs and customized databases to support FNHA requirements.
- Must be proficient in current office productivity software (Microsoft Office suite of products - Word, Excel, PowerPoint, Outlook and Access).

**Closing Statement**:
**Diversity**

The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals with Indigenous ancestry (First Nations, Inuit, Métis).

**What You Can Expect From Us**

Joining our family means joining an organization that supports personal growth, in-house training, a paid volunteer day and a unique full-day orientation program.

Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.

**Closing**

Please note that only those applicants shortlisted will be contacted. If you do not hear from us about this position, please accept our sincere appreciation for your interest in FNHA

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