Assistant-manager, Programs and Accreditations
2 months ago
**Position**:Assistant-Manager, Programs and Accreditations
**Reports to**:Manager, Accreditations
**Position Term**:Permanent
**About the role**
The AM also contributes and collaborates on ideas towards operational efficiency, products’ improvement, and new business opportunities; communicate and coordinate with ACI internal staff, ACI member airports and external clients and service providers worldwide.
Provide high quality client support, internally and externally.
**About our accreditation programs**
ACI provides accreditation programs created to support member airports worldwide in various topics of interest.
**1. Primary** Responsibilities**:
- **Administration**: gather financial data, maintains performance dashboards and KPIs, manage portfolio’s contracts and POs
- **Operations**:Process users’ registrations, coordinate, and support service delivery both internally and through third parties, provide customer support
- **Business support**: maintain and follow up on the leads pipeline, engage with airports as the initial contact, support the implementation of marketing activities, and contribute in the identification of business opportunities.
- **Communication and Marketing**: Coordinate announcements with the Marcom team and execute tasks coming from the implementation of the marketing plan.
- **Budget and Invoice Management**: Update the budget of each product and service in the portfolio, as well as track expenditures and transactions. Issue and manage invoices to the client(s) as needed.
- **Database and Platform Management**: Oversee the maintenance and upkeep of the department database in the CRM, as well as other IT platforms used for all products and services.
- **Project Coordination**: coordinates with relevant stakeholders on new projects, implementation of new IT platforms, migration and other activities aiming at enhancing the department growth and development.
- **Other duties as assigned.**
**2. S**u**p**ervisory Responsibilities**:No
**3. Working Relationships**:
**Internal**: Reports to Manager, Accreditations and works with other Global Assessment and Accreditations staff, ACI Regional and World staff as required.
**External**: Liaise with members, service providers, staff from external organizations, and other agencies as required.
**4. Requirements**:
**E**d**u**cation and experience**
- At least three years’ demonstrated experience as product coordinator or similar position
- Post-secondary education or higher
- Experience with communications at various levels within the organization
- Experience in project management is desirable.
- Previous experience in the aviation industry or international organizations is a plus.
**Skills and abilities**
- Tech savvy, proficiency in MS Office and suite software (MS Excel, MS Word, MS PowerPoint) is essential.
- Excellent written (document-writing, proofreading) and spoken English skills are required.
- French Working knowledge and other languages is desirable.
- Ability to work in a service-oriented culture and deliver excellent customer service (verbal and written communication) skills are a must.
- Excellent time-management, organizational and problem-solving skills
- Detail and result oriented, efficient, proactive, and resourceful.
- Capability to work in an international environment.
- Collegial, tactful, diplomatic, and discreet in all dealings
**5. T**e**a**m Values**
- Integrity
- Member Focus
- Professionalism
- Teamwork
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