Service Dispatcher
7 months ago
**Service Dispatcher**
**Company Overview**:GENREP has been a provider of Power Product solutions to Canadian businesses since 1983. Starting as a Service organization focused on maintaining Emergency Standby Generators, we have grown to an organization that provides end to end Generator and Engine solutions.
Our experienced Service technicians are thoroughly trained on maintenance and repair for natural gas and diesel powered engines and generators, transfer switches, and fuel systems. Also in the field, we have a projects team that supports our customers’ needs for turnkey generator and fuel system installations. Our solutions are cost effective and leverage our field experience to ensure our customers receive a solution that works.
Genrep is positioned for significant growth, and we are currently looking for an enthusiastic and organized Service Coordinator to manage and plan the work schedules of our Service Technician team. The main objective of the Service Coordinator/Dispatcher will be to maximize revenue by fully utilizing and scheduling our Service Technician fleet, while ensuring customer satisfaction remains a top priority.
**The Opportunity**: Genrep is looking for an organized and professional Service Dispatcher to join our team. The purpose of the Service Dispatcher is to perform the scheduling of Service orders/jobs with Genrep’s customers and performing the dispatching of work to the Field Service Technicians while maintaining the service schedule. This includes ensuring the Field Service Technicians are scheduled in a manner to maximize revenue while ensuring the orders are executed in accordance with customer requirements and pre-determined scheduling requirements such as customer compliance. As a customer facing position, the Service Dispatcher needs to develop and sustain strong customer relations while ensuring a focus is placed on customer satisfaction.
**Main Responsibilities**:
- Manage service schedule to maximize Field Service Technician utilization and efficiency
- Manage Service order/job backlog to minimize overdue orders/jobs while ensuring customer compliance is maintained
- Scheduling and coordinating with customers and Field Service Technicians while ensuring the proper resources are scheduled for the proper work, including tooling, Technicians, etc
- Utilize various systems for dispatching work, maintaining a schedule/calendar for all required locations and updating order/job schedule date
- Provide superior internal/external customer service and maintain high quality standards in all activities including all methods of communications
- Develop and maintain strong relationships with Team members including Service Coordinator, Field Service Supervisor and Field Service Technicians
- Performing all duties in a safe manner; reading and following all Genrep Health & Safety policies
- Following all company policies and procedures
- Other duties as assigned and/or required by business needs
**Desired Skill, Knowledge, and Experience**:
- Minimum three (3) years’ work experience in a similar administrative/order management/scheduling capacity
- Experience working with ERP/MRP systems for order management and scheduling
- Ability to function in a demanding environment supporting customers critical equipment
- Ability to develop technical understanding work being performed
- Bilingual in English and French is imperative
- Exceptional customer service skills and strong communication skills
- Exceptional organizational skills with a solid business acumen
- Computer proficiency with a thorough knowledge of MS Office
- Team player with superior time management, skills
- Excellent interpersonal and communication skills; both verbally and in writing in English and French
- Good mechanical and electrical aptitude
- Ability to work independently, show initiative and practice solid decision making
Work Hours: Monday to Friday, 7:30 am - 4:00 pm
Job Location: Ottawa, On
Reports to: Director, Service
**Job Types**: Full-time, Permanent
**Salary**: $50,000.00-$65,000.00 per year
Expected hours: 40 per week
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
-
Service Dispatcher
6 months ago
Ottawa, Canada S&R Mechanical Full time**S&R Mechanical **specializes in mechanical heating and plumbing in institutional, industrial, commercial and residential sectors. S&R Mechanical is built around a dynamic team of employees who respect and value one another. We are committed to be innovative industry leaders who are focused on providing solutions with everyone we partner with. We celebrate...
-
Service Dispatcher
6 months ago
Ottawa, Canada John the Plumber Ottawa Full timeWe're hiring a dispatcher to work Saturday - Tuesday 9-5. The responsibilities include: - Fantastic customer service - Creating appointments in the schedule - Taking cancellations - Taking payments - Etc We're offering a payment structure that includes hourly + generous bonuses. Training will be in the office but this position may be work from...
-
Light Duty Towing Supervisor-dispatcher
7 months ago
Ottawa, Canada Towing Service Ottawa Full timeResponsibilities: - Oversee and supervise the dispatch operations to ensure efficient and timely delivery of goods - Coordinate with drivers personnel to schedule pickups and deliveries - Monitor and track towing requests to ensure on-time delivery - Resolve any issues or delays in delivery by communicating with drivers, customers, and other stakeholders -...
-
Dispatcher
6 months ago
Ottawa, Canada Ottawa Community Housing Full time**Who we are**: Ottawa Community Housing Corporation (OCHC) is the largest community housing provider in Ottawa and the second largest in Ontario. We are a non-profit organization providing social and affordable housing to more than 32,000 tenants within various communities. We aim to be a leader at providing safe and affordable homes to tenants in our...
-
Service Coordinator
2 months ago
Ottawa, Canada Ainsworth Full time**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!** **Position Summary**: The Service Coordinator/Dispatcher is the initial point of contact between the customer...
-
Dispatcher
2 months ago
Ottawa, Canada Capital Taxi Ottawa Full time**Job Opening: Dispatcher at Capital Taxi** Location: 269 Hannah Street, Ottawa, Ontario, K1L 7N1 Employment Type: Full-time or part-time **Salary**: $25 CAD per hour About Us: Capital Taxi is committed to revolutionizing the taxi industry by enhancing our services to meet modern demands. With a fleet of over 350 vehicles, we employ cutting-edge...
-
Dispatcher
7 months ago
Ottawa, Canada Hansler industries Full time**About Hansler** Hansler is an industry leader in the materials handling industry, with a 60 year history of success and continuous improvement. With access to diverse range of equipment and resources, including New Sales, Used Sales, Rentals, Service, Parts, and Operator Training, we are here to build long lasting partnerships with our customers. **The...
-
Dispatch Service Coordinator
6 months ago
Ottawa, Canada Ainsworth Full time**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!** **Position Summary**: - Ainsworth is currently looking for a Dispatcher Coordinator to join our Ottawa team....
-
Service Coordinator/dispatcher
6 months ago
Ottawa, Canada Alliance Engineering & Construction Ltd. Full timeAlliance Engineering has been providing mechanical and electrical design and construction services in the National Capital Region for over a decade. Their team of management professionals alone has over 100 years of combined experience within the construction industry and has been involved in numerous projects ranging from new commercial construction to...
-
Dispatcher
6 months ago
Ottawa, Canada The Ottawa Hospital Full time**About The Ottawa Hospital**: - Inspired by research and driven by compassion!The Ottawa Hospital (TOH) is one of Canada’s largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.- From the compassion of our people to the relentless...
-
Dispatcher
6 months ago
Ottawa, Canada John the Plumber Ottawa Full time**About the Job**: Dispatcher / Customer Service Full-Time John The Plumber is hiring 1 full-time employee for customer service and dispatch.**REQUIREMENTS**: All of our requirements are soft requirements. No education, training, or certifications are needed. **We are looking for certain types of people**: - Friendly - Reliable - High Energy - Customer...
-
Dispatch Supervisor
6 months ago
Ottawa, Canada TST-CF Express Full time**About Us**: TST-CF Express has been an industry leader for over 95 years, specializing in Less Than Truckload (LTL) Freight. TST-CF Express is located across Canada wide, and through its strategic partnerships provides transportation services across North America. **Job Duties** - Manages the operations on the Dispatch Center and dispatch communication...
-
Dispatch/service Coordinator
7 months ago
Ottawa, Canada Ainsworth Full time**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!** *** **Position Summary**: This position provides a high level of customer service support to meet internal...
-
Weekend Dispatcher
6 months ago
Ottawa, Canada Perativ Full time**JOB SUMMARY** Since 2005, Access Cash, operating as part of Perativ, has developed a reputation as a market leader in ATM services and technology. Operating ATMs for banks (BMO, RBC, etc.) major retailers (Walmart, Rexall, Sobeys, etc.) and just about any other type of business you can imagine who would support at ATM, Perativ provides services to more...
-
Bilingual Service Coordinator
6 months ago
Ottawa, Canada Ainsworth Full time**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today!** **Position Summary**: Ainsworth is currently looking for a Dispatcher coordinator to join our Ottawa team. This position...
-
Dispatcher
6 months ago
Ottawa, Canada Angel’s patient transportation Full timeDispatcher is responsible for the receiving and dispatching of requests for patient and student transfers in an effective and efficient manner. Responsible for preparing and issuing invoices to the clients and ensuring payment for invoices are received from clients. Provides the Angels Patient Transportation drivers by phone and/or text and provides the...
-
Dispatcher / Customer Service
6 months ago
Ottawa, Canada John the Plumber Ottawa Full time**John The Plumber** is hiring two full-time employees for customer service and dispatch. Pay structure includes an hourly rate + booking bonus for every job successfully booked into our schedule. **We offer**: - Health, dental, life insurance - Hourly + generous bonus structure - Work from home upon completing training and strong conversion rate -...
-
Customer Service/dispatcher
7 months ago
Ottawa, Canada Francis Fuels Ltd Full timeWe are looking for an experienced and motivated individual for our Heating & Air Conditioning Service Department. The position requires an organized person that is detailed oriented and can work as a team member to ensure excellent service to our clients. - Handle incoming customer inquiries in a prompt, courteous and professional manner. - Maintain the...
-
Dispatcher
7 months ago
Ottawa, Canada Angel’s patient transportation Full timeDispatcher is responsible for the receiving and dispatching of requests for patient and student transfers in an effective and efficient manner. Responsible for preparing and issuing invoices to the clients and ensuring payment for invoices are received from clients. Provides the Angels Patient Transportation drivers by phone and/or text and provides the...
-
Dispatcher
1 month ago
Ottawa, Canada Angel’s patient transportation Full timeDispatcher is responsible for the receiving and dispatching of requests for patient and student transfers in an effective and efficient manner. Responsible for preparing and issuing invoices to the clients and ensuring payment for invoices are received from clients. Provides the Angels Patient Transportation drivers by phone and/or text and provides the...