Plumbing Dispatcher

3 months ago

Ottawa, Canada Clean Water Works Inc. Full time

Clean Water Works, a leading full-service environmental company, is looking for a Plumbing Dispatcher to join its team.

**RESPONSIBILITIES**:

- Coordinate and schedule daily tasks for plumbing technicians, including assigning work orders and dispatching technicians to job sites.
- Communicate effectively with plumbers, customers, and other departments to ensure smooth operations and address any concerns promptly.
- Monitor technicians to ensure timely job completion and manage future calls efficiently by prioritizing tasks based on urgency and customer needs.
- Resolve any issues or delays that arise during daily operations by coordinating with technicians, customers, and suppliers to find timely solutions.
- Maintain a high standard of customer service by providing timely updates, addressing inquiries, and ensuring customer satisfaction throughout the service process.

**QUALIFICATIONS**
- Excellent communication skills (verbal and written) with strong interpersonal abilities to interact effectively with customers, technicians, and team members.
- Exceptional attention to detail, efficiency, and organization skills to manage multiple tasks simultaneously and prioritize workload effectively.
- Proactive and capable of taking initiative to identify and resolve issues promptly, demonstrating problem-solving skills in a fast-paced environment.
- Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals and deliver high-quality service.
- Flexibility to work overtime occasionally and adapt to changing schedules or emergency situations, demonstrating reliability and dedication to the job.
- Familiarity with phone systems, scheduling software, and proper phone etiquette to handle calls professionally and maintain accurate records.

We are an equal opportunity employer, committed to fostering a diverse and inclusive workplace where every individual is valued and respected.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

**Experience**:

- dispatching: 1 year (preferred)

Work Location: In person

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