Ticket Service Representative

4 weeks ago

Toronto, Canada Legends Attractions Full time

The Role

The Ticket Service Representative will be a dynamic, interactive role within the Observatory with a specific focus on the guest experience and how the guest relates to the Observatory experience. This position disseminates information and ticket options with the ability to up sell product.

Company Overview:
Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

**Responsibilities**:
The Ticket Service Representative will be a dynamic, interactive role within the Observatory with a specific focus on the guest experience and how the guest relates to the Observatory experience. This position disseminates information and ticket options with the ability to up sell product.
- Greeting guests and offering in detail, pricing and ticket options.
- Informing guests of events, closings, restrictions and any other information necessary for guests to make informed buying decision.
- Provide a high level of customer service by engaging guests, answering questions, resolving issues and providing service to ensure a great experience.
- Ability to retain learned knowledge and relay information accurately.
- Ability to follow direction and to be a “team” player.
- Highly motivated, enthusiastic and willing to engage guests and work in a highly busy, interactive environment.
- Ability to perform and present information in a concise, legible manner to our guests - must be able to speak loudly and clearly and have a commanding presence.
- Ability to operate a POS ticketing system, compute receipt totals and accurately deliver to guests.
- Handling cash or credit card transactions, making change and issuing receipts, valid tickets to guests.
- Responsible for accepting and verifying opening bank, accepting cash/credit cards from guests and then recording end of day receipts, preparing deposits for bank and validating deposit against ticketing system reports.
- Performs other duties as necessary or required by management.
- Non-traditional hours (Nights, Weekends & Holidays as necessary)

Qualifications:

- High school diploma or GED, minimum 1 year or more of customer service, cash handling, and computerized register required
- HIGH level of demonstrated professionalism and customer service - excellent interpersonal skills are required.
- Proficiency with ticketing system preferred, but training on specific system will be provided.
- Multi-lingual or sign language capabilities a plus.
- Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work.

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

**Education**: Preferred
- High School or better in Other

**Skills**: Preferred
- Customer Service

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