Customer Service Representative
5 months ago
CUSTOMER SERVICE REPRESENTATIVE (Toronto)
**Location**: Toronto
**Reports to**: Director of Operations
**Job type**: Full-Time
**Compensation**: $17.00/hour
ABOUT THE SECOND CITY
Dedicated to entertaining, inspiring, and transforming through courageous comedy, The Second City is the premier brand in improv-based sketch comedy, with sold-out shows playing on stages in Chicago, Toronto, and soon New York City, and our Touring and Theatrical companies entertaining an additional one million theatergoers a year around the globe. The Second City Training Center is the largest school of improvisation-based arts on the planet, with locations in Chicago, Toronto, and soon New York. Second City Works, the B2B side of Second City, has brought award-winning improvisation and audience-driven techniques to over 600 Fortune 1000 companies, challenging businesses seeking a more collaborative culture to innovate through development programs, original digital and video content, campaign consultation, private events, and more.
**Sales Duties**:
Sell, refund, and exchange tickets over the phone and in person, and answer any questions about show programming
Register students (and employees or volunteers) over the phone, in person, and assist online customers, and answer questions over the phone regarding TC curriculum
Selling gift cards in person (over the phone can mostly be handled via website)
Cold-calling prospective customers & re-connecting with past customers for re-sell opportunities.
Covering Reception duties and answering questions over the phone and in person
Booking dining reservations
Collection of accurate data with the intention of feeding leads into the pipeline
Assist Group Sales by booking groups of 16 or less
Perform first round of vetting for Second City Works clients
Selling merchandise
**Administrative Duties**:
Manage and book ticketing lists provided by managers.
Assist local concierges with ticket reservations
Box office administrative assistance as needed
Qualifying Orders
Report any customer service issues and/or student HR/harassment claims to appropriate management
Have flexible availability (including nights and weekends)
Strong communication skills - written and verbally
Be comfortable with cold-calling and working in a sales-quota environment
Have basic CRM knowledge, SalesForce preferred
The Second City is an open, inclusive workplace and welcomes applicants who bring along with them diverse life experiences, including every permutation of economic and cultural backgrounds, orientation, ethnicity and points of view. We strive to continue our efforts to work with people who may otherwise be marginalized or underrepresented in our business and around our community.
The Second City follows CDC guidelines and recommendations regarding safety measures to navigate the Covid-19 pandemic. To work at The Second City you must show proof of being fully vaccinated against SARS-CoV-2. Applicants with medical or religious exemptions will be considered.
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